Salesforce Service Cloud is a default, customer success platform that gives you a 360-Degree view of your users and that enables, you to offer smarter, faster, and personalized Services.
Know more about Salesforce service cloud by Salesforce Online Training
1.Salesforce Service Cloud:
Salesforce Service Cloud, free trail, will let you go into, every great capability. See what is easy to use the Lightning Console, manage cases, design user profiles, and Search for Doubts, in a Self Service portal.
It is an Infinite Service Management, Dashboard that initiates companies to Work and connects partners to offer Service. It is also a CRM Platform, for user service and Support, designed on Company CRM software for Professionals and Sales.
With Service Cloud, it accepts users to automate Service Process, and Streamline Workflows. They find Articles, topics, Experts, for supporting the Agent. The main, reason is to forward one to one Marketing Relations, with every user channels, and on any device.
Service cloud will listen and Respond to users, on many social platforms and they automatically, map cases to the agent.
Social User Service is integrated with the Salesforce user success platform. That which accepts the social Team, for gathering an infinite picture, of the user to Notify Responses.
2.Salesforce Service Cloud Dashboard and Reports:
With Salesforce Reports and Dashboards, we can monitor your Services metrics and main performance Indicators. Moreover, Which are Important, for your business.
That is the user satisfaction, score or Average managing Time.
a)Field Service Lightning:
Generally, It is our field Service Management Solution built on the service cloud. Which offer Your Business with Essential Tools for delivering a faster, and connected user experience.
b)User Engagement Solutions:
Users are more engaging with your Product or Service, with mobile applications. However, they can access guidance within your applications. Consequently, You can take user Service, even with the community cloud.
3. How other companies use Service cloud to Power their Business?
Every Small scale Industry and Large-scale industry is using, Service cloud for transforming user Service. In the same Fashion, With service cloud companies can deliver, smart and fast services.
4.What about Data Security?
Success is Designed on Trust, it is the main point of each and everything. We have got the Distance to make sure, that our users, data is secure and Safe. We have to use a multi-layered, approach for protecting Your Data, which constantly monitors the application systems.
The Process for protecting the Availability and Integrity for the Data, which is Important to your Business Operations, and certain Shared Success.
5.Mobile Services:
Users engage more with your product or service, with mobile applications. They can access guidance, within your application. Service cloud offer, snap-ins that let you embed user support directly into your applications.
6.Self Service, how it helps you:
Self Service community is a user portal that accepts you to guide users, themselves. That Deliver self-service, by displaying your knowledge base and it offers case management to users.
Therefore, they will get answers to their questions, anytime, anywhere.
With the Service cloud community cloud, you deliver a Self-service community. Or a User Portal, that is like an extension, of your brand. In the same, fashion this establishes agents, to jump on the case when needed.
7. What do you get with Salesforce Service Cloud?
a)Fast Support:
Handling many service Requests from, one console guide in delivering support services faster similarly.
b)Multiple channel Support:
This meets the users on there, suggested channels like mobile and Laptop.
c)Always on Service:
Make the Service, which is available 24/7.
d)Personalized Service:
Offer every user, Especially the best service experience, that based on unique issues and history, complaints.
8.Features of Service Cloud:
a)Order Management and Asset:
Track User Assets, support, history in a Single place for completing, the view of their total activity.
b)User Dashboard and Reports:
Moreover, With this, you can make, complete Decisions with more real-time examples. That which track cases and in the same fashion, User Data for 360 Degree, total view of the user.
c)Account and Contact Management:
Generally, We have to be in a Ready position, when users reach, out to your company, with armed agents, in the same fashion complex Data, about Old Communications, which is at your fingertips.
d)Digital Channels:
App Exchange.
Service Analytics.
Knowledge.
Video Chat.
Live Agent Chat.
Mobile Messaging.
User Self Service.
Field Service Lightning.
This is all about Salesforce Service Cloud, in upcoming Days we will update more blogs on this Topic. If you are interested, in knowing more about Salesforce, I suggest you take a Live Demo on Salesforce Online Training.