In today’s business climate firms find themselves operating

In today’s business climate, firms find themselves operating in a completely new environment where they must form an environment that fosters quicker digital transformation, minimizes friction, and guarantees harmonious experiences for employees and clients. For decades, enterprise technologies evolved in silos: the finance department used specific types of ledgers human resources used special systems of managing employees and the service department used separate ticketing systems. Thus, this decentralized ecosystem gave rise to friction in enterprises, where interdepartmental processes failed to happen due to several incompatible databases among which there would be some mishandling of things that required people to communicate through different channels.