ServiceNow Administration Questions and Answers
1. Difference between UI Policy and Data Policy?
2. SLA,OLA,CI are which Module having?   

Ans: SLM 

3. ACL applies where? 

Ans: Field and Table

4. what is update set?

Ans: An update set is a group of customization that can be moved from one instance to another.

5. Global search is on where?

Ans: On Banner

6. Filter calling as? 

Ans: Breadcum

7. User table? 
8. What does the application navigator?

Ans:  Provides links to all application menus and modules

9. What is difference between Save & Insert action on form?

Ans: Save: saves the record & stays on form; Insert: creates a new record & redirects to list view

10. Where are bread crumbs in SN?

Ans: It’s the filter views

11. The order field in service catalog displays the catalog item in the ascending order of this value.

A)True

B)False

12. A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an export set

A)True

B)False

13. Filter are defined with following attributes in ServiceNow

Ans: Field name, operator and Values

14. DB name for custom table?

Ans: u_tble

15.Ci is

a)Tangaible

b)intangaible

c)both

d)nonabove

16. Choose correct statement:

a) Column is a field and a row is a record

b)Column is a record and a row is a field

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17. Which one on homepage will access knowledge?
18. What is RITM?

Ans: Request Item

19. If a split is added in a form, how many columns get created in the database?

Ans: 2

20. Parent Table of Inc,problem,Change?

Ans: Task table

21. What is import set?

Ans:  Import Sets is a powerful tool used to import data from various data sources, and then map that data into ServiceNow tables. The Import Sets table acts as a staging area for records imported from a data source.

22. What does the coalesce field do?

Ans: Coalescing on a field (or set of fields) means the field will be used as a unique key

23. How do you know which release version of ServiceNow you are working on?

Go to System Diagnostics > Stats and check the Build name

24. If workflow is not published, only checked out will it be captured in update sets?

True

False

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