1.Diiference between UI Policy and Data Policy?
2. SLA,OLA,CI are which Module having?
3. ACL applies where?
Ans: Field and Table
4.what is update set?
Ans: An update set is a group of customization that can be moved from one instance to another.
5.Global search is on where?
Ans: On Banner
6.Filter calling as?
8. What does the application navigator?
Ans: Provides links to all application menus and modules
9.What is difference between Save & Insert action on form?
Ans: Save: saves the record & stays on form; Insert: creates a new record & redirects to list view
10.Where are bread crumbs in SN?
Ans: It’s the filter views
11.The order field in service catalog displays the catalog item in the ascending order of this value.
12.A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an export set
13.Filter are defined with following attributes in ServiceNow
Ans: Field name, operator and Values
14.DB name for custom table?
16.Choose correct statement:
a) Column is a field and a row is a record
b)Column is a record and a row is a field
17.Which one on homepage will access knowledge?
18.What is RITM?
Ans: Request Item
19.If a split is added in a form, how many columns get created in the database?
20.Parent Table of Inc,problem,Change?
Ans: Task table
21.What is import set?
Ans: Import Sets is a powerful tool used to import data from various data sources, and then map that data into ServiceNow tables. The Import Sets table acts as a staging area for records imported from a data source.
22.What does the coalesce field do?
Ans: Coalescing on a field (or set of fields) means the field will be used as a unique key
23.How do you know which release version of ServiceNow you are working on?
Go to System Diagnostics > Stats and check the Build name
24.If workflow is not published, only checked out will it be captured in update sets?
25.What is Related List?
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