Ans: Task table.
Ans: sys_user table referring to the assigned_to field in Task table
Ans: adds the prefix “My” to the homepage name.
Ans: When a user belongs to more than one group, each group provides him permissions.
Ans: Single- Sign-On
Ans: Graphical Workflow Editor
Ans: to create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Ans: Catalog Variables are global by default.
Ans: An update set is a group of customization’s that can be moved from one instance to another.
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Ans: system defnànumber maintenance table(sys_number)
ESS Role b. Public Setting c. View All Setting d. View all Role
Ans: Field, Operator, Value
Ans: Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Physical Security b. Contextual Security c. Compliance Security
Ans: In a Knowledge base, articles are grouped according to categories.
Ans: Right clicks on the field and click Personalize Dictionary.
Ans: If there are row and field ACLs, user has to satisfy both to have access to the field.
Ans: It contains information about a field’s data type, character limit, default value, dependency, and other attributes.
Ans: Go to System Diagnostics->Stats and check the Build name.
Ans: Using Navigation Menu under Content Management.
a. Table b. Form c. List
Ans: You can delete the tables starting with “u_” permanently.
Ans: Set refresh time as a long one or set it “off”.
a. Add Context b. Change Layout c. Make Gauge
Ans: It displays the catalog item in the ascending order of this value.
Ans: Coalescing on a field (or set of fields) means the field will be used as a unique key.
Ans: A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).
Ans: It is populated based on the role of the logged in user.
Ans: Client script runs at client side onLoad, onchange and onSUbmit of the form, BR runs at server side before/after record in inserted, updated or deleted.
Ans: Change in the value of a particular field
Ans: UI action
39 Which among the following can a UI policy accomplish?
Ans: Making a field read-only
Ans: Moving an entry from Selected to Available slush bucket removes it from the form.
Ans: System Logs->events->system.upgraded, use this event to trigger the System Upgraded notification
Ans: Options contained the combinations of following fields:
Slush bucket, multiple choices, additional category, single line text, multi-line text, choice list, checkbox
Ans: An order guide gives customers an easy way to order multiple related items as a single request, It uses:
– A single initial screen, where the customer fills in some initial information.
– A set of selected catalog items based on conditions derived from the initial information.
Ans: Change the maximum size of attachments and restrict the type of attachments [I chose this option as this requires a modification in sys_properties, other options were possible with non-admin roles]
Ans: Record Producer, Catalog Variables, Order Guides
Ans: An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules.
-The condition must evaluate to true.
-The script must evaluate to true or return an answer variable with the value of true.
-The user must have one of the roles in the required roles list.
-The other matching ACL rules for the object type must evaluate to true.
ans – unique identifier for each record in a table
ans – A column is a field and a row is a record
ans – awaiting <something>
ans – task_sla
ans – I chose a as only that made sense
ans – You can define visibility of variables on task form through workflow when it is created
Ans- I chose – define workflow, create workflow activities and publish
ans – It compares the uniqueness of data if not found, creates new record
ans – load data, create transform map, transform
ans – My requests, Requested Item
ans – Requested Item
a. Additional comments get copied to work notes
b. work notes get copied to activity log
c. work notes get overwritten
I chose b
b. catalog item
ans – a
ans – Roles
ans – document creation, approval and review from SMEs and publishing
ans – homepage
Ans. Save saves the record & stays on form, while Insert creates a new record & redirects to list view.
Ans. REQ (number)>>RITM (number)>>TASK (number)
Ans. By setting the appropriate value of field ‘Order’.
Ans. Software as a Service
Ans. catalog items, order guides and record producer
Ans. condition / script and roles
Ans. To diagnose problems and improve homepage performance, administrators can:
Administrators can also tune homepage performance by configuring the properties described on the following pages:
Ans. My request or Email
Ans. Right click> Personalize > Dictionary
Ans. Customization’s are tracked by update sets only for some objects, using one of the following methods:
Update sets cannot be used to transfer other system changes or data. In general, update sets capture configuration information but not task or process data. For example, update sets track service catalog item definitions and related configuration data like variables and variable choices. However, if you test the service catalog by placing orders, the orders (requests, items, catalog tasks) are not tracked by update sets.
Ans. Each update set is stored in the Update Set [sys_update_set] table, and the customization’s that are associated with the update set (stored in the Customer Update [sys_update_XML] table) appear as a related list on the update set record.
Ans. Service Catalog, News, INC.
Ans. You can merge multiple update sets into one for easy transfer.
To merge update sets:
After merging and validating, it is a good idea to delete or empty the original update sets to avoid applying an older change by mistake. The system does not remove the updates that were not merged into the new set.
Ans. The Platform Security Settings – High plugin is active by default on all new Service Now instances. For instances in which the high security settings are active, observe the following cautions:
The Platform Security Settings – High plugin automatically activates the Contextual Security plugin if it is not already active. In addition, the Platform Security Settings – High plugin delivers the following settings and features in the context of increasing the security of your Service Now platform.
Ans. icon ()
i) As an SN Admin, you will manually do it
ii) It happens once in a year at 8 pm
iii) Customization’s lost?
Ans. Database Structure
Ans. My Items, My requests, KB
Ans. Fields and tables
Ans. Generic to specific
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