PRIVACY POLICY
Last Updated: 01/01/2026
This Privacy Policy explains how Cynix IT Solutions Pvt. Ltd., operating under the brand name OnlineITGuru (“OnlineITGuru”, “we”, “us”, or “our”), collects, uses, stores, protects, and otherwise processes information relating to visitors, students, customers, trainers, clients, and users of onlineitguru.com and our related courses, training programs, learning platforms, support services, and other services (“Services”).
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable law.
By accessing or using the Website or Services, you acknowledge that you have read this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with OnlineITGuru, we may collect the following categories of information.
1.1 Information You Provide
This may include:
Full name;
Email address;
Telephone/mobile number;
Billing and correspondence address;
Account/login information;
Course enrollment information;
Training preferences;
Professional information;
Company/employer information;
Information provided through support requests;
Information provided through forms, surveys, feedback, or communications; and
Other information voluntarily provided to us.
1.2 Payment Information
When you purchase a course, training program, or other Service, payment transactions may be processed through third-party payment processors or payment gateways.
Depending on the payment method, we may receive transaction-related information such as:
Transaction ID;
Payment status;
Amount paid;
Date and time of transaction;
Payment method;
Order/reference number; and
Other information required for accounting, reconciliation, refunds, or customer support.
We generally do not require or store complete debit/credit card numbers or banking credentials on our own systems where payment processing is handled by a third-party payment provider.
2. AUTOMATICALLY COLLECTED INFORMATION
When you visit or use our Website, certain technical information may automatically be collected.
This may include:
IP address;
Browser type and version;
Device type;
Operating system;
Language preference;
Time zone;
Referring website;
Pages visited;
Date and time of access;
Approximate location derived from technical information;
Device identifiers;
Login and session information;
Website interaction information; and
Error and diagnostic information.
We may use this information to operate, secure, maintain, analyze, and improve the Website and Services.
3. WEBSITE VISITORS
Like many websites, OnlineITGuru may collect non-personally identifying technical information through standard web technologies and server logs.
We may use aggregated or statistical information to understand:
How visitors use our Website;
Which pages are visited;
Which services are of interest;
Website performance;
Technical problems; and
General usage trends.
Aggregated or anonymized information may be used for business analysis, reporting, security, and improvement of our Services.
4. LMS AND COURSE ACTIVITY
If you enroll in an OnlineITGuru course or use our learning platform, we may collect information relating to your use of the platform, including:
Login activity;
Course enrollment;
Course progress;
Video or learning-material access;
Assessment or quiz activity;
Completion status;
Certificates;
Support requests;
Session activity; and
Other information necessary to provide and administer the learning experience.
This information may be used to provide courses, monitor progress, issue certificates, provide support, maintain security, and improve our Services.
5. HOW WE USE PERSONAL INFORMATION
We may process personal information for purposes including:
Creating and managing user accounts;
Processing course enrollments;
Providing training and learning Services;
Providing technical and customer support;
Processing payments and refunds;
Communicating with users;
Sending course-related notifications;
Sending important service announcements;
Maintaining records;
Providing certificates;
Improving courses and Website functionality;
Preventing fraud and misuse;
Detecting unauthorized access;
Protecting the security of our systems;
Responding to legal requests;
Resolving disputes;
Complying with applicable legal obligations; and
Other purposes permitted by applicable law.
Where required by applicable law, we will rely on an appropriate legal basis for processing personal information, including consent or other legally recognized grounds.
6. COMMUNICATIONS
We may use your contact information to communicate with you regarding:
Course enrollment;
Payment confirmation;
Training schedules;
Rescheduling;
Account activity;
Technical support;
Security alerts;
Refunds;
Important changes to our Services;
Legal or contractual matters; and
Other service-related communications.
Where permitted by applicable law, we may also send promotional or marketing communications.
You may opt out of promotional communications where an opt-out mechanism is provided. However, opting out of marketing communications does not necessarily stop essential service, transactional, security, or legal communications.
7. COOKIES AND SIMILAR TECHNOLOGIES
OnlineITGuru may use cookies, pixels, local storage, analytics technologies, and similar technologies to:
Maintain login sessions;
Remember user preferences;
Improve Website functionality;
Analyze Website usage;
Improve performance;
Understand visitor behavior; and
Support advertising or marketing activities where applicable.
You may configure your browser to reject or restrict cookies.
However, disabling certain cookies may cause some Website features or Services to function incorrectly.
8. ANALYTICS
OnlineITGuru may use analytics and measurement services to understand Website traffic and user interactions.
Such services may collect information such as device information, browser information, IP address, pages visited, interaction data, and other technical information.
The use of third-party analytics services is subject to their respective privacy policies and applicable law.
9. ADVERTISING
Where OnlineITGuru displays advertisements or uses advertising/marketing technologies, third-party advertising or technology providers may use cookies or similar technologies to provide, measure, personalize, or analyze advertising.
The information collected by such third parties is subject to their respective privacy policies.
OnlineITGuru does not control the privacy practices of independent third-party advertising providers.
10. SHARING OF PERSONAL INFORMATION
OnlineITGuru does not sell personal information merely for the purpose of selling personal information.
However, we may disclose or provide access to information where reasonably necessary to operate our business and provide Services, including to:
Payment gateways;
Hosting providers;
Cloud-service providers;
LMS providers;
Email and communication providers;
Analytics providers;
Customer-support providers;
Security providers;
IT service providers;
Professional advisers;
Trainers or service providers where necessary to deliver the relevant Service;
Government authorities or law-enforcement agencies where legally required; and
Other third parties where authorized by you or permitted by applicable law.
Third-party service providers may process information on our behalf and may be subject to contractual, legal, confidentiality, and security obligations.
11. INTERNATIONAL DATA PROCESSING
Some third-party service providers used by OnlineITGuru may process information outside India.
Where personal information is transferred or processed outside India, OnlineITGuru will take reasonable measures and comply with applicable legal requirements relating to such processing.
12. DATA SECURITY
OnlineITGuru takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Security measures may include, where appropriate:
Access controls;
Authentication mechanisms;
Password protection;
Restricted administrative access;
Monitoring and logging;
Secure communications;
Backup and recovery procedures; and
Other appropriate technical and organizational safeguards.
However, no electronic transmission, storage system, or internet service can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your own account credentials and must notify us promptly if you believe your account has been compromised.
13. ACCOUNT CREDENTIALS
Your OnlineITGuru account credentials are confidential and must not be shared with another person.
You must not:
Share your username or password;
Allow another person to use your account;
Request or obtain another user's credentials;
Use another person's account;
Transfer account access without authorization; or
Attempt to circumvent account security controls.
Unauthorized credential sharing may result in suspension or termination of access and may lead to further action where permitted by applicable law.
For additional requirements, please refer to our Terms & Conditions and Legal Notice.
14. PERSONAL INFORMATION OF OTHER USERS
If you obtain another participant's or customer's personal information through an OnlineITGuru course, training session, webinar, meeting, community, or other Service, you must not use or disclose that information without appropriate authorization.
This includes:
Phone numbers;
Email addresses;
Messaging details;
Social media information;
Contact lists; and
Other personal information.
Such information must not be used for unauthorized marketing, solicitation, recruitment, commercial purposes, or unrelated personal communication.
15. DATA RETENTION
OnlineITGuru may retain personal information for as long as reasonably necessary to:
Provide Services;
Maintain accounts;
Complete transactions;
Provide customer support;
Maintain business and financial records;
Resolve disputes;
Prevent fraud and misuse;
Comply with legal obligations; and
Protect legitimate business interests.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
16. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal information, which may include:
Requesting information about the processing of your personal data;
Requesting correction of inaccurate information;
Requesting deletion where legally applicable;
Withdrawing consent where processing is based on consent;
Raising a grievance regarding processing; and
Exercising other rights available under applicable law.
Requests may be submitted to:
For formal legal or privacy-related notices:
We may need to verify your identity before processing certain requests.
17. CHILDREN'S PRIVACY
Our Services are primarily intended for individuals who can legally enter into the relevant agreement.
If a parent or lawful guardian enrolls a minor in an OnlineITGuru program, the parent or guardian is responsible for providing the necessary authorization and information where required.
Where applicable law requires parental or guardian consent for the collection or processing of a child's personal information, OnlineITGuru will follow the applicable requirements.
If you believe that personal information of a child has been collected improperly, please contact us at legal@onlineitguru.com.
18. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, applications, platforms, payment providers, or services.
OnlineITGuru is not responsible for the privacy practices, security, content, or policies of third-party services.
You should review the applicable third-party privacy policies before providing personal information to those services.
19. SECURITY INCIDENTS AND DATA BREACHES
If OnlineITGuru becomes aware of a personal-data or security incident affecting information under our control, we will take reasonable steps to investigate, contain, remediate, and address the incident in accordance with applicable law.
Where notification is legally required, we will provide the required notices to the appropriate persons or authorities in accordance with applicable requirements.
20. LEGAL AND REGULATORY DISCLOSURES
OnlineITGuru may disclose information where reasonably necessary to:
Comply with applicable law;
Respond to lawful requests;
Protect the rights, property, or security of OnlineITGuru;
Protect users or other persons;
Investigate fraud or unauthorized activity;
Enforce our Terms & Conditions; or
Establish, exercise, or defend legal claims.
21. BUSINESS TRANSFERS
If OnlineITGuru or substantially all of its business or assets are involved in a merger, acquisition, restructuring, sale, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality and security measures.
22. CHANGES TO THIS PRIVACY POLICY
OnlineITGuru may update this Privacy Policy from time to time.
When material changes are made, we may publish the revised Privacy Policy on the Website and, where appropriate or required, notify users through email, account notifications, or other appropriate communication channels.
The updated Privacy Policy will include a revised “Last Updated” date.
Your continued use of the Website or Services after the effective date of an updated Privacy Policy may constitute acknowledgment of the updated Policy to the extent permitted by applicable law.
23. GRIEVANCE / PRIVACY CONTACT
For privacy questions, complaints, or requests relating to personal information, please contact:
Privacy & Support:
support@onlineitguru.com
Legal Notices / Formal Privacy Matters:
legal@onlineitguru.com
24. GOVERNING LAW
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to mandatory provisions of applicable law.
Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable privacy or data-protection law.
© 2026 Cynix IT Solutions Pvt. Ltd. All Rights Reserved.