Boost your IT career with industry - recognized ServiceNow classes in Hyderabad ! Learn from certified experts at Online IT Guru and gain hands - on experience with real - time projects , certification guidance , and 100 % job placement support . Enroll in our top - rated ServiceNow training in Hyderabad today and become a skilled ServiceNow professional .
Why Choose ServiceNow Training in Hyderabad ?
Hyderabad is quickly becoming India ’ s major IT hub with increasing demand for ServiceNow developers , administrators , and consultants . With more MNCs adopting cloud - based ITSM platforms , mastering ServiceNow can fast - track your career in IT operations , service automation , and enterprise workflow management .
Whether you ' re a fresher or working professional , our ServiceNow classes Hyderabad program is your gateway to future - ready skills with global job opportunities .
Key Features of Our ServiceNow Classes in Hyderabad
- Instructor - led live & interactive sessions
- Real - time use cases and project implementation
- Hands - on experience with ServiceNow Developer Instance
- Training aligned with ServiceNow CSA , CAD certifications
- 100 % job placement support with resume & interview guidance
- Flexible batch timings (Weekday & Weekend)
- Online and classroom training options available
- Lifetime access to course material & recordings
ServiceNow Course Curriculum – What You ’ ll Learn
Our course is designed to help you become proficient in ServiceNow platform fundamentals , ITSM processes , workflow automation , and application development .
Module 1 : Introduction to ServiceNow
- Overview & architecture
- User interface & navigation
- ServiceNow versions & releases
Overview & Architecture of ServiceNow
In this section , you ' ll get a foundational understanding of what ServiceNow is and how it works . You ' ll explore :
- What is ServiceNow ?
- ServiceNow is a cloud - based platform that helps businesses automate and manage their IT services and workflows . It ' s widely used for IT Service Management (ITSM) , IT Operations Management (ITOM) , and business process automation .
- Why ServiceNow ?
- Organizations choose ServiceNow for its scalability , reliability , and ability to streamline service delivery across departments such as IT , HR , finance , and customer service .
- ServiceNow Architecture :
- You ' ll learn about the multi - instance architecture that makes ServiceNow secure , flexible , and easy to scale . The platform is built on a single data model with a multi - tier architecture that includes :
- Application layer (for workflows , modules)
- Database layer (storing configuration & transactional data)
- Middleware/API layer (for integrations)
- Web interface layer (user access)
This gives you a strong understanding of the platform ' s backbone before diving into actual configuration and development .
User Interface & Navigation
Here , you ' ll get hands - on experience with the ServiceNow interface and learn how to move through the platform efficiently :
- ServiceNow Dashboard & Homepage
- Discover how to use the homepage , access dashboards , and customize widgets for real - time insights .
- Application Navigator
- Learn how to quickly locate modules and applications using filters and favorites .
- Forms & Lists
- Understand how data is displayed using lists (multiple records) and forms (individual records) , including how to personalize list columns and layouts .
- Search Functions
- Use global search , filter navigator , and context - sensitive search to retrieve data or modules easily .
By the end of this section , you ' ll confidently use ServiceNow ’ s UI to access , modify , and manage records .
ServiceNow Versions & Releases
ServiceNow evolves rapidly , and staying updated on its versions is crucial :
- Release Cycle
- ServiceNow introduces two major releases every year , named after cities (e . g . , Vancouver , Washington , Tokyo) . Each release adds new features , security updates , and UI improvements .
- Version Compatibility
- You ' ll learn how ServiceNow ensures backward compatibility and supports version upgrades with minimal disruption .
- Release Notes and Patch Management
- Get familiar with accessing official release notes and managing patches or hotfixes in enterprise environments .
Understanding the release cycles helps you stay current and leverage the latest features in real - world projects and certification exams .
Module 2 : ServiceNow Administration
- Users , groups & roles
- Tables , forms , and lists
- Data import , export & transform maps
- System properties & access control rules
Users , Groups & Roles in ServiceNow
Understanding users , groups , and roles is fundamental to managing access and permissions within the ServiceNow platform :
- Users :
- Every individual who logs into ServiceNow is considered a user . Users can be employees , admins , managers , or external clients . Each user has a profile containing their credentials and role assignments .
- Groups :
- Groups are collections of users who share similar responsibilities (e . g . , IT Support , HR team) . Grouping users simplifies task assignments , approvals , and workflow routing .
- Roles :
- Roles determine what a user can see , create , update , or delete in ServiceNow . For example , an ITIL role allows incident management capabilities , while an admin role offers full system access .
- This topic teaches you how to :
- Assign roles to users or groups
- Use role - based access control (RBAC)
- Configure custom roles
This foundational knowledge ensures proper user management and secure platform access .
Tables , Forms , and Lists in ServiceNow
ServiceNow uses a data - driven architecture, and understanding how data is structured is key to efficient configuration :
- Tables :
- Everything in ServiceNow is stored in tables — for example , the incident table , user table , or change request table . Each table holds specific records with fields .
- Forms :
- A form displays the details of a single record from a table . You ’ ll learn how to customize form layouts , add sections , and use form views .
- Lists :
- A list displays multiple records in a table . You ’ ll work with list views , filters , and sorting options to retrieve and display data efficiently .
In this section , you ’ ll learn how to create new tables , customize fields , and configure form / list layouts for an optimized user experience .
Data Import , Export & Transform Maps
Handling external data is a crucial skill for ServiceNow professionals :
- Data Import :
- Learn how to import data from external sources such as Excel , CSV , or third - party tools using Import Sets .
- Transform Maps :
- Understand how transform maps map data from the import set to the target table in ServiceNow . You ’ ll create field mappings and define conditions for data transformation .
- Data Export :
- Learn how to export data in various formats (CSV , Excel , XML) for reporting , backup , or integration purposes .
These skills are vital for data migration , onboarding new tools , or integrating external systems with ServiceNow .
System Properties & Access Control Rules (ACLs)
Security and customization go hand - in - hand with ServiceNow ' s configuration capabilities :
- System Properties :
- These are global settings that control various system behaviors such as UI configuration , email notifications , workflow behavior , and more . You ’ ll learn how to search for , edit , or create new system properties to fine - tune your instance .
- Access Control Rules (ACLs) :
- ACLs determine who can read , write , or create data in a given table or field . ACLs work in conjunction with roles and scripts to enforce security policies .
You ’ ll gain hands - on skills in :
- Creating table and field - level ACLs
- Using conditions and scripts in access controls
- Testing and debugging access issues
Module 3 : IT Service Management (ITSM)
- Incident , Problem , Change Management
- Service Catalog & Request Fulfillment
- SLA configuration
Incident , Problem , and Change Management in ServiceNow
These three core modules are the foundation of IT Service Management (ITSM) and play a crucial role in ensuring smooth IT operations :
Incident Management
Incident Management is about restoring normal service operation as quickly as possible. When something breaks — like a system crash or login issue — an incident ticket is raised.
In this module , you ’ ll learn :
- How to create and assign incident records
- Auto - routing of tickets to relevant support teams
- SLA (Service Level Agreement) tracking for resolution time
- Prioritizing incidents using impact and urgency
This ensures rapid resolution of IT issues and improves end - user satisfaction .
Problem Management
Problem Management focuses on identifying and eliminating the root cause of incidents to prevent future disruptions .
You'll cover :
- Creating and linking problems to related incidents
- Performing root cause analysis
- Implementing known error records and workaround documentation
This helps reduce recurring incidents and improves long - term service stability .
Change Management
Change Management in ServiceNow ensures that all changes to IT infrastructure are made in a controlled and systematic manner — minimizing risk and downtime .
Key topics include :
- Creating standard, normal, and emergency change requests
- Managing change approval workflows
- Change Advisory Board (CAB) processes
- Scheduling and implementing changes through Change Calendar
You'll master how to plan , approve , and implement IT changes securely using ServiceNow workflows .
Service Catalog & Request Fulfillment
The Service Catalog is a self - service portal where users can request predefined IT and business services , such as :
- Software installations
- New hardware or laptops
- Password resets
- Access to applications or systems
In this section , you ’ ll learn to :
- Design and publish service catalog items
- Configure item variables , pricing , and approval flows
- Automate Request Fulfillment using workflows and tasks
- Link catalog items with back - end processes
This helps create a seamless , user - friendly service request portal while improving operational efficiency .
SLA Configuration in ServiceNow
SLA (Service Level Agreement) is a critical component that defines time - based commitments for incident resolution , request handling , and task completion .
You ' ll gain hands - on experience in :
- Creating and applying SLA definitions (Response and Resolution SLAs)
- Setting conditions and schedules
- Attaching SLAs to incidents , changes , and other task records
- Using SLA timers , escalation rules , and breach notifications
By configuring SLAs , you ensure accountability and track service performance against business goals .
What You ’ ll Achieve in This Module
By the end of Module 3 , you ’ ll be equipped to :
- Handle real - world ITSM scenarios using Incident , Problem , and Change Management
- Build and manage Service Catalogs for end - user convenience
- Implement SLA rules to improve service quality and response times
Module 4 : Workflow & Flow Designer
- Creating and customizing workflows
- Notifications , conditions , approvals
- Automating tasks using Flow Designer
Creating and Customizing Workflows in ServiceNow
Workflows in ServiceNow are powerful tools that automate and streamline business processes by defining the flow of tasks , approvals , and actions .
In this section , you ’ ll learn :
- How to build custom workflows using the ServiceNow Workflow Editor
- Designing multi - step approval chains , task assignments , and conditions
- Linking workflows to modules like Incident , Change , and Service Catalog
- Triggering automated processes based on user actions or system events
By mastering workflow creation , you can automate repetitive tasks and ensure consistent execution of business processes , reducing manual effort and human error .
Notifications , Conditions , and Approvals
ServiceNow enables timely and relevant email and in - platform notifications to keep users and stakeholders informed at every step of a process .
You will explore :
- Creating automated email notifications for events like incident updates , approvals , or SLA breaches
- Configuring notification triggers based on conditions (e . g . , when a change request is approved or a ticket is assigned)
- Setting up approval rules that route requests to the right people or groups based on predefined logic
This ensures transparency , accountability , and real - time updates , which are essential for efficient IT service management .
Automating Tasks Using Flow Designer
The Flow Designer is a no - code / low - code automation tool in ServiceNow that lets you design powerful , logic - driven flows using a drag - and - drop interface .
In this module , you ’ ll learn how to :
- Create and configure flows to automate complex tasks across applications
- Use trigger conditions , actions , and data pills to build intelligent workflows
- Incorporate decision logic , approvals , and notifications into flows
- Replace traditional workflows with modern , scalable Flow Designer - based automation
Flow Designer is essential for building flexible and scalable automation solutions , especially in modern enterprise environments where agility is key .
What You'll Achieve in This Module
By the end of Module 4 , you will :
- Understand the complete workflow lifecycle in ServiceNow
- Be able to automate complex business processes using both traditional Workflow Editor and the modern Flow Designer
- Build dynamic approval processes and real - time notifications to streamline operations
These are high - demand skills in roles such as ServiceNow Developer , Business Process Consultant , Workflow Automation Specialist , and mor
Module 5 : ServiceNow Scripting
- Client - side and server - side scripting
- Business Rules, Script Includes
- Glide APIs and advanced scripting use-cases
Client-side and Server-side Scripting in ServiceNow
ServiceNow supports powerful scripting capabilities on both the client side and server side, enabling developers to extend and customize the platform to meet complex business needs.
Client-side Scripting:
Client scripts run in the user’s browser and are used to enhance form behavior and validate data before it's submitted to the server.
You'll learn to write and configure:
- onLoad, onChange, onSubmit, and onCellEdit client scripts
- GlideForm (g_form) APIs to manipulate form fields dynamically
- Real-world use-cases like showing/hiding fields, auto-filling data, and triggering validations
Server-side Scripting:
Server-side scripts run on the ServiceNow server and are used to control data processing, record creation, and database transactions.
You’ll work with:
- GlideRecord and other Glide APIs for querying and manipulating database records
- Server-side logic for automating background processes and enforcing business logic
By mastering both scripting types, you'll be able to create robust, responsive, and scalable ServiceNow applications.
Business Rules and Script Includes
Business Rules are server-side scripts that execute automatically based on database operations like insert, update, or delete.
In this segment, you will learn:
- How to configure before, after, async, and display business rules
- Writing reusable logic for data validation, automation, and system integrations
- Best practices to improve performance and maintainability
Script Includes are reusable server-side scripts that allow modular code development. You'll learn:
- How to write Script Includes for encapsulating functions
- Calling Script Includes from other scripts like UI Actions, Scheduled Jobs, or Workflows
- Using glide classes to build reusable business logic components
Together, Business Rules and Script Includes form the backbone of server-side customization in ServiceNow.
Glide APIs and Advanced Scripting Use-Cases
The Glide API library gives developers programmatic access to manipulate data, create records, send notifications, manage users, and more.
This section covers:
- Using GlideRecord to perform complex queries and database operations
- Utilizing GlideSystem (gs) for logging, error handling, and messaging
- Real-time examples: automatically assign incidents, send custom alerts, populate reference fields dynamically
- Writing optimized and secure scripts that follow best practices and minimize system impact
You’ll also explore advanced scripting scenarios, such as integrating with third-party tools, customizing Service Catalog behavior, and enhancing performance with asynchronous scripts.
What You'll Gain from This Module
By the end of Module 5, you will:
- Confidently write client-side and server-side scripts in real-world use cases
- Create scalable, maintainable code using Script Includes and Business Rules
- Understand and apply Glide API methods for automation, validation, and data manipulation
Module 6: Application Development
- Studio and scoped apps
- Application lifecycle
- Forms, UI Policies, Client Scripts
Studio and Scoped Applications in ServiceNow
ServiceNow Studio is the powerful integrated development environment (IDE) within the platform that allows developers to build, test, and manage custom applications.
What You’ll Learn:
- Navigating and using ServiceNow Studio to create and manage applications
- Understanding scoped apps, which provide a containerized development space with logical boundaries to ensure code modularity and security
- Creating custom tables, business logic, and UI components using Studio’s intuitive interface
With real-world exercises, you’ll learn to build custom business apps within scoped environments, enabling seamless deployment without interfering with global scripts or data.
ServiceNow Application Lifecycle
The ServiceNow application lifecycle outlines how apps are built, tested, deployed, and maintained within the platform.
Key Concepts Covered:
- Phases of app development: Design → Build → Test → Deploy → Maintain
- Using Update Sets and Application Repository for promoting apps across instances (Dev, Test, Prod)
- Version control, rollback options, and collaboration best practices
- Managing application security, performance, and scalability
This section helps you master the complete development-to-deployment workflow, preparing you for enterprise-level ServiceNow development projects.
Forms, UI Policies & Client Scripts
Customizing the user interface and user experience is a critical part of ServiceNow application development.
Forms:
Learn how to design and configure ServiceNow forms using form layout, views, and field attributes. You’ll:
- Add custom fields, reference fields, and related lists
- Control visibility and behavior of form components
- Use form design best practices to streamline data entry
UI Policies:
UI Policies allow you to dynamically change form behavior based on user input or record conditions—without scripting.
- Show/hide fields, make them mandatory or read-only
- Apply client-side logic in a no-code/low-code fashion
- Ensure data consistency and improve UX
Client Scripts:
Client Scripts allow deeper form control with JavaScript.
- Create onLoad, onChange, and onSubmit scripts
- Use the g_form API to interact with form fields dynamically
- Build validations, auto-fill logic, and more responsive interfaces
These tools combined give you the flexibility to design intuitive, efficient, and responsive forms that enhance productivity for end-users.
What You'll Achieve in This Module
By the end of Module 6, you will:
- Build and deploy your own scoped applications using ServiceNow Studio
- Understand the full app lifecycle, from development to deployment
- Customize forms and create smart UI behavior using UI Policies and Client Scripts
Module 7: Integration & Web Services
- IntegrationHub basics
- REST & SOAP APIs
- MID Server concepts
ServiceNow Integration & Automation
Modern enterprises rely on seamless integrations between systems for efficient workflows. This module covers the core integration capabilities of ServiceNow, equipping you to connect with external tools and automate business processes using the platform’s native features.
IntegrationHub Basics
IntegrationHub is ServiceNow’s powerful framework that allows no-code and low-code users to create and manage integrations with external applications and platforms.
What You’ll Learn:
- How IntegrationHub enables drag-and-drop integrations using Spokes (pre-built connectors for popular systems like Slack, Microsoft Teams, Jira, etc.)
- Creating Flow Designer actions that connect systems without writing code
- Automating common business tasks like sending notifications, creating records, or triggering external events
By the end of this section, you’ll be able to build plug-and-play integrations using IntegrationHub—a must-have skill for process automation in enterprise IT.
REST & SOAP APIs
ServiceNow supports both RESTful and SOAP-based web services for integration with third-party systems.
Key Learning Areas:
- Understanding the difference between REST APIs and SOAP web services
- Creating, testing, and consuming REST and SOAP APIs within ServiceNow
- Using REST API Explorer to build and test custom API calls
- Setting up inbound and outbound web services to interact with external tools like Salesforce, Workday, and more
You’ll learn how to retrieve, send, and modify data between systems, making you capable of managing complex enterprise integrations.
MID Server Concepts
The MID Server (Management, Instrumentation, and Discovery server) is a key component that enables secure communication between ServiceNow and on-premises systems or applications behind a firewall.
You Will Understand:
- The role and architecture of a MID Server
- How to install and configure the MID Server
- Using MID Server for:
- Discovery of on-prem assets
- Integration with legacy databases or file systems
- Running Orchestration workflows
This knowledge is critical for enabling hybrid-cloud integrations and extending ServiceNow beyond the cloud, especially for enterprises with on-prem infrastructure.
What You’ll Master in This Module
After completing this module, you'll be proficient in:
- Designing and executing ServiceNow integrations using IntegrationHub, REST, and SOAP
- Leveraging APIs to extend functionality and enable system-to-system communication
- Setting up and managing a MID Server for secure backend operations
Ideal For:
This module is tailored for ServiceNow Developers, Integration Engineers, IT Process Architects, and anyone responsible for automating and integrating enterprise IT ecosystems.
Module 8: Reports & Dashboards
- Building custom reports
- Data visualizations & Performance Analytics
Reporting & Performance Analytics in ServiceNow
In today’s data-driven IT environments, the ability to analyze, visualize, and report on service performance is critical. This module focuses on the tools and techniques within ServiceNow to help you generate insights, monitor KPIs, and drive data-informed decisions.
Building Custom Reports
ServiceNow offers a powerful reporting engine that lets users create custom reports without writing code. These reports provide clear visibility into processes like incidents, requests, SLA breaches, and more.
What You’ll Learn:
- How to create and configure custom reports using different report types (list, bar, pie, pivot, etc.)
- Grouping and filtering data effectively with conditions
- Scheduling and automating report generation and email distribution
- Embedding reports into ServiceNow dashboards, homepages, and portals
You’ll learn how to extract real-time insights by visualizing operational data tailored to different business roles.
Data Visualizations & Performance Analytics
Performance Analytics (PA) is ServiceNow’s premium feature for advanced data tracking, trend analysis, and KPI monitoring across ITSM, HR, CSM, and more.
Key Features Covered:
- Setting up Key Performance Indicators (KPIs) and thresholds
- Creating interactive dashboards with widgets and visual filters
- Configuring scorecards, time series charts, and data breakdowns
- Using predictive analytics to forecast performance and identify bottlenecks
This feature is especially useful for IT managers, service desk leads, and executives who want real-time, actionable insights into service performance.
Benefits of Mastering This Module
By the end of this training, you'll be able to:
- Build powerful, customized reports in ServiceNow
- Visualize service trends, SLA metrics, and ticket volumes using dashboards
- Use Performance Analytics to track long-term service health and performance improvement
Module 9: Certification Preparation
- CSA exam overview
- Mock tests and Q&A
- Interview preparation & resume review
Who Should Attend?
Our ServiceNow classes in Hyderabad are ideal for:
- Fresh graduates aiming for a career in ITSM
- System administrators and IT support professionals
- Software developers seeking ServiceNow platform knowledge
- Anyone preparing for ServiceNow CSA or CAD certifications
What Makes Online IT Guru the Best for ServiceNow Classes Hyderabad?
- Certified Trainers: Real-time industry experts with 8–10+ years of experience
- Placement Support: Resume building, mock interviews, job portal guidance
- Hybrid Learning: Choose between classroom training in Hyderabad or instructor-led online classes
- Hands-On Practice: Work on real-world projects in a live ServiceNow Developer Instance
- Certification-Oriented: Curriculum aligned with CSA and CAD exam objectives
ServiceNow Classroom Training in Hyderabad
We offer in-person ServiceNow training in our Hyderabad center for those who prefer face-to-face instruction. With state-of-the-art facilities, limited batch sizes, and interactive workshops, our classroom sessions provide in-depth technical training and personalized mentorship.