Unlock Your Career with ServiceNow Training in Hyderabad
In today ’ s fast - paced IT world , ServiceNow has emerged as one of the leading platforms for digital workflows and IT service management (ITSM) . As companies across the globe continue to digitize their operations , the demand for ServiceNow - certified professionals is skyrocketing . If you ' re looking to enhance your IT career and become proficient in ServiceNow , our ServiceNow Training in Hyderabad is your gateway to success .
At Online IT Guru , we offer top - tier , hands - on ServiceNow training that equips you with the essential skills to handle everything from ITSM to advanced system administration . Whether you are an IT professional looking to upgrade your skills or someone new to the IT service management field , our ServiceNow online course in Hyderabad is the perfect fit .
Why Choose ServiceNow Training in Hyderabad ?
ServiceNow is a cloud - based platform designed to automate IT service management tasks and streamline workflows . From incident management to performance analytics , ServiceNow offers a robust suite of tools that help organizations operate more efficiently .
In Hyderabad , one of India ’ s top IT hubs , there is a growing need for skilled ServiceNow professionals . By enrolling in our ServiceNow training at Online IT Guru , you will gain industry - relevant expertise that will give you a competitive edge in this rapidly evolving field .
Key Features of Our ServiceNow Training in Hyderabad
1 . Expert Trainers
Our trainers are industry experts with extensive experience in implementing ServiceNow solutions . With real - time project exposure and a deep understanding of the ServiceNow platform , they guide you through every module , ensuring that you develop both theoretical knowledge and practical skills .
2 . Hands - on Learning
Our ServiceNow training includes a blend of theoretical lessons and hands - on learning . You ' ll work on live projects and use the platform to build real - world applications , equipping you with the skills needed to succeed in any ServiceNow-related job role .
3 . Comprehensive Course Curriculum
Our ServiceNow course covers every aspect of the platform , including :
- IT Service Management (ITSM)
- Incident Management
- Problem Management
- Change Management
- Service Automation
- Custom Application Development
1 . IT Service Management (ITSM)
IT Service Management (ITSM) refers to the entire lifecycle of IT services in an organization , focusing on designing , delivering , managing , and improving the way IT is used to meet business needs . It is a strategic approach to designing , delivering , managing , and improving the way IT services are used by organizations . ServiceNow is a widely - used platform for automating and optimizing ITSM processes to improve efficiency , reduce costs , and enhance customer satisfaction .
Some common ITSM processes include :
- Incident Management
- Problem Management
- Change Management
- Request Management
2 . Incident Management
Incident Management is a key ITSM process that focuses on managing and resolving incidents (unplanned disruptions to IT services) quickly and efficiently . The goal of incident management is to restore normal service operation as quickly as possible and minimize the impact on the business .
For example , if an employee ’ s computer crashes or a software application goes down , incident management helps in quickly resolving the issue , whether it ’ s through troubleshooting , support , or providing a workaround .
Key tasks in Incident Management :
- Logging and tracking incidents
- Prioritizing incidents based on severity
- Resolving and closing incidents in a timely manner
3 . Problem Management
While Incident Management focuses on solving immediate issues (incidents) , Problem Management focuses on identifying and resolving the underlying causes of recurring incidents . The goal of problem management is to prevent incidents from happening in the future by addressing the root causes .
For example , if several employees report issues with the same software crashing , problem management would involve identifying whether there is a deeper issue with the software and working to fix it permanently .
Key tasks in Problem Management :
- Root cause analysis of incidents
- Identifying and eliminating repeat incidents
- Implementing permanent fixes or workarounds
4 . Change Management
Change Management is a critical ITSM process that involves managing changes to IT infrastructure in a controlled and systematic manner . The goal is to ensure that changes (like software updates , new hardware , or system configurations) are implemented with minimal disruption to services .
Without effective change management , organizations risk introducing errors or instability into their systems during updates or changes . Change management ensures that all changes are thoroughly tested , evaluated , and communicated before they are made .
Key tasks in Change Management :
- Requesting , evaluating , and approving changes
- Coordinating the implementation of changes
- Ensuring proper documentation and communication of changes
5 . Service Automation
Service Automation involves using technology , particularly cloud - based platforms like ServiceNow , to automate routine and repetitive IT tasks . The goal is to improve efficiency , reduce manual effort , and accelerate service delivery . Automation can apply to a wide range of activities such as ticketing , service requests , incident resolution , and user management .
For instance , when a user submits a service request for a new laptop , automation can streamline the approval process , inventory checks , and delivery without needing manual intervention .
Key benefits of Service Automation :
- Reduced response and resolution times
- Increased efficiency and productivity
- Lower risk of human error
- Enhanced user satisfaction
6 . Custom Application Development
Custom Application Development in the context of ServiceNow refers to the ability to create tailored applications and workflows within the ServiceNow platform to meet an organization ’ s specific business needs . ServiceNow provides a powerful development environment where users can create custom forms , business rules , and integrations that enhance the platform’s core functionalities .
For example , if a company needs a specialized approval process for vendor contracts , a custom application can be built within ServiceNow to automate that process , ensuring that it is aligned with the company ’ s internal policies .
Key tasks in Custom Application Development :
- Designing and developing applications
- Configuring workflows and user interfaces
- Integrating custom applications with other systems
- Managing the application lifecycle
You ' ll also learn how to integrate ServiceNow with other tools , enhance your problem - solving skills , and prepare for the ServiceNow certification exam .
4 . Flexible Learning Options
At Online IT Guru, we understand that learning must fit around your schedule . That ’ s why we offer flexible training options , including online and offline classes . Whether you prefer attending live sessions or studying at your own pace , we have a solution for you .
5 . Job Assistance
Our commitment to your career goes beyond training . We offer comprehensive job assistance , helping you transition smoothly from learning to employment . From resume building to job interviews , we ensure you ' re fully prepared to land your ideal job .
ServiceNow Course Syllabus - What You Will Learn
Our ServiceNow training in Hyderabad is designed to provide you with the most up - to - date knowledge and skills in the ServiceNow ecosystem . Below is an overview of the course content :
Module 1 : Introduction to ServiceNow
- Overview of ServiceNow platform
- Key features and benefits
- Navigating the ServiceNow interface
1 . Overview of the ServiceNow Platform
ServiceNow is a cloud - based platform designed to automate and manage IT service management (ITSM) processes . It enables organizations to deliver services and solutions across IT , HR , security , and customer service in a more efficient , standardized , and scalable way . ServiceNow helps organizations streamline workflows , automate processes , and integrate disparate systems to improve overall operational efficiency .
Key functionalities of ServiceNow include :
- IT service management (incident , problem , change , and request management)
- Custom application development
- Integration with third - party applications and systems
- Service automation through workflows
- Reporting and analytics tools for data - driven decision - making
The platform is known for its flexibility , providing tools to manage various business functions across an organization while ensuring processes are aligned with industry standards like ITIL (IT Infrastructure Library) .
2 . Key Features and Benefits
The ServiceNow platform offers a rich set of features that benefit organizations by automating tasks , improving visibility , and ensuring better collaboration among teams . Here are some key features and benefits :
Key Features :
- Service Management : Automates IT service management processes such as incident , problem , change , and request management .
- Cloud - Based Platform : Being cloud - native , ServiceNow offers high availability , scalability , and accessibility from anywhere .
- Custom Application Development : Users can build custom applications within the platform to meet specific business needs .
- Integration Capabilities : ServiceNow can integrate with a wide range of third-party applications and systems (CRM , ERP , etc .) , allowing for seamless data flow and cross - functional automation .
- Self - Service Portal : End - users can request services , report incidents , and track progress via a user - friendly interface .
- Reporting & Analytics : Built - in reporting tools and dashboards provide real - time insights into service performance and operational efficiency .
Benefits :
- Improved Efficiency : Automation of routine tasks reduces manual effort , streamlines workflows , and speeds up processes .
- Reduced Costs : By optimizing service delivery and reducing operational overhead , ServiceNow helps organizations cut costs .
- Enhanced Collaboration : The platform integrates various departments (IT , HR , customer service , etc .) into one unified system , improving communication and collaboration .
- Scalability : As an enterprise - grade platform , ServiceNow is designed to scale to meet the needs of organizations of all sizes , from small businesses to large enterprises .
- Real - Time Data & Insights : Built - in analytics and reporting tools allow decision - makers to access real - time insights , helping them make informed , data - driven decisions .
3 . Navigating the ServiceNow Interface
Navigating the ServiceNow interface is crucial for users to fully utilize the platform ' s capabilities . The user interface is designed to be intuitive and easy to navigate , with several key components :
Main Elements of the ServiceNow Interface :
- Application Navigator : Located on the left side of the screen , the Application Navigator allows users to access different applications and modules within ServiceNow . You can search for records or navigate through various sections like Incident Management , Change Management , and more .
- Banner Frame : The top part of the interface provides access to common tools and functions , such as notifications , user profile , and global search . It also includes system alerts and messages .
- Content Frame : The main area of the interface displays the details of the selected records , forms , or modules . This is where users interact with specific data , perform tasks , and view reports .
- Forms & Lists : ServiceNow uses forms to capture and display data , and lists to display records in a tabular format . Forms are typically used for creating or updating records (like incidents or requests) , while lists display groups of records (like open incidents or active users) .
- Dashboard & Reports : ServiceNow allows users to create custom dashboards that display key metrics and data in real - time . Dashboards help track performance and service delivery .
- Service Portal : A user - friendly , customizable interface designed for self - service users to log incidents , request services , or view knowledge articles . The Service Portal allows organizations to deliver a branded and easy - to - navigate experience to their employees or customers .
Best Practices for Navigating :
- Use the search functionality to quickly find records , modules , or applications .
- Leverage the favorites feature to bookmark frequently used items for faster access .
- Utilize list filters to sort and narrow down records based on specific criteria , like priority or status .
- Stay organized by categorizing modules and applications according to business needs .
Module 2 : ITSM Basics
- Incident Management
- Problem Management
- Change Management
- Request Management
Incident Management
Incident Management is the process of managing unplanned disruptions or incidents that affect IT services . The goal is to restore normal service operations as quickly as possible while minimizing the impact on business operations .
Key aspects of Incident Management :
- Incident Identification : The first step is to identify an incident . This can happen through monitoring tools , self - service portals, or reports from end - users .
- Logging and Categorization : Once identified , the incident is logged in the system , and relevant information such as priority , type , and severity is captured .
- Investigation and Diagnosis : IT support teams investigate the incident to determine its cause and identify an appropriate resolution .
- Resolution and Recovery : The support team works on resolving the issue , often involving temporary fixes (workarounds) or permanent solutions .
- Closure : After resolution , the incident is closed , and a follow - up is conducted to ensure that the service is fully restored and there are no further issues .
Benefits of Incident Management :
- Reduces downtime and ensures that services are restored as quickly as possible .
- Improves customer satisfaction by minimizing disruptions to business operations .
- Helps maintain business continuity and productivity by ensuring incidents are handled efficiently .
2 . Problem Management
Problem Management focuses on identifying and managing the root causes of recurring incidents . It goes beyond resolving individual incidents to addressing the underlying problems that cause them .
Key aspects of Problem Management :
- Problem Identification : Problems are often identified through trends in recurring incidents . For example , if a specific issue keeps occurring , it could be a sign of a deeper problem .
- Root Cause Analysis (RCA) : In this stage , teams perform a thorough analysis to find the root cause of the problem . Techniques like the " 5 Whys " or Fishbone diagram can be used to explore the underlying issue .
- Workarounds and Known Errors : Until the root cause is fixed , workarounds or temporary solutions may be implemented to reduce the impact of the problem . The problem is logged as a " Known Error " in the knowledge base .
- Problem Resolution : After identifying the root cause , a solution is developed , tested , and implemented to permanently eliminate the problem .
- Proactive Problem Management : Teams can also proactively identify potential problems before they cause incidents , improving service reliability .
Benefits of Problem Management :
- Reduces the number and frequency of incidents by addressing the root causes .
- Improves system stability and performance .
- Helps prevent future service disruptions , leading to better customer satisfaction .
3 . Change Management
Change Management is the process of handling changes to IT services or infrastructure in a structured and controlled way . The aim is to ensure that changes are made with minimal risk and disruption to the organization .
Key aspects of Change Management :
- Change Request : Changes to the system are initiated through a formal Change Request (CR) or Request for Change (RFC) . This document outlines the proposed changes , the reason for the change , and the expected impact .
- Assessment and Planning : The Change Advisory Board (CAB) or change management team reviews the RFC to assess its impact on the service , infrastructure , and users . The team also plans how to implement the change with minimal disruption .
- Approval and Scheduling : If the change is approved, a time and date are scheduled for the implementation . Some changes are deemed urgent and may be expedited .
- Implementation: The change is implemented according to the plan . This could include updates to systems , hardware , software , or processes .
- Review and Closure : Once the change is implemented, it is reviewed to ensure that it achieved the desired results . If successful , the change is closed . If problems arise , corrective actions are taken .
Benefits of Change Management :
- Reduces the risk associated with changes by ensuring that they are properly assessed and planned .
- Ensures that changes are implemented efficiently and with minimal impact on the business .
- Enhances communication and collaboration among teams involved in implementing changes .
4 . Request Management
Request Management involves handling service requests from users . These are typically standard , low - risk requests that follow a predefined process , like requesting a password reset , new hardware , or software installation .
Key aspects of Request Management :
- Request Identification : Users submit service requests through a self - service portal , email , or helpdesk . These could include things like access to applications , requests for new equipment , or changes to user permissions .
- Request Logging and Categorization : Once a request is received , it is logged and categorized based on type (e . g . , hardware request , software request) .
- Request Fulfillment : The request is processed according to the organization ’ s standard operating procedures . If necessary , resources are allocated , and the request is fulfilled in a timely manner .
- Communication and Feedback : Users are kept informed of the status of their request , and once completed , they may be asked for feedback or to confirm that their request was fulfilled satisfactorily .
- Request Closure : After fulfilling the request , it is closed in the system .
Benefits of Request Management
- Provides users with a clear , standardized process for submitting and tracking service requests .
- Helps improve user satisfaction by ensuring requests are handled efficiently .
- Reduces the burden on IT support teams by automating and standardizing the handling of common service requests .
Module 3 : Advanced Administration
- Managing Users and Groups
- Configuring Security
- Workflow and Notifications
Managing Users and Groups
In ServiceNow , Users represent individuals who use the system , while Groups are collections of users with similar roles or responsibilities . Efficiently managing users and groups ensures that the right people have access to the right data and functionalities within the platform .
Key aspects include :
- User Creation and Management : Admins can create , update , or deactivate user profiles . Each user can be assigned roles that define their permissions .
- Group Management : Groups can be created based on departments , job roles , or project teams . Permissions or tasks can be assigned to a group rather than individual users , improving efficiency .
- Role Assignment : Roles are linked to users or groups to control access to applications , modules , and data within ServiceNow .
- Delegation and Impersonation : ServiceNow allows admins or privileged users to impersonate others (with permission) for troubleshooting or testing access levels .
Benefits :
- Streamlines access control .
- Enhances security by ensuring least - privilege access .
- Simplifies user provisioning and task delegation .
2 . Configuring Security
Security in ServiceNow revolves around controlling access to data , applications , and features within the platform . This is done through a combination of roles , access controls , and policies .
Key elements of security configuration :
- Access Control Rules (ACLs) : Define what data users can see or modify . ACLs are applied at the table , field , and record levels .
- Roles and Permissions : Control what users can do within the platform (e . g . , read , write , delete) .
- Data Security : Includes encryption , secure connections (HTTPS) , and field - level security to protect sensitive information .
- Authentication : Supports single sign - on (SSO) , multi - factor authentication (MFA) , and integration with directory services like LDAP .
Benefits :
- Protects sensitive data from unauthorized access .
- Ensures compliance with organizational and regulatory standards .
- Builds trust in the platform ' s integrity and reliability .
3 . Workflow and Notifications
Workflows in ServiceNow automate multi - step processes , while notifications keep users informed about events or changes in the system .
Workflow Management :
- Graphical Workflow Editor : Allows you to design workflows visually by dragging and connecting activities .
- Automated Actions : Tasks like approvals , escalations , and service provisioning can be automated based on predefined triggers and conditions .
- Flow Designer : A low - code tool to create flows using natural language and reusable actions , useful for business logic without deep scripting knowledge .
Notification Management :
- Email Notifications : Triggered by changes in records , status updates , approvals , or task assignments .
- SMS and Push Notifications : ServiceNow supports multiple channels for real - time alerts .
- Subscription - Based Alerts : Users can subscribe to receive notifications for specific updates .
Benefits :
- Reduces manual intervention and speeds up task execution .
- Keeps stakeholders informed and improves accountability .
- Enhances user experience with timely alerts and confirmations .
Module 4 : Customization and Development
- Creating custom applications
- Working with ServiceNow scripting (Business Rules , UI Policies)
- Customizing forms and reports
Creating Custom Applications
ServiceNow allows organizations to build custom applications tailored to their unique business processes , using its low - code / no - code App Engine .
Key aspects :
- Application Scope : Each custom application resides in its own scope to ensure modularity and data security .
- App Creator & Studio : Drag - and - drop interfaces like ServiceNow Studio and App Engine Studio help developers and even business users create apps without deep coding .
- Tables , Forms , and Modules : You can define your own data structure (tables) , user interfaces (forms) , and navigation items (modules) .
- Automation & Workflows : Integrate business logic and workflows into apps to automate tasks and approvals .
Benefits :
- Accelerates digital transformation .
- Replaces outdated tools like spreadsheets or legacy apps .
- Tailors ServiceNow to specific departmental needs (HR , Finance , Legal , etc . ) .
2 . Working with ServiceNow Scripting (Business Rules , UI Policies)
While much of ServiceNow is configurable without code, scripting enables deeper customization and control.
Key scripting tools:
- Business Rules : Server - side scripts that run when records are inserted , updated , or queried . Commonly used for enforcing business logic or data validation .
- Client Scripts : Run in the use r ' s browser to manage form behavior (e . g . , hide / show fields , perform validations) .
- UI Policies : Rule - based approach to dynamically control field visibility , read - only status , or requirement settings — no scripting required .
- Script Includes & Glide APIs : Used for reusable code and database operations across the platform .
Benefits :
- Offers flexibility beyond built - in configurations .
- Ensures consistent business rules enforcement .
- Improves user experience through dynamic interfaces .
3 . Customizing Forms and Reports
ServiceNow provides powerful tools to customize forms (data entry views) and reports (data insights) to fit organizational needs .
Form Customization :
- Add / remove fields .
- Adjust layout via sections and tabs .
- Implement dependent fields and dynamic behaviors using scripts or UI policies .
Report Customization :
- Create various report types (bar , pie , list , pivot , etc .) .
- Use filters to target specific data .
- Embed reports into dashboards and portals .
- Schedule and automate report delivery via email .
Benefits :
- Makes data entry more intuitive and efficient .
- Provides actionable insights through tailored reporting .
- Enhances decision - making with real - time analytics .
Module 5 : ServiceNow Integrations
- Integrating ServiceNow with other IT systems
- APIs and web services
- Data import / export techniques
Integrating ServiceNow with Other IT Systems
ServiceNow is designed to be interoperable , making it easy to integrate with other enterprise IT systems like ERP , CRM , HRMS , monitoring tools , and more .
Key Integration Examples :
- Email integrations for incident or request updates .
- Active Directory / LDAP for user authentication and access management .
- CMDB integrations with discovery tools like SCCM or SolarWinds .
- ITSM integration with tools like Jira , BMC , or Salesforce .
Benefits:
- Ensures seamless data exchange across platforms .
- Reduces silos between departments .
- Enhances visibility into IT operations and service delivery .
2 . APIs and Web Services
ServiceNow provides powerful tools like REST and SOAP APIs that allow external systems to programmatically interact with the platform .
Key Features :
- REST API Explorer : Built - in interface to test and build API calls .
- Inbound / Outbound REST & SOAP APIs : Send or receive data between ServiceNow and third - party platforms .
- OAuth 2 . 0 & Basic Authentication : Supports secure API integrations.
Use Cases :
- Automate ticket creation from third - party monitoring tools .
- Update asset information from external inventory systems .
- Sync HR data from Workday or SAP .
3 . Data Import / Export Techniques
ServiceNow supports robust data import and export functionalities to handle large volumes of information seamlessly .
Import Options :
- Data Import Wizard : A guided tool for uploading Excel or CSV files .
- Transform Maps & Load Data : Define how external data maps to ServiceNow tables .
- IntegrationHub & MID Servers : For automated data synchronization .
Export Options :
- Export data in formats like CSV , PDF , XML , or JSON .
- Schedule automated exports for reporting or auditing .
- Integrate with external BI tools for deeper analytics .
Benefits :
- Speeds up system setup or migration .
- Keeps data consistent across platforms .
- Enables historical data tracking and audits .
Summary
Mastering ServiceNow integrations , APIs , and data handling techniques allows organizations to :
- Connect systems and eliminate data silos .
- Automate workflows across platforms .
- Maintain accurate , real - time data across their IT ecosystem .
Module 6 : Preparing for ServiceNow Certification
- Exam preparation tips
- Real - time exam scenarios
- Practice tests and mock exams
Who Should Enroll in ServiceNow Training ?
Our ServiceNow training in Hyderabad is ideal for :
- IT Professionals seeking to upskill
- ServiceNow Developers looking to enhance their skills
- System Administrators who want to manage and customize ServiceNow solutions
- Business Analysts who wish to work with ServiceNow ’ s powerful features
- Aspiring ITSM Experts aiming to build a career in IT service management
Even if you have no prior experience with ServiceNow , our training will take you from a beginner to a certified professional , ready to tackle complex IT service management tasks .
Why ServiceNow Training is Important for Your Career
With the growing need for digital transformation in enterprises worldwide , ServiceNow has become an essential tool for organizations looking to optimize their service management and automate workflows . Here ' s why ServiceNow training is crucial for your career :
- In - Demand Skill : ServiceNow is used by companies in various sectors , including healthcare , finance , and government . The demand for professionals who can implement , manage , and customize ServiceNow solutions is increasing rapidly .
- Competitive Edge : By obtaining a ServiceNow certification , you stand out in the job market . Certified professionals are highly sought after , and many employers prioritize candidates with ServiceNow expertise .
- Versatile Career Opportunities : With ServiceNow , you can pursue a variety of roles , including :
- ServiceNow Developer
- ServiceNow Administrator
- Business Analyst
- Solution Architect
- Project Manager
Enroll Today and Jumpstart Your Career with ServiceNow
Join Online IT Guru for the best ServiceNow training in Hyderabad and become part of the rapidly growing pool of ServiceNow professionals . With our expert instructors , flexible learning options , and career - focused approach , you are set for success .
FAQs :
1. What is ServiceNow integration and why is it important ?
ServiceNow integration connects the platform with other IT systems , enabling real - time data sharing , automation , and efficient service management across enterprise tools .
2. Which systems can ServiceNow integrate with ?
ServiceNow integrates with platforms like Salesforce , Azure , Jira , Workday , SAP , AWS , Active Directory , and monitoring tools like Nagios or SolarWinds .
3. What are APIs in ServiceNow used for ?
ServiceNow APIs (REST & SOAP) are used to communicate with external systems , automate workflows , and manage records programmatically .
4. How does IntegrationHub work in ServiceNow ?
IntegrationHub is a low - code feature in ServiceNow that simplifies creating and managing integrations with pre - built connectors ( spokes ) and flow designers .
5. What are MID Servers in ServiceNow integration ?
MID Servers act as secure communication bridges between ServiceNow and on - premises infrastructure like databases , directories , or custom applications .
6. Can ServiceNow connect to external databases ?
Yes , ServiceNow supports JDBC - based connections via MID Servers to query and update external databases securely .
7. How do you import data into ServiceNow from external sources ?
Data can be imported into ServiceNow using Import Sets , Transform Maps , Excel / CSV uploads , and through REST API endpoints .
8. What tools are available for data export from ServiceNow ?
ServiceNow allows data export in CSV , XML , JSON formats , and through direct API integrations with BI tools like Tableau or Power BI .
9. Do I need coding skills to integrate ServiceNow with other tools ?
Basic integrations can be done using IntegrationHub without coding , but custom integrations using APIs may require JavaScript or scripting knowledge .
10. What is the difference between REST and SOAP in ServiceNow APIs ?
REST APIs are lightweight and commonly used in modern integrations , while SOAP APIs are XML - based and used for legacy system integrations .
11. How secure is ServiceNow when integrating with third - party systems ?
ServiceNow uses secure protocols like OAuth 2 . 0 , SSL encryption , Basic Auth , and IP whitelisting to ensure data privacy and access control during integrations .
12. Can I automate workflows across systems using ServiceNow ?
Yes , with Flow Designer and IntegrationHub , you can create automated workflows that span across ServiceNow and other integrated platforms .