Robotic Automation which is designed to automate the routine tasks which are repeated in a workflow. Pega Robotic Studio latest version 8.0 is available in market. These Robots can live on the Desktop optimizing humans in their work RPA and might not even know it. We also use Workforce Intelligence to monitor the work of all workers. Automate the user interface of existing applications. It can help speed up manual tasks by automating user actions.
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There are two types of Pega robotic automations:
Robotic process automation is the application of software that facilitates employees in an Organization to automate tasks processes and configure computer software. Robotic automation is software automating software to execute on a huge range of repetitive task and interpret existing applications for processing a transaction through Robotic Process automation.
When compared to humans the better part is a robot never sleeps, makes zero mistakes and costs a lot less than an employee. An improved customer experience and operational excellence through increased efficiency is the goal of robotic automation. The realizing a faster return on investment when both are leveraged in the transformation journey.
Desktop applications can be launched from flow actions and data can be transferred back and forth between the workflow. Robotic Desktop Automation is realizing faster and greater returns on investment are leveraged in the transformation. Reduce the redundant work that is required to copy and duplicate data in multiple applications. To spend with a customer on the phone and can also reduce data entry errors with same data multiple times. Robotic automation has some key benefits to customers while reduce in cost, decrease errors to perform higher-value work.
Automation instead of the Pega requester processing the assignment when working is similar to an agent to specify a robotic automation work queue for a ‘type’ dropdown has been added in the work basket. From a dropdown, two additional fields are displayed
In a Pega Robotic Automation Console is managed by Automation VM’s .When the number of assignments exceeds the maximum queue length or the automation execution time.
Before going to know applications lets know about Workforce Intelligence
To maximize the value of two biggest investments, people and technology for enterprising Intelligence and robotic automation. User interacts with applications by understanding the case management together to enable more productive employees and a better customer experience. For a digital enterprise from a end-to-end Robotics, BPM and CRM.
Identify workflow inefficiencies: Easily analyze their employee workflows to uncover processes that are causing disruption in customer experience with needless and error data re-keying across different apps.
Automate desktop processes: The overloaded application is now benefit from desktop applications for operating a single process. The deployed Solution will be simplifying the employee experience for a better customer experience with leads.
Reduce repetitive tasks: Without need of human intervention the automated tasks traditionally has done by employees. For updating transaction systems when representatives to meet the needs of their customers.
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This course is for all audience those who are interested in working business development in any organization. Stakeholders, project managers and who can understand the basic core concepts of Pega marketing. It is used for Pega certified system Architects and providing Pega 7 related support in decision management.
One should have the basic fundamental knowledge on Html & Xml and finally, should have the understanding of the logic to developers and must have some knowledge of object-oriented programming languages like java or C++.Hence the class structure and inheritance used in the product.