In today’s competitive IT landscape, theoretical knowledge is no longer sufficient to excel. Employers seek professionals who can apply their skills to real-time business scenarios. Online IT Guru’s ServiceNow course with case studies bridges this gap by offering a comprehensive, hands-on learning experience designed for both beginners and professionals. With expert-led training, live projects, and real-world case studies, our course equips you with the practical knowledge required to thrive as a ServiceNow professional.
Whether you're looking to start a new career or upskill in ServiceNow development, administration, or ITSM, ServiceNow Online Training in Hyderabad this course provides everything you need—from foundational concepts to expert-level application.
Why Choose Our ServiceNow Course with Case Studies?
1. Real-Time Case Studies for Practical Application
Our course emphasizes real-world case studies that simulate common business challenges faced by organizations using ServiceNow. Each module includes case-based scenarios to give learners insights into actual work environments. These use cases cover a range of domains including IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), and Customer Service Management (CSM).
2. Live Projects for Portfolio Development
Participants work on two industry-relevant live projects, supervised by our expert trainers. These projects are designed to test your skills and prepare you for real-world implementation of ServiceNow solutions. By the end of the course, you’ll have a robust project portfolio to showcase to prospective employers.
3. Expert Instructors with Industry Experience
The course is delivered by certified ServiceNow professionals who have years of hands-on experience implementing ServiceNow solutions for Fortune 500 companies. They offer deep insights, mentorship, and interview preparation tips.
4. Career-Oriented Training with Job Assistance
After completing the ServiceNow course with case studies, learners receive dedicated job assistance, including resume building, mock interviews, and placement support. With 200+ client tie-ups across India and the US, our placement success rate remains one of the highest in the industry.
Who Can Enroll?
This course is ideal for:
1. Fresh Graduates from Computer Science or IT Backgrounds
This refers to individuals who have recently completed a Bachelor’s or Master’s degree in fields such as:
- Computer Science
- Information Technology
- Software Engineering
- Electronics & Communication (with IT interest)
These graduates may not yet have work experience but are looking to start a career in the IT industry. The ServiceNow course helps them build foundational knowledge and gain practical exposure through case studies, giving them a head start in their job search.
2. Professionals Seeking a Career Switch to Cloud Computing
This includes people currently working in non-IT or unrelated technical roles who want to shift to careers in the cloud computing domain, where ServiceNow is a leading platform.
Examples:
- BPO professionals moving into IT
- Networking professionals switching to platform-based cloud roles
- Manual testers transitioning into ServiceNow development or administration
This course provides them with structured learning, real-world projects, and job assistance to help make a smooth career transition.
3. Existing IT Professionals Aiming to Upskill in ServiceNow
These are individuals who already have some experience in the IT field but want to expand their skillset to include ServiceNow to:
- Advance their career
- Stay relevant in the evolving tech market
- Get promoted internally or move to a higher-paying role
They may already know concepts like databases, networking, or basic scripting, and are now looking to specialize in ServiceNow administration, development, or integration.
4. System Administrators, Developers, and Business Analysts
These are job roles that are directly aligned with ServiceNow functionalities:
- System Administrators: Already managing infrastructure or internal systems and can benefit by learning how to manage cloud-based platforms like ServiceNow.
- Developers: Especially web or backend developers who can transition into ServiceNow app development using JavaScript and related technologies.
- Business Analysts: Professionals involved in gathering requirements, mapping workflows, and designing solutions can learn how to use ServiceNow for digital transformation projects and workflow automation.
This course gives them the tools and hands-on skills needed to enhance their performance and value within their current or future organizations.
Course Objectives
- Master ServiceNow platform architecture and modules
- Learn to implement and manage ITSM, ITOM, HRSD, and CSM
- Gain hands-on experience through real-time case studies
- Automate workflows using ServiceNow scripting and policies
- Understand integration with third-party tools and APIs
- Prepare for ServiceNow Certified System Administrator (CSA) and other certifications
Key Features of the ServiceNow Course with Case Studies
Feature
Description
Course Duration
35+ Hours of Instructor-led Training
Real-time Projects
2 Full-scale Industry Projects
Case Studies
10+ Business Scenarios from ITSM, ITOM, and HRSD
Assignments
20+ Practical Assignments for Practice
Self-Paced Learning
Lifetime Access to LMS with Presentations, Videos, and Case Documents
Certification Guidance
Complete assistance for ServiceNow Certification Exams
Job Assistance
Resume Building, Interview Support & Job Referrals
24x7 Learner Support
Dedicated Support Team for Technical and Career Queries
Course Curriculum Overview
1. Introduction to ServiceNow
- Understanding Cloud Concepts: SaaS, PaaS, IaaS
- Overview of the ServiceNow Ecosystem
- Navigation, Branding, and User Interface
2. Basic Administration
- User Roles and Groups
- Creating Forms, Lists, and Tables
- UI Policies and Client Scripts
- Real-Time Case Study: Onboarding Workflow for a New Employee
3. Advanced Administration
- Business Rules and ACLs
- Update Sets and System Properties
- Email Notifications and Inbound Email Actions
- Case Study: Securing Data for HR Management System
4. Customization & Scripting
- GlideRecord, GlideAjax, GlideForm APIs
- Script Includes, Flow Designer
- Scripting Best Practices
- Case Study: Automating Incident Lifecycle Management
5. Integrations
- REST and SOAP Integration
- MID Server Setup
- Integration with External APIs (e.g., Jira, Slack)
- Case Study: Integrating ServiceNow with Salesforce CRM
6. Reporting and Dashboards
- Creating Reports, Performance Analytics
- Designing Interactive Dashboards
- Case Study: SLA Reporting for Incident and Request Management
7. ITSM & Non-ITSM Modules
- Change, Problem, Request, and Incident Management
- Knowledge and Asset Management
- Case Study: Change Request Lifecycle in Telecom
8. CMDB and Configuration Management
- CI Relationships and Discovery
- Data Management Best Practices
- Case Study: Creating and Maintaining CMDB in Healthcare Organization
Real-Time Case Studies Explained
Here’s a sneak peek at some of the case studies covered in our ServiceNow course:
- Case Study 1: Automating Employee Onboarding Process (HRSD Module)
- Case Study 2: Incident Lifecycle from Logging to Closure (ITSM)
- Case Study 3: Creating Custom Application for Expense Tracking
- Case Study 4: Implementing Role-Based Access Control for a Financial Firm
- Case Study 5: Real-time Dashboard for Performance Analytics and SLA Metrics
Each case study is followed by a practical exercise, ensuring students not only understand the problem but also the ServiceNow-driven solution.
Certification Path
We provide preparation for the following ServiceNow certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow Certified Technical Architect
Our training aligns with the latest exam blueprints and includes mock tests, quizzes, and certification-focused assignments.
Frequently Asked Questions (FAQs)
1. What makes this ServiceNow course different from others?
This course stands out due to its focus on real-time case studies and practical implementation, not just theoretical concepts.
2. Do I need coding knowledge to take this course?
Basic knowledge of JavaScript helps but is not mandatory. We teach all necessary scripting from scratch.
3. Is this course suitable for beginners?
Yes, our ServiceNow course with case studies is designed for both beginners and working professionals.
4. Will I get a certificate after completion?
Yes, you will receive a course completion certificate from Online IT Guru, recognized by hiring partners.
5. What kind of job support do you offer?
We offer 100% job assistance including resume preparation, mock interviews, and placement support.
6. What are the payment options?
We accept multiple payment options including installments for flexible access.
7. Will I get access to course materials?
Yes, you’ll have lifetime access to our LMS, including all lectures, slides, and assignments.
8. Do you offer corporate training?
Yes, we provide customized corporate training tailored to your company’s needs.
9. Can I schedule a free demo?
Absolutely. We offer free demo classes to help you decide before enrollment.
10. Are these case studies relevant to current industry trends?
Yes, all our case studies are based on real industry use-cases, reflecting current trends and technologies.