ServiceNow is one of the leading cloud-based platforms that automates IT service management (ITSM), IT operations, and business processes. As more enterprises embrace digital transformation, the demand for skilled ServiceNow professionals is growing rapidly. If you’re looking for a ServiceNow course with expert instructors, Online IT Guru offers industry-relevant training with live projects, placement support, and a globally recognized certification path.
Why Choose Online IT Guru’s ServiceNow Course?
Our ServiceNow training program is designed for professionals, graduates, and IT aspirants who want to master ServiceNow from scratch. Delivered by certified experts, ServiceNow Online Training in Hyderabad the course ensures in-depth understanding through real-time use cases and interactive sessions.
Key Features of Our ServiceNow Course
- 35+ Hours of Live Instructor-Led Sessions
- Lifetime LMS Access with recorded videos, notes & case studies
- Hands-on Projects & Assignments for real-time exposure
- Certified Instructors with 10+ Years Experience
- 100% Job-Oriented Curriculum aligned with ServiceNow certification standards
- 24x7 Support & Career Guidance
- Self-paced & Corporate Learning Options
- Free Demo & Trial Access
- Internship & Resume Building Assistance
Course Overview: What You Will Learn
Our ServiceNow course is not limited to theory. We offer practical knowledge from certified ServiceNow developers who bring real industry scenarios to the training room.
Topics Covered
1. Introduction to ServiceNow
This foundational module introduces learners to the ServiceNow platform, a powerful cloud-based tool used for automating IT service management (ITSM) and enterprise operations. You'll explore:
- Platform Architecture: Understand the multi-instance architecture, database design, and cloud-based delivery model of ServiceNow.
- Core Features: Learn what makes ServiceNow different—its workflow automation, self-service capabilities, and scalable app development.
- Real-World Applications: Discover how various industries (e.g., IT, HR, customer service, finance) use ServiceNow to streamline workflows, improve SLAs, and enhance user experiences.
2. ServiceNow Admin Fundamentals
This section covers the basic administrative tasks needed to manage the ServiceNow environment. You’ll learn:
- Users & Roles: Create and manage users, assign roles, and control access through ACLs (Access Control Lists).
- Tables & Forms: Understand the data model of ServiceNow, including custom and out-of-the-box (OOB) tables.
- Workflows: Configure workflows to automate business processes using Flow Designer or Workflow Editor.
- Configurations: Manage system properties, notifications, and UI policies to customize the platform without scripting.
3. ServiceNow Developer Training
Ideal for those who want to build and extend applications on ServiceNow. Topics include:
- Client & Server-Side Scripting: Learn scripting languages used in ServiceNow like JavaScript for both client-side (UI policies, UI scripts) and server-side (Business Rules, Script Includes).
- Glide API: Use ServiceNow’s powerful API to access and manipulate data across the platform.
- Business Rules & UI Actions: Create rules that automate back-end logic and add buttons or links to forms for user interactivity.
- Script Includes & Data Policies: Reuse code modules and enforce data validation rules.
4. Service Catalog Management
Service Catalog is a user-friendly portal that allows employees to request services or products. You'll learn:
- Catalog Items: How to design, create, and publish catalog items for IT services, facilities, HR, etc.
- Record Producers & Order Guides: Use tools that simplify complex service requests and enable multi-item orders.
- Approval Workflows: Set up dynamic workflows to get manager or system approvals before fulfillment.
5. ServiceNow Incident and Change Management
This section aligns with ITIL best practices and focuses on core ITSM modules:
- Incident Management: Automate the lifecycle of incidents from reporting to resolution, ensuring minimal impact on business operations.
- Change Management: Plan and implement IT changes without disrupting services, using change requests, CAB (Change Advisory Board), and risk assessments.
- Problem Management: Analyze root causes and avoid recurring issues by linking incidents and known errors.
6. Advanced Customization and Scripting
For students ready to go beyond basic configurations, this module dives into:
- Custom Workflows: Design complex, multi-step workflows that respond to business logic and system events.
- Scripted REST APIs & Script Actions: Use server-side logic to create endpoints or automate complex behaviors.
- UI Policies & UI Scripts: Customize how forms behave and appear for different users or conditions.
7. Integrations & REST APIs
Learn how ServiceNow connects with other systems to exchange data:
- IntegrationHub: Use pre-built connectors (Spokes) to integrate with platforms like Microsoft Teams, Slack, Jira, and AWS.
- REST/SOAP APIs: Develop custom integrations using RESTful web services and API endpoints.
- Authentication: Implement OAuth2, Basic Auth, and other secure methods for service-to-service communication.
8. Service Portal and Performance Analytics
Focuses on enhancing user interfaces and analyzing data for insights:
- Service Portal: Build responsive, branded self-service portals using widgets, pages, and themes.
- Performance Analytics: Track KPIs, trends, and performance targets using dashboards, scorecards, and visual reports.
- Data Visualization: Create interactive charts, reports, and drill-downs to aid decision-making.
ServiceNow Certification Path with Online IT Guru
Our course is aligned with the most popular certifications like:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
Upon completion of the training, learners will be prepared to clear these certifications with ease. Our team also assists with exam preparation strategies, practice tests, and application guidelines.
Who Should Enroll?
This ServiceNow course with expert instructors is suitable for:
- Fresh graduates looking for a career in cloud computing or ITSM
- System administrators and IT professionals
- Developers seeking to build applications on the ServiceNow platform
- Project managers and business analysts working with digital workflows
- Professionals aiming for ServiceNow certification
Prerequisites for the Course
- Basic understanding of databases and IT concepts
- Familiarity with programming or scripting is a plus (but not mandatory)
- Enthusiasm to learn and solve real-world business problems
Course Delivery Options
We provide flexible delivery models tailored to your schedule and career needs.
1. Live Online Training
Participate in instructor-led sessions, ask questions live, and interact with peers.
2. Self-Paced Learning
Access pre-recorded lectures and downloadable resources anytime, anywhere.
3. Corporate Training
Custom content for enterprises to upskill teams with flexible training hours and content mapping.
Real-Time Projects You Will Work On
To bridge the gap between theory and application, we offer:
- ITSM Implementation Project
- Custom Application Development on ServiceNow Studio
- Service Catalog Automation Project
Each project simulates real-world client requirements, helping you build a strong portfolio.
Benefits of Enrolling with Online IT Guru
Job Placement Assistance
We have a strong network of 200+ companies in India and the USA. Once you complete the course, our support team helps you with resume building, mock interviews, and job referrals.
24x7 Technical Support
Whether you have doubts at midnight or early morning, our support team is always available to help.
Certification Guidance
Our curriculum is built in accordance with the ServiceNow certification roadmap, helping you clear exams confidently.
Expert Mentorship
Our trainers are certified ServiceNow consultants with real-world implementation experience in banking, healthcare, retail, and telecom domains.
Tools & Technologies You’ll Learn
- ServiceNow Platform
- Studio IDE
- GlideScript, JavaScript, and REST APIs
- SLA Management Tools
- ServiceNow Reporting & Dashboards
Career Opportunities After Completing the Course
Completing the ServiceNow course with expert instructors opens a world of job opportunities, such as:
- ServiceNow Administrator
- ServiceNow Developer
- ITSM Consultant
- Workflow Automation Specialist
- Application Support Engineer
- Technical Project Manager (ServiceNow)
Average Salary Trends (Glassdoor/Indeed)
Role
India Avg. Salary
USA Avg. Salary
ServiceNow Admin
₹6-8 LPA
$85,000 - $100,000
ServiceNow Developer
₹10-15 LPA
$110,000 - $130,000
Implementation Specialist
₹12-18 LPA
$120,000+
Start Your Journey with Online IT Guru
Take your career to the next level with our ServiceNow training led by certified instructors. Whether you're aiming to land a high-paying job, become a ServiceNow consultant, or work on enterprise-level ITSM implementations, this course is your gateway to success.
Frequently Asked Questions (FAQs)
1. What is the duration of the ServiceNow course?
The course includes 35+ hours of live training, plus project work and assignments for practical exposure.
2. Will I get a certificate after completing the course?
Yes, Online IT Guru provides a course completion certificate recognized across the industry.
3. Can I access the course material after training ends?
Yes, lifetime access is granted to the LMS, including videos, PDFs, and case studies.
4. Are there any prerequisites to learn ServiceNow?
No strict prerequisites. However, basic knowledge of IT and databases will be helpful.
5. Do you provide job assistance after the course?
Yes, we offer placement support, mock interviews, and resume guidance.
6. Is this course suitable for freshers?
Yes, the course is beginner-friendly and also covers advanced topics for professionals.
7. What is the mode of instruction?
We offer both instructor-led online classes and self-paced learning options.
8. Will I get help with certification preparation?
Yes, our course is aligned with ServiceNow certifications and includes guidance on clearing exams.
9. What are the real-time projects like?
You will work on live case studies related to ITSM implementation, Service Catalog automation, and custom app development.
10. How do I enroll in the course?
Visit the Online IT Guru website, or call our support team for direct enrollment.