Looking to advance your IT career with ServiceNow certification? Enroll in ServiceNow exam coaching in Hyderabad by Online IT Guru, a trusted name in IT training. Our hands-on, project-based approach ensures you’re not just exam-ready, but job-ready too.
Whether you're an aspiring ServiceNow Administrator, Developer, or Implementation Specialist, our expert-led training program in Hyderabad helps you master ServiceNow fundamentals, pass your certification exams, and gain practical experience through real-time projects.
Why Choose Online IT Guru for ServiceNow Exam Coaching in Hyderabad?
At Online IT Guru, we offer a uniquely structured and practical approach to ServiceNow Online Training in Hyderabad, tailored specifically for professionals aiming to build a strong career in IT service management. Our coaching not only helps you clear your ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) exams but also prepares you for real-world use cases with hands-on experience and expert guidance.
Highlights of Our ServiceNow Coaching Program:
- 35+ Hours of Instructor-Led Training
- 2 Real-Time Projects & 20+ Assignments
- Lifetime LMS Access with Downloadable Resources
- Dedicated Exam Preparation Modules
- Free Demo Sessions & Trial Access
- 24/7 Technical Support
- Resume Building + Placement Assistance
Who Should Take ServiceNow Exam Coaching?
This course is ideal for:
- IT professionals looking to upskill in cloud-based service management
- Fresh graduates aspiring for roles in ServiceNow development or administration
- Project managers and team leads integrating ServiceNow in ITSM/ITOM
- System admins preparing for ServiceNow certifications
- Anyone aiming for high-demand ServiceNow job roles in Hyderabad & beyond
What You Will Learn – ServiceNow Course Curriculum
Our ServiceNow exam coaching in Hyderabad covers a comprehensive syllabus designed to match the latest ServiceNow exam patterns and industry demands:
Core Modules:
- Introduction to ServiceNow & SaaS Basics
- ServiceNow Architecture & Navigation
- User Administration & Roles
- Forms, Tables, Fields, and Lists
- Service Catalog & Request Management
- Workflows and Flow Designer
- Email Notifications & Business Rules
- Client Scripts & UI Policies
- ServiceNow Integration with External Systems
- Advanced Administration and Reporting
1. Introduction to ServiceNow & SaaS Basics
This module introduces you to the ServiceNow platform, its purpose, and its role in modern IT Service Management (ITSM). It also explains the concept of Software as a Service (SaaS) — how ServiceNow delivers cloud-based solutions that eliminate the need for infrastructure setup, allowing organizations to focus on service automation and delivery.
Key Takeaways:
- What is ServiceNow?
- How SaaS models work
- Benefits of using ServiceNow in enterprises
2. ServiceNow Architecture & Navigation
Here, you’ll understand how the ServiceNow system is built, how it operates in a multi-instance architecture, and how users navigate through its interface. You'll also learn about key UI components like menus, applications, modules, and the banner frame.
Key Takeaways:
- ServiceNow system architecture overview
- Navigating the UI (Application Navigator, content frame)
- Understanding roles like admin, developer, and end user
3. User Administration & Roles
This part teaches you how to manage users, groups, and roles within ServiceNow to ensure appropriate access control and data security. It covers best practices in assigning roles and using groups to control permissions.
Key Takeaways:
- Creating and managing user accounts
- Assigning and managing roles
- Group creation and delegation of responsibilities
4. Forms, Tables, Fields, and Lists
Learn how data is stored and displayed in ServiceNow through tables, fields, and forms. You’ll understand the structure of data models, including how forms capture user input and how lists display records.
Key Takeaways:
- Creating and customizing forms and lists
- Understanding field types and data schemas
- Working with system tables (e.g., incident, user, task)
5. Service Catalog & Request Management
This module focuses on building and managing a Service Catalog, which allows users to browse and request IT or business services. You'll learn to design catalog items, record producers, and manage fulfillment workflows.
Key Takeaways:
- Creating catalog items and categories
- Designing request forms and variables
- Automating service request fulfillment
6. Workflows and Flow Designer
Here, you’ll understand how to automate processes using ServiceNow's Workflow Editor and Flow Designer. These tools allow you to build logic-based automation for service requests, approvals, notifications, and more.
Key Takeaways:
- Building workflows using graphical tools
- Using triggers, actions, and conditions in Flow Designer
- Automating multi-step tasks and approvals
7. Email Notifications & Business Rules
This module explains how to send automated notifications (emails, SMS, etc.) and how to enforce business logic using business rules. These are server-side scripts that run when records are inserted, updated, or deleted.
Key Takeaways:
- Setting up email templates and notification triggers
- Writing and configuring business rules
- Using conditions to automate responses to record changes
8. Client Scripts & UI Policies
You’ll learn to create client-side scripts that run in the browser and control form behavior (such as hiding fields or making them read-only). UI Policies offer a no-code alternative to achieve similar results.
Key Takeaways:
- Writing client scripts (onChange, onLoad, onSubmit)
- Using UI Policies for dynamic form control
- Improving user experience with responsive UI
9. ServiceNow Integration with External Systems
This module introduces the methods to connect ServiceNow with other enterprise systems, such as Active Directory, REST/SOAP APIs, and external databases. Integrations allow data to flow between systems seamlessly.
Key Takeaways:
- Configuring REST and SOAP integrations
- Inbound and outbound API calls
- Using MID Server for secure integrations with on-prem systems
10. Advanced Administration and Reporting
Finally, this module dives into more advanced tasks, including system upgrades, patching, performance tuning, and creating detailed reports and dashboards for data analysis and decision-making.
Key Takeaways:
- Advanced instance administration
- Creating and scheduling reports
- Designing dashboards for KPIs and analytics
Certification Prep Focus:
- CSA Exam Coaching
- CIS Modules (ITSM, HRSD, CSM, ITOM, etc.)
- Mock Tests, Exam Simulations & Doubt-Solving Sessions
1. CSA Exam Coaching (Certified System Administrator)
This module is focused on helping learners prepare for and pass the CSA (Certified System Administrator) certification exam, which is a foundational ServiceNow certification. It ensures you are well-versed with the platform's core features, configurations, and basic administration tasks.
What’s Included:
- Comprehensive training on ServiceNow fundamentals
- Deep dives into navigation, UI policies, tables, forms, lists, and system administration
- Exam preparation strategies tailored to ServiceNow CSA exam structure
- Real-world scenarios and practice exercises
- Guidance on exam registration, structure, and question types
Outcome: You’ll gain the confidence and skills needed to clear the CSA exam on the first attempt.
2. CIS Modules (ITSM, HRSD, CSM, ITOM, etc.)
After CSA, learners can specialize by pursuing Certified Implementation Specialist (CIS) exams. This segment covers multiple ServiceNow domains, each focused on implementing and configuring specific modules:
Key Specializations:
- ITSM (IT Service Management): Learn to implement incident, problem, change, and request management.
- HRSD (Human Resources Service Delivery): Focuses on building digital HR workflows and employee service centers.
- CSM (Customer Service Management): Teaches you how to deliver seamless customer experiences using ServiceNow.
- ITOM (IT Operations Management): Covers discovery, event management, and service mapping for operational efficiency.
What You’ll Learn:
- Module-specific configurations and best practices
- Key implementation strategies
- Data modeling, integrations, and automation tools
- Real-world use cases and project simulations
Outcome: These modules prepare you for CIS-level certifications in your chosen ServiceNow domain.
3. Mock Tests, Exam Simulations & Doubt-Solving Sessions
To ensure certification success, this segment provides exam-focused practice tools and personalized support.
Features:
- Mock Tests: Timed, scenario-based quizzes that simulate actual certification exams.
- Full-Length Simulations: Experience the exact exam format under exam-like conditions to reduce anxiety and boost time management.
- Doubt-Solving Sessions: Live or recorded sessions where expert trainers address all technical and exam-related queries.
Benefits:
- Identify and fix weak areas before the real exam
- Reinforce concepts with expert feedback
- Increase accuracy and speed through repetition and tips
Key Features of Our ServiceNow Exam Coaching in Hyderabad
Hands-on Real-Time Projects
Work on industry-aligned projects such as:
- Incident Management System
- Custom Application Development in ServiceNow
Personalized Exam Support
Our trainers guide you through:
- ServiceNow certification registration
- Exam-specific concepts
- Mock test analysis and feedback
Job Assistance & Interview Prep
We support your post-certification success with:
- Resume building services
- Mock interviews
- Access to job openings from our 200+ hiring partners in Hyderabad, India, and abroad
ServiceNow Certification Exams We Cover
Our coaching prepares you for a wide range of ServiceNow certifications, including:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.)
- Certified Technical Architect (CTA)
1. ServiceNow Certified System Administrator (CSA)
Overview:
The CSA certification is the entry-level and most essential certification for anyone beginning their journey with ServiceNow. It validates your ability to manage and configure the ServiceNow platform effectively.
Key Skills You Learn:
- Basic platform architecture
- User and role administration
- Table, form, and list management
- Workflows and UI policies
- Instance configuration and navigation
Who Should Take It:
- Freshers and professionals new to ServiceNow
- IT administrators, support engineers, and system analysts
Outcome:
This certification opens the door to advanced certifications and is often a prerequisite for most other ServiceNow certifications.
2. Certified Application Developer (CAD)
Overview:
The CAD certification focuses on creating and customizing applications on the ServiceNow platform. It is ideal for professionals looking to design business applications tailored to organizational needs.
Key Skills You Learn:
- Designing and developing ServiceNow applications
- Creating custom tables and relationships
- Implementing UI actions, policies, and scripts
- Using Flow Designer and Automated Test Framework
- App deployment and source control
Who Should Take It:
- Developers with a basic understanding of JavaScript and ServiceNow
- Those who have already completed CSA
Outcome:
Prepares you to build scalable business apps on ServiceNow with strong coding and configuration capabilities.
3. Certified Implementation Specialist (CIS)
(Includes ITSM, ITOM, HRSD, CSM, SecOps, and more)
Overview:
The CIS certifications are domain-specific and meant for professionals who implement and configure various ServiceNow modules. Each certification targets a different business function:
- ITSM (IT Service Management): Incident, Problem, Change, and Request management
- ITOM (IT Operations Management): Discovery, Service Mapping, Event Management
- HRSD (Human Resources Service Delivery): HR case and knowledge management
- CSM (Customer Service Management): Customer-focused workflows and portals
Key Skills You Learn:
- Configuration of module-specific features
- Integrations and automation with Flow Designer
- Data modeling and service delivery practices
- Use cases and client implementations
Who Should Take It:
- System administrators, consultants, and implementers
- Professionals looking to specialize in a specific domain
Outcome:
You become a ServiceNow specialist capable of driving implementations and client projects.
4. Certified Technical Architect (CTA)
Overview:
The CTA is the most advanced and prestigious ServiceNow certification, designed for professionals who architect enterprise-level ServiceNow solutions across multiple domains.
Key Skills You Learn:
- Multi-instance architecture design
- Integration strategies for complex environments
- Security, performance, and scalability best practices
- Governance and platform optimization
- Managing large-scale implementations across global organizations
Who Should Take It:
- Experienced ServiceNow professionals with multiple CIS certifications
- Solution architects, enterprise architects, and senior consultants
1. What is the best ServiceNow certification to start with for beginners in Hyderabad?
The ServiceNow Certified System Administrator (CSA) is the recommended starting point for beginners. It covers core platform features like forms, tables, workflows, and user roles, making it ideal for anyone new to ServiceNow in Hyderabad or elsewhere.
2. Are there any live ServiceNow exam coaching classes available in Hyderabad?
Yes, many institutes like Online IT Guru offer live, instructor-led ServiceNow coaching in Hyderabad. These sessions include hands-on practice, real-time projects, and expert guidance to prepare you for the CSA and CIS exams.
3. Can I prepare for ServiceNow certification exams online from Hyderabad?
Absolutely. You can join online ServiceNow training with exam coaching from Hyderabad, which includes recorded videos, mock tests, and 24x7 doubt clarification sessions.
4. What certifications are included in ServiceNow exam coaching?
Typical ServiceNow exam coaching in Hyderabad includes preparation for:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS (Certified Implementation Specialist – ITSM, HRSD, ITOM)
- CTA (Certified Technical Architect)
5. How long does it take to complete ServiceNow certification training in Hyderabad?
On average, a CSA course takes 4–6 weeks with regular sessions. For advanced certifications like CIS or CAD, you may need an additional 3–4 weeks depending on your learning pace and project exposure.
6. What is the cost of ServiceNow certification exam coaching in Hyderabad?
The cost varies by training provider. Online IT Guru offers ServiceNow coaching from ₹22,000 onwards, which includes access to live sessions, projects, mock exams, and certification support.
7. Do ServiceNow coaching institutes in Hyderabad offer mock tests and practice exams?
Yes, top training institutes provide mock tests, exam simulations, and interview preparation to help you build confidence and clear the ServiceNow exams in one attempt.
8. Is coding required to clear ServiceNow certification exams like CSA or CAD?
For CSA, minimal or no coding is required. However, CAD and CIS exams may require basic JavaScript knowledge and understanding of ServiceNow scripting environments.
9. What are the job prospects after completing ServiceNow exam coaching in Hyderabad?
After certification, you can apply for roles such as:
- ServiceNow Administrator
- ServiceNow Developer
- Implementation Specialist
- Technical Consultant
- These roles are in high demand in Hyderabad’s IT sector.
10. Do training institutes in Hyderabad offer placement support after ServiceNow certification?
Yes, reputed training centers like Online IT Guru provide 100% placement assistance, resume building, and interview support after course completion and certification.