If you're looking to build a strong career in ServiceNow, the most vital factor in your training journey is the quality of faculty. At Online IT Guru, we are proud to offer Hyderabad’s best ServiceNow faculty, bringing you real-time training, certification guidance, and placement support. Our expert trainers not only have industry-recognized certifications but also possess practical experience from top MNCs.
This guide will help you understand why Online IT Guru is the right choice if you're searching for top ServiceNow faculty in Hyderabad, and how our mentors can shape your future in IT Service Management (ITSM), ITOM, and other key ServiceNow modules.
Why Faculty Matters in ServiceNow Training
The effectiveness of any training program depends on how well it's delivered. And in technical domains like ServiceNow—which powers workflow automation, ServiceNow Online Training in Hyderabad IT operations, HR services, and more—the depth of knowledge and teaching ability of the faculty becomes crucial.
At Online IT Guru, we ensure that:
- All instructors are ServiceNow Certified
- Have 8+ years of industry experience
- Are involved in real-time projects
- Possess in-depth knowledge of ITSM, ITOM, CMDB, HRSD, and more
- Follow a hands-on teaching methodology
Our ServiceNow faculty is dedicated to bridging the gap between theoretical concepts and practical implementation.
Meet Our ServiceNow Faculty in Hyderabad
1. Mr. Arvind Kumar – Lead ServiceNow Trainer
- Experience: 10+ years in ServiceNow Development & Admin
- Certifications: ServiceNow Certified System Administrator, ITSM Implementation Specialist
- Specialization: ITSM, Incident/Problem/Change Management, Service Portal
- Teaching Style: Interactive, project-driven learning with live use cases.
2. Ms. Sunitha Reddy – Senior Faculty
- Experience: 8 years with Tier-1 MNCs (Infosys, HCL)
- Certifications: ServiceNow Developer Certified, ServiceNow HRSD Specialist
- Specialization: HRSD, Workflow Automation, Service Catalog
- Strength: Strong at simplifying complex workflows for beginners.
3. Mr. Ramesh D – Guest Faculty for Advanced Modules
- Experience: 12 years, currently working as ServiceNow Consultant
- Certifications: CMDB, ITOM Specialist, IntegrationHub
- Focus Areas: CMDB Design, Event Management, Orchestration
- USP: Provides real-time scenarios and troubleshooting sessions.
All our instructors go through pedagogical training and student feedback evaluations to ensure high-quality delivery and continuous improvement.
Core Benefits of Learning from Online IT Guru’s Faculty
1. Real-Time Project Experience
Our faculty brings real-world examples from ongoing projects. You don’t just learn how to use ServiceNow—you understand why, when, and where to use it.
2. Personalized Mentoring
We maintain small batch sizes so the faculty can interact closely with each student. Weekly one-on-one sessions are available for doubt clarification and career advice.
3. Updated Curriculum
The faculty actively works on ServiceNow implementations. This ensures our course content stays aligned with the latest ServiceNow Tokyo, Utah, and Vancouver releases.
4. Career-Oriented Guidance
Our ServiceNow trainers offer end-to-end career guidance, including:
- Resume building tips
- Certification assistance
- Mock interviews
- Real-time job references from their network
What You Will Learn from Our ServiceNow Faculty in Hyderabad
At Online IT Guru, our instructors cover a comprehensive ServiceNow curriculum, including:
Core Admin & Development Modules
- ServiceNow Introduction & Architecture
- Tables, Forms, and Lists
- Client and Server-Side Scripting
- Business Rules and UI Policies
- ACLs and Security
ITSM Implementation
- Incident, Problem, Change Management
- Service Request & Service Catalog
- SLA and Notifications
Advanced Modules
1. CMDB (Configuration Management Database)
The Configuration Management Database (CMDB) is a centralized repository that stores information about all the IT assets (Configuration Items or CIs) in an organization, including:
- Servers
- Applications
- Network devices
- Services
Each CI includes details like ownership, relationships, status, and dependencies.
CMDB helps organizations:
- Track asset lifecycles
- Analyze service impacts
- Enable change management with minimal risk
- Understand dependencies between infrastructure components
In ServiceNow, CMDB is critical for Incident Management, Problem Management, and Change Management processes.
2. Discovery and MID Server
Discovery is a ServiceNow feature that automatically identifies and maps devices, applications, and services across your network, updating the CMDB with real-time data.
MID Server (Management, Instrumentation, and Discovery Server) is a lightweight Java application installed within an organization's firewall. It enables secure communication between the ServiceNow platform and local systems for:
- Discovery
- Orchestration
- Integrations (e.g., LDAP, SCCM, monitoring tools)
The combination of Discovery and MID Server allows organizations to maintain an accurate, continuously updated CMDB without manual effort.
3. ITOM – Event, Orchestration, and Cloud Management
ITOM (IT Operations Management) is a suite of modules in ServiceNow designed to help IT teams automate, monitor, and optimize infrastructure operations.
Key components include:
- Event Management: Collects and correlates events from monitoring tools (e.g., Nagios, SolarWinds) to identify critical issues proactively.
- Orchestration: Automates repetitive IT tasks such as user creation, password resets, or VM provisioning through scripts and workflows.
- Cloud Management: Enables management of multi-cloud environments (like AWS, Azure, GCP) for tasks like resource provisioning and lifecycle automation.
These tools ensure operational efficiency, faster issue resolution, and cost control in IT environments.
4. Flow Designer and IntegrationHub
- Flow Designer is a no-code/low-code interface that allows users to build automated workflows using drag-and-drop logic. It simplifies process automation for non-developers by:
- Connecting systems
- Defining business logic
- Automating approvals, notifications, task creation, etc.
- IntegrationHub works alongside Flow Designer and provides pre-built connectors (called Spokes) to integrate with external systems like:
- Slack
- Microsoft Teams
- REST APIs
- Email, and more
Together, these tools accelerate workflow automation and reduce reliance on scripting or external development resources.
5. Service Portal Customization
Service Portal in ServiceNow is a modern, user-friendly front-end interface that allows end-users to interact with the platform for:
- Requesting services
- Checking statuses
- Accessing knowledge articles
Customization involves:
- Designing intuitive pages using widgets
- Branding the portal to match corporate identity
- Personalizing experiences for different user roles
A well-customized portal improves user adoption, self-service efficiency, and customer satisfaction.
6. HRSD – Human Resource Service Delivery
HRSD (Human Resource Service Delivery) is a ServiceNow application suite that automates and manages HR processes across the employee lifecycle, such as:
- Onboarding & Offboarding
- Case and Knowledge Management
- Benefits & Payroll queries
- Employee document requests
Key benefits:
- Centralized HR service portal
- Confidential case handling
- Workflow-driven HR tasks
- Integration with HR systems (Workday, SAP, etc.)
HRSD ensures that employees get fast, accurate, and personalized support, which improves HR efficiency and employee satisfaction.
Tools & Certifications
- Preparing for CSA, CAD, and other certifications
- Using ATF (Automated Test Framework)
- Performance Analytics and Reporting
Why Choose Online IT Guru for ServiceNow Training in Hyderabad
Feature
Online IT Guru
Certified Trainers
Yes (CSA, ITSM, ITOM certified)
Real-time Projects
2+ Projects with live support
Interview Guidance
Included
Placement Assistance
100% support with resume sharing
24/7 Doubt Resolution
Yes
Flexible Batches
Weekday/Weekend/Online
Free Demo Class
Available
Certification Support
End-to-end guidance for CSA, CAD
We have successfully trained 5000+ learners and helped them get placed in top IT companies including Accenture, Cognizant, Deloitte, and Infosys.
Placement Support from Our Faculty Team
Our ServiceNow instructors not only teach but also guide you through placement preparation with:
- Resume preparation tailored to ServiceNow roles
- Daily job updates from LinkedIn & internal recruiter network
- Mock interviews and feedback
- Guidance on CSA, CAD certification preparation
Over 80% of our students land jobs within 90 days of course completion.
How to Get Started?
- Register for a free demo class
- Speak with our training coordinator to choose your batch
- Attend sessions with our certified faculty
- Complete real-time projects
- Get certified and placed
You can also opt for self-paced learning with trainer support if you prefer a flexible schedule.
Learn from the Best ServiceNow Faculty in Hyderabad
Choosing the right trainer can be the turning point in your ServiceNow career. With Online IT Guru’s certified ServiceNow faculty in Hyderabad, you're not just learning; you're being mentored by industry experts. Whether you're a fresher, experienced IT professional, or career switcher, our faculty-led training prepares you for real-world success.
Frequently Asked Questions (FAQs)
1. Who are the ServiceNow faculty at Online IT Guru?
Our trainers are certified ServiceNow professionals with 8–12 years of real-time experience in ServiceNow implementation and training.
2. What certifications do the faculty hold?
Our trainers are certified in CSA (Certified System Administrator), CAD (Certified Application Developer), and ITSM Specialist roles.
3. Do the faculty offer one-on-one sessions?
Yes, we offer weekly one-on-one sessions for doubt resolution and career mentoring.
4. Can I choose a faculty member for my batch?
Yes, depending on availability, you can request to join a batch with a specific trainer.
5. Is the training faculty based in Hyderabad?
Yes, most of our core ServiceNow trainers are Hyderabad-based and offer both online and in-person sessions.
6. Do faculty assist in certification preparation?
Absolutely. Each module includes certification-focused questions, mock tests, and live preparation guidance.
7. Can faculty help with resume preparation?
Yes, they help customize your resume with ServiceNow-specific skills and projects.
8. How do I attend a free demo class?
Simply fill the registration form on our website or contact our support team to schedule a demo with the trainer.
9. Are there weekend-only sessions available with faculty?
Yes, we offer dedicated weekend batches for working professionals with the same faculty team.
10. Will faculty provide project assignments?
Yes, the course includes 2 major real-time projects and 20+ assignments evaluated by trainers.