Master ServiceNow with Industry Experts – Classroom & Online Training in Kukatpally, Hyderabad
Looking to build a career in ITSM, ITOM, or ServiceNow Development? Online IT Guru offers top-notch ServiceNow Kukatpally classes designed to equip you with hands-on knowledge, real-time projects, and certification support. Whether you're a fresher or working professional, our classroom and virtual instructor-led training will prepare you for ServiceNow Developer and Admin roles with real-world use cases.
Why Join ServiceNow Training in Kukatpally with an Online IT Guru?
At Online IT Guru, our ServiceNow Online Training in Hyderabad—specifically in Kukatpally—is conducted by certified professionals with rich industry experience. Our curriculum covers top ServiceNow modules like ITSM, ITOM, CMDB, Flow Designer, Service Portal, and more. We adopt a blended learning model that combines instructor-led sessions with hands-on labs and real-time case studies. This approach ensures learners gain both theoretical knowledge and practical expertise. Whether you're a fresher or a working professional, our Kukatpally-based ServiceNow training helps you master the platform and prepare for global certifications with confidence.
Key Highlights:
- 35+ Hours of Instructor-led Training
- 2 Real-time Projects & Use Cases
- 20+ Assignments & Lab Exercises
- Resume Building & Mock Interviews
- Free Self-paced Videos with Lifetime LMS Access
- Weekday & Weekend Batch Options
ServiceNow Kukatpally Classes – Course Overview
Our ServiceNow classroom training in Kukatpally begins with an introduction to cloud computing and ITIL principles before diving into core modules like:
1. ServiceNow Admin Basics
This is the foundation of the ServiceNow training program. It is designed for beginners who want to become proficient in administering the ServiceNow platform. Students will learn:
- Navigating the ServiceNow user interface
- Understanding application scopes, menus, and modules
- Managing users, roles, and groups
- Controlling platform access and permissions
- Configuring basic settings such as forms, tables, and fields
This module prepares learners for roles such as ServiceNow Administrator or Support Specialist.
2. ServiceNow Developer Essentials
As the name implies, this segment focuses on turning learners into ServiceNow Developers by teaching:
- JavaScript fundamentals used within ServiceNow
- Scripting with Business Rules, Script Includes, and Client Scripts
- Creating and modifying custom applications on the ServiceNow platform
- Building custom tables, fields, and forms
This is essential for professionals aiming to create custom solutions and automate business processes within the ServiceNow environment.
3. IT Service Management (ITSM)
ITSM is one of the most widely used applications in the ServiceNow ecosystem. This module covers:
- Overview of ITIL concepts (Incident, Problem, Change, and Request Management)
- Managing SLAs and approvals
- Automating service requests using workflows
- Creating service catalogs
The ITSM section helps students understand how to use ServiceNow to streamline and improve IT services following ITIL best practices.
4. Configuration Management Database (CMDB)
The CMDB is the heart of asset and configuration management in ServiceNow. It stores Configuration Items (CIs) and their relationships. This section teaches:
- Setting up and configuring CMDB
- Importing and managing assets
- Understanding relationships and dependencies between CIs
- Using Discovery and Service Mapping to populate the CMDB
Learning CMDB equips students with the skills to work in roles like ServiceNow Asset Manager or Configuration Analyst.
5. Incident, Problem & Change Management
This triad forms the backbone of any ITSM system. This module teaches how to:
- Handle and resolve user issues through the Incident Management process
- Analyze recurring issues through Problem Management
- Implement infrastructure and software changes using Change Management workflows
Students learn to configure and customize these modules to suit different business needs, helping organizations maintain uptime and performance.
6. UI Policies, Business Rules, and Client Scripts
These tools allow for controlling user interface behavior and enforcing business logic. In this section, learners understand:
- Client-side scripting with Client Scripts and UI Policies
- Server-side scripting with Business Rules and Script Includes
- Automating form behaviors and validations
- Improving the user experience without compromising backend rules
This knowledge is crucial for anyone working on custom workflows or UI enhancements in ServiceNow.
7. Integration with REST/SOAP APIs
ServiceNow offers powerful integration capabilities using web services. In this advanced module, students learn:
- How to consume and expose REST and SOAP APIs
- Connecting ServiceNow to external systems such as CRMs, ERPs, and databases
- Working with Import Sets and Transform Maps
- Automating data exchange and orchestration
Integrations make ServiceNow a centralized IT platform that supports enterprise-wide automation.
8. Performance Analytics & Reporting
No IT system is complete without insights and metrics. This module focuses on how to track performance using built-in reporting tools:
- Creating dashboards, reports, and indicators
- Building Performance Analytics scorecards
- Real-time monitoring of KPIs for IT operations
- Scheduled reports and data visualization
These tools help decision-makers gain actionable insights from ServiceNow data, enhancing efficiency and service delivery.
9. Service Portal Customization
The Service Portal is a modern interface that allows users to interact with ServiceNow through a web-like experience. Students learn to:
- Design and customize Service Portal pages
- Add widgets, menus, and catalog items
- Use HTML, CSS, AngularJS, and ServiceNow widgets
- Create branded, responsive self-service portals
Customizing the Service Portal allows organizations to offer a user-friendly experience for employees and customers.
10. ServiceNow Certification Preparation
The final and crucial step in the journey is preparing for industry-recognized ServiceNow certifications, such as:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS – ITSM (Certified Implementation Specialist)
This segment covers exam patterns, mock tests, practice questions, and tips to clear certification exams. Certification boosts credibility and enhances employability in the global IT market.
Mastering these core modules through a well-structured program like ServiceNow Kukatpally classes by Online IT Guru enables students to become job-ready ServiceNow professionals. Whether you're an aspiring developer, administrator, or ITSM consultant, this training ensures you're equipped with real-time knowledge, hands-on skills, and industry-recognized certifications to accelerate your IT career.
What You’ll Learn in Our Kukatpally ServiceNow Course
1. Real-Time Configuration and Customization of ServiceNow
This module is all about practical exposure. You won't just be learning theory — you’ll be working directly within a ServiceNow development instance. Configuration refers to the adjustments you make using built-in tools (like updating form layouts, table structures, or UI policies), while customization often involves writing scripts or creating custom functionalities.
You will learn to:
- Configure core platform modules like Incident, Change, and Request Management
- Customize forms, fields, and views for better user experience
- Implement form-level security and control UI behaviors
- Set up email notifications and alerts based on business rules
By the end of this section, students are capable of tailoring the ServiceNow instance to meet specific organizational needs, a critical skill in real-world ServiceNow projects.
2. Working with Workflow Editors and Automation Scripts
ServiceNow’s workflow engine is a visual and scriptable tool that automates multi-step processes. This module trains you on:
- Designing and managing Workflows using the Workflow Editor
- Triggering workflows based on user actions or data changes
- Creating Flow Designer flows for modern low-code automation
- Using subflows, decision logic, and script activities
Additionally, you’ll explore automation scripts such as:
- Business Rules (server-side logic)
- Client Scripts (browser-side interactivity)
- UI Actions (buttons and links to trigger logic)
- Scheduled Jobs (timed executions)
With this knowledge, you’ll be able to eliminate manual tasks, increase efficiency, and ensure process standardization within your ServiceNow implementation.
3. Creating Custom Applications and Modules
ServiceNow isn’t just about managing incidents — it’s a full-fledged application development platform (PaaS). You’ll learn how to:
- Build custom applications using App Engine Studio
- Define new tables, forms, and relationships
- Link workflows, business rules, and UI components
- Publish apps to ServiceNow's Application Repository
This module is critical for those aiming to work as Certified Application Developers (CAD). By learning how to create modular and scalable apps, you’ll be equipped to solve unique business challenges using ServiceNow’s powerful capabilities.
4. Managing Roles, Policies, ACLs, and Security Models
Security is foundational in ServiceNow, especially for enterprise environments handling sensitive data. This section covers:
- Role-based access control (RBAC) in ServiceNow
- Creating and assigning user roles and groups
- Defining Access Control Lists (ACLs) for tables, records, and fields
- Implementing data security policies and best practices
Understanding how ServiceNow enforces platform security ensures you can safeguard information, comply with data policies, and build trustworthy applications.
5. Building End-to-End Service Catalogs
Service Catalogs are a key feature of ServiceNow that enable self-service for employees and customers. This hands-on module teaches you to:
- Design and build multi-step Service Catalog items
- Define variables, variable sets, and UI policies
- Link Catalog items to workflows for automation
- Use Request Management to process and fulfill service requests
You’ll also cover Record Producers, Order Guides, and catalog scripting — everything needed to streamline service delivery and reduce support overhead.
This module is especially valuable for professionals aiming to improve IT Service Delivery and employee experience through intuitive self-service portals.
6. ServiceNow Scripting (JavaScript) and Data Imports
JavaScript is the primary scripting language in ServiceNow. This segment is where you’ll develop the ability to write and debug scripts across different areas of the platform:
- Client Scripts (onLoad, onChange, onSubmit)
- Business Rules (before, after, async)
- Script Includes, UI Policies, and Glide API usage
In parallel, you’ll master data import techniques, including:
- Using Import Sets and Transform Maps
- Scheduling data loads and updates
- Managing data integrity and de-duplication
- Integrating with Excel/CSV, FTP, or API-based sources
This module is essential for automating data processing, enabling integrations, and performing bulk data migrations — all common in enterprise-scale ServiceNow projects.
Why This Training Approach Works
The key strength of Online IT Guru’s ServiceNow Kukatpally classes lies in their real-time, project-based learning approach. Rather than only focusing on theoretical instruction, students gain practical experience with each module through hands-on exercises, labs, and real-time case studies.
This method ensures that by the end of the course, learners are not only ready for certifications but are also job-ready with the skills required to implement, maintain, and innovate on the ServiceNow platform in real-world business environments.
ServiceNow Job Roles You Can Apply For
After completing our ServiceNow Kukatpally classes, you’ll be prepared for top job roles including:
- ServiceNow Developer
- ServiceNow Administrator
- ITSM Consultant
- Workflow Developer
- ServiceNow Architect
- Technical Support Engineer
Live Projects & Real-Time Use Cases
Get hands-on experience by working on real-world projects including:
- ITSM Implementation for an E-Commerce Client
- CMDB Integration & Automation for a Financial Firm
- Custom Application Development with Flow Designer
These projects will strengthen your understanding of ServiceNow development and help you face real-time business challenges.
Certification Support & Placement Assistance
At Online IT Guru, we don’t just teach—we help you certify and get placed. Our course is aligned with the official ServiceNow Certified System Administrator (CSA) and Developer exams.
Our Placement Services Include:
- Resume Building & Portfolio Assistance
- Mock Interviews by Real Hiring Managers
- HR & Client Referrals
- 1-on-1 Mentorship and Interview Scheduling
- 200+ Hiring Partners (India & US)
FAQs – ServiceNow Kukatpally Classes
1. What is the duration of the ServiceNow training in Kukatpally?
Our ServiceNow Kukatpally training spans approximately 35+ hours of instructor-led sessions, complemented by real-time projects, assignments, and hands-on lab exercises. You can choose from weekday or weekend batches based on your availability.
2. Do you offer both classroom and online ServiceNow classes in Kukatpally?
Yes, Online IT Guru provides both in-person classroom training in Kukatpally, Hyderabad, and live online instructor-led sessions, ensuring flexibility for students and working professionals alike.
3. Is this ServiceNow Kukatpally course suitable for freshers?
Absolutely. Our curriculum is designed for both beginners and professionals, covering fundamentals to advanced ServiceNow modules like ITSM, CMDB, scripting, and integration. No prior coding experience is necessary.
4. What certifications can I prepare for with this ServiceNow training course in Kukatpally?
This course helps you prepare for multiple ServiceNow certifications including:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS – ITSM (Certified Implementation Specialist)
Mock tests, exam simulations, and practice questions are included for each certification.
5. Do you provide job placement assistance after ServiceNow training in Kukatpally?
Yes, we offer placement support, including resume building, mock interviews, job referrals, and career guidance to help you land roles such as ServiceNow Developer, Admin, or ITSM Consultant.
6. Are real-time projects included in this ServiceNow certification course Kukatpally?
Yes, learners will work on 2 real-time industry projects, covering modules like ITSM, Service Catalog, and Workflows, ensuring hands-on implementation of concepts.
7. What are the prerequisites for joining ServiceNow developer classes near me in Kukatpally?
There are no strict prerequisites. However, basic knowledge of IT services or software concepts can be helpful. We teach all foundational skills, including scripting and configuration from scratch.
8. Why is Online IT Guru considered the best ServiceNow training institute in Kukatpally?
We are known for:
- Certified expert trainers with industry experience
- Hands-on training with real use cases
- Certification support & LMS access for life
- Flexible batches & 24x7 learner support
Our student success and placement rate makes us a top-rated training provider in Kukatpally.
9. Will I get access to recorded videos and materials?
Yes, all enrolled students receive lifetime access to self-paced video content, downloadable materials, assignments, and a cloud-based ServiceNow instance for practice.
10. How do I enroll in the ServiceNow admin online training Kukatpally?
To enroll, you can visit our official website or contact our support team. We offer free demo classes, batch scheduling guidance, and installment-based payment options for your convenience.