If you're looking to build a career in ServiceNow and searching for the best ServiceNow mentor in Hyderabad, you've landed on the right page. At Online IT Guru, we provide personalized mentoring and training programs tailored to equip you with job-ready ServiceNow skills. Our expert-led sessions help learners gain practical knowledge, hands-on experience, and clear industry-recognized certifications.
Whether you’re a fresher, an IT professional switching domains, or someone aiming for better career growth in cloud platforms, our ServiceNow mentoring in Hyderabad offers the guidance and structured learning path you need.
Why Choose a ServiceNow Mentor in Hyderabad?
Hyderabad is India’s growing IT and enterprise tech hub. With more companies implementing ServiceNow for ITSM (IT Service Management), ITOM (IT Operations Management), HRSD (Human Resource Service Delivery), and CSM (Customer Service Management), the demand for certified professionals has surged. However,ServiceNow Online Training in Hyderabad simply enrolling in a generic course is not enough.
You need the right mentor—someone who can:
- Provide individual attention
- Offer insights from real-world project experience
- Prepare you for interviews and certifications
- Help you apply theoretical knowledge to real scenarios
That’s exactly what you get at Online IT Guru.
What Makes Online IT Guru the Top Choice for ServiceNow Mentorship in Hyderabad?
Here are the key reasons why learners prefer us for ServiceNow training and mentorship:
1. Industry-Recognized Mentors
Our mentors are ServiceNow-certified professionals with 10+ years of industry experience across various modules like ITSM, ITOM, CMDB, and scripting. They offer guidance not only on subject matter but also on career planning and project execution.
2. One-on-One Mentorship Support
Unlike typical classroom training, our mentorship program provides personalized guidance. This includes:
- Weekly 1:1 check-ins
- Resume reviews
- Interview prep sessions
- Code reviews and real-time feedback
3. Real-Time Projects
Our ServiceNow mentor will walk you through real-life projects, covering use cases such as:
1. Custom Incident Management System
What It Is:
This is a customized version of ServiceNow’s out-of-the-box Incident Management module. It is used to log, track, and resolve IT incidents (like system failures, login issues, etc.).
What You’ll Learn or Build:
- Design a custom incident form layout and dynamic fields
- Automate assignment rules (e.g., route tickets to specific teams)
- Configure SLAs (Service Level Agreements) for prioritization
- Create email notifications and escalation rules
- Implement business rules, client scripts, and UI policies
- Set up dashboards for incident reporting and KPIs
You’ll know how to build and tailor an ITIL-compliant incident management system for any organization’s unique needs.
2. HR Case Management
What It Is:
HR Case Management in ServiceNow’s HRSD (Human Resource Service Delivery) module helps HR teams handle employee requests (leave, benefits, onboarding, grievances) as structured "cases."
What You’ll Learn or Build:
- Configure HR Case Types and categorize employee requests
- Set up Employee Service Center (ESC) with knowledge articles
- Automate workflows for onboarding, document verification, and exit formalities
- Use assignment rules to route cases to relevant HR reps
- Ensure confidentiality and security of employee data via roles
You’ll learn how to digitize HR operations, reduce manual work, and provide employees with a consumer-grade service experience.
3. Change and Problem Management Workflows
What It Is:
These workflows are part of the ITSM suite. Change Management controls IT changes with approvals and risk assessments, while Problem Management deals with root cause analysis of recurring incidents.
What You’ll Learn or Build:
- Customize change request forms with mandatory risk assessment
- Create CAB (Change Advisory Board) approval flows
- Automate change scheduling and blackout periods
- Design a Problem Record with linked incidents and known errors
- Use Root Cause Analysis (RCA) templates and resolution workflows
- You’ll gain expertise in managing risk-prone IT changes and establishing governance through structured workflows.
4. CMDB Integration Project
What It Is:
CMDB (Configuration Management Database) stores information about IT assets (called Configuration Items or CIs) and their relationships. This project involves integrating external tools with CMDB.
What You’ll Learn or Build:
- Design CMDB class models using the CI Class Manager
- Import CI data using Discovery, Import Sets, or Integration Hub
- Map dependencies and relationships (e.g., server → application → database)
- Ensure data normalization and clean-up
- Create CMDB health dashboards and reports
- You’ll be equipped to manage digital infrastructure using a centralized system of records—critical for ITOM and enterprise visibility.
Each of these projects gives learners practical skills aligned with real job roles, enhancing their confidence and employability in ServiceNow-related positions such as:
- ServiceNow Administrator
- ServiceNow Developer
- ITSM/ITSM Consultant
- HRSD/CSM Specialis
4. Tailored Career Path
Based on your current experience and career goals, our mentor will help you choose the right ServiceNow module (Admin, Developer, ITSM, ITOM, HRSD) and build a learning roadmap accordingly.
5. Certification Support
You will receive full support to prepare for certifications like:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- ITSM Implementation Specialist
We provide access to mock tests, practice assignments, and certification-aligned learning materials.
ServiceNow Mentorship Program Structure
Our structured mentorship program is designed to offer maximum flexibility and outcome-based learning:
Module
Topics Covered
Delivery Mode
Introduction
What is ServiceNow, platform overview, UI & navigation
Live/Recorded
Admin Basics
Tables, Forms, Lists, Dictionary, ACLs, Roles
Live
Developer Focus
Client Scripts, Business Rules, UI Policies, Flow Designer
Live
Real Projects
Build a custom application using ServiceNow Studio
1:1 Mentoring
Certification
Exam pattern, mock tests, feedback sessions
Support Portal
Placement
Resume help, mock interviews, job referrals
Mentor Support
Who Should Enroll in Our ServiceNow Mentor Program?
This program is ideal for:
- Fresh graduates (B.Tech/BCA/MCA) looking to start an IT career
- Working professionals shifting from other IT domains
- Manual testers and support engineers exploring automation
- Mid-career tech professionals aiming for ServiceNow roles
Prerequisites:
- Basic knowledge of databases
- Understanding of ITIL concepts (helpful, not mandatory)
- Willingness to learn scripting (JavaScript)
Key Features of Online IT Guru’s ServiceNow Mentorship
Feature
Description
Lifetime Access
Lifetime access to course recordings and LMS resources
24/7 Support
Doubt resolution via chat, email, and direct mentor support
Real-Time Scenarios
Work on industry-level use cases and scripts
Live & Self-Paced Options
Choose between self-paced learning and mentor-led live classes
Flexible Timings
Morning, evening, and weekend batches available
Global Placement Support
Resume circulation to 200+ partner companies in India & abroad
Placement and Career Assistance
With over 4,800 learners trained and a proven track record in placement support, Online IT Guru ensures you’re job-ready. Our ServiceNow mentor in Hyderabad provides guidance on:
- LinkedIn and Naukri profile optimization
- Job referrals through our client network
- Technical and HR mock interviews
We aim to help you land roles such as:
- ServiceNow Admin
- ServiceNow Developer
- ServiceNow Consultant
- ITSM/ITOM/HRSD Specialist
Don’t find a batch that suits your schedule? Request a custom schedule and we’ll arrange a mentor for you.
Certification Path After Mentorship
We ensure you’re fully prepared for ServiceNow certifications:
- CSA – System Administrator
- CAD – Application Developer
- ITSM Implementation Specialist
- HRSD Implementation Specialist
Our mentorship program aligns with the latest exam blueprints, giving you the edge to clear these exams with confidence.
Why is Hyderabad Ideal for Learning ServiceNow?
- Home to top ServiceNow-using enterprises: Deloitte, Cognizant, Infosys
- Growing demand for cloud-based ITSM tools
- Access to expert mentors with industry exposure
- Rich ecosystem of ServiceNow professionals and hiring partners
If you're serious about building a successful career in ServiceNow, don’t just enroll in another course—get mentored. A good ServiceNow mentor in Hyderabad can accelerate your learning, increase your confidence, and ensure you enter the job market fully prepared.
Join Online IT Guru today and learn from the best minds in the ServiceNow ecosystem.
FAQs – ServiceNow Mentor Hyderabad
1. What is the role of a ServiceNow mentor?
A mentor offers personalized learning, career guidance, and support in mastering ServiceNow concepts, preparing for certifications and job placements.
2. Is this mentorship available online or only in Hyderabad?
Mentorship is available both online and offline. You can attend live sessions from anywhere.
3. Will I get a certification after completing the course?
Yes, you'll receive a course completion certificate from Online IT Guru and guidance for official ServiceNow certifications.
4. How is this different from regular ServiceNow training?
Unlike regular training, mentorship includes 1:1 support, career coaching, real-time feedback, and placement assistance.
5. Do you provide job assistance after training?
Yes, we provide placement support, resume building, and job referrals to over 200+ hiring partners.
6. What if I miss a class?
You get lifetime access to recorded sessions. You can also reschedule or get backup sessions from the mentor.
7. Can I customize my learning based on my project needs?
Yes. Our mentor customizes training content for professionals working on live projects.
8. What is the cost of the ServiceNow mentorship program?
The price depends on the selected batch and mentorship plan. Contact us for discounts and offers.
9. Are there any prerequisites to join this program?
Basic understanding of databases and IT processes is helpful but not mandatory.
10. How do I book a free trial with a ServiceNow mentor?
Fill out the form on our site or contact our support to schedule a free mentorship trial.