ServiceNow Training in Hyderabad - Best Course for IT Professionals

Unlock Your Career with ServiceNow Training in Hyderabad

In today ’ s fast - paced IT world , ServiceNow has emerged as one of the leading platforms for digital workflows and IT service management (ITSM) . As companies across the globe continue to digitize their operations , the demand for ServiceNow - certified professionals is skyrocketing . If you ' re looking to enhance your IT career and become proficient in ServiceNow , our ServiceNow Training in Hyderabad is your gateway to success .

At Online IT Guru , we offer top - tier , hands - on ServiceNow training that equips you with the essential skills to handle everything from ITSM to advanced system administration . Whether you are an IT professional looking to upgrade your skills or someone new to the IT service management field , our ServiceNow online course in Hyderabad is the perfect fit .

Why Choose ServiceNow Training in Hyderabad ?

ServiceNow is a cloud - based platform designed to automate IT service management tasks and streamline workflows . From incident management to performance analytics , ServiceNow offers a robust suite of tools that help organizations operate more efficiently .

In Hyderabad , one of India ’ s top IT hubs , there is a growing need for skilled ServiceNow professionals . By enrolling in our ServiceNow training at Online IT Guru , you will gain industry - relevant expertise that will give you a competitive edge in this rapidly evolving field .

Key Features of Our ServiceNow Training in Hyderabad

1 . Expert Trainers

Our trainers are industry experts with extensive experience in implementing ServiceNow solutions . With real - time project exposure and a deep understanding of the ServiceNow platform , they guide you through every module , ensuring that you develop both theoretical knowledge and practical skills .

2 . Hands - on Learning

Our ServiceNow training includes a blend of theoretical lessons and hands - on learning . You ' ll work on live projects and use the platform to build real - world applications , equipping you with the skills needed to succeed in any ServiceNow-related job role .

3 . Comprehensive Course Curriculum

Our ServiceNow course covers every aspect of the platform , including :

• IT Service Management (ITSM)
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• Incident Management
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• Problem Management
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• Change Management
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• Service Automation
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• Custom Application Development
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1 . IT Service Management (ITSM)

IT Service Management (ITSM) refers to the entire lifecycle of IT services in an organization , focusing on designing , delivering , managing , and improving the way IT is used to meet business needs . It is a strategic approach to designing , delivering , managing , and improving the way IT services are used by organizations . ServiceNow is a widely - used platform for automating and optimizing ITSM processes to improve efficiency , reduce costs , and enhance customer satisfaction .

Some common ITSM processes include :

• Incident Management
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• Problem Management
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• Change Management
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• Request Management

2 . Incident Management

Incident Management is a key ITSM process that focuses on managing and resolving incidents (unplanned disruptions to IT services) quickly and efficiently . The goal of incident management is to restore normal service operation as quickly as possible and minimize the impact on the business .

For example , if an employee ’ s computer crashes or a software application goes down , incident management helps in quickly resolving the issue , whether it ’ s through troubleshooting , support , or providing a workaround .

Key tasks in Incident Management :

• Logging and tracking incidents
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• Prioritizing incidents based on severity
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• Resolving and closing incidents in a timely manner

3 . Problem Management

While Incident Management focuses on solving immediate issues (incidents) , Problem Management focuses on identifying and resolving the underlying causes of recurring incidents . The goal of problem management is to prevent incidents from happening in the future by addressing the root causes .

For example , if several employees report issues with the same software crashing , problem management would involve identifying whether there is a deeper issue with the software and working to fix it permanently .

Key tasks in Problem Management :

• Root cause analysis of incidents
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• Identifying and eliminating repeat incidents
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• Implementing permanent fixes or workarounds

4 . Change Management

Change Management is a critical ITSM process that involves managing changes to IT infrastructure in a controlled and systematic manner . The goal is to ensure that changes (like software updates , new hardware , or system configurations) are implemented with minimal disruption to services .

Without effective change management , organizations risk introducing errors or instability into their systems during updates or changes . Change management ensures that all changes are thoroughly tested , evaluated , and communicated before they are made .

Key tasks in Change Management :

• Requesting , evaluating , and approving changes
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• Coordinating the implementation of changes
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• Ensuring proper documentation and communication of changes

5 . Service Automation

Service Automation involves using technology , particularly cloud - based platforms like ServiceNow , to automate routine and repetitive IT tasks . The goal is to improve efficiency , reduce manual effort , and accelerate service delivery . Automation can apply to a wide range of activities such as ticketing , service requests , incident resolution , and user management .

For instance , when a user submits a service request for a new laptop , automation can streamline the approval process , inventory checks , and delivery without needing manual intervention .

Key benefits of Service Automation :

• Reduced response and resolution times
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• Increased efficiency and productivity
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• Lower risk of human error
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• Enhanced user satisfaction

6 . Custom Application Development

Custom Application Development in the context of ServiceNow refers to the ability to create tailored applications and workflows within the ServiceNow platform to meet an organization ’ s specific business needs . ServiceNow provides a powerful development environment where users can create custom forms , business rules , and integrations that enhance the platform’s core functionalities .

For example , if a company needs a specialized approval process for vendor contracts , a custom application can be built within ServiceNow to automate that process , ensuring that it is aligned with the company ’ s internal policies .

Key tasks in Custom Application Development :

• Designing and developing applications
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• Configuring workflows and user interfaces
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• Integrating custom applications with other systems
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• Managing the application lifecycle
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You ' ll also learn how to integrate ServiceNow with other tools , enhance your problem - solving skills , and prepare for the ServiceNow certification exam .

4 . Flexible Learning Options

At Online IT Guru, we understand that learning must fit around your schedule . That ’ s why we offer flexible training options , including online and offline classes . Whether you prefer attending live sessions or studying at your own pace , we have a solution for you .

5 . Job Assistance

Our commitment to your career goes beyond training . We offer comprehensive job assistance , helping you transition smoothly from learning to employment . From resume building to job interviews , we ensure you ' re fully prepared to land your ideal job .

ServiceNow Course Syllabus - What You Will Learn

Our ServiceNow training in Hyderabad is designed to provide you with the most up - to - date knowledge and skills in the ServiceNow ecosystem . Below is an overview of the course content :

Module 1 : Introduction to ServiceNow

• Overview of ServiceNow platform
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• Key features and benefits
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• Navigating the ServiceNow interface
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1 . Overview of the ServiceNow Platform

ServiceNow is a cloud - based platform designed to automate and manage IT service management (ITSM) processes . It enables organizations to deliver services and solutions across IT , HR , security , and customer service in a more efficient , standardized , and scalable way . ServiceNow helps organizations streamline workflows , automate processes , and integrate disparate systems to improve overall operational efficiency .

Key functionalities of ServiceNow include :

• IT service management (incident , problem , change , and request management)
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• Custom application development
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• Integration with third - party applications and systems
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• Service automation through workflows
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• Reporting and analytics tools for data - driven decision - making
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The platform is known for its flexibility , providing tools to manage various business functions across an organization while ensuring processes are aligned with industry standards like ITIL (IT Infrastructure Library) .

2 . Key Features and Benefits

The ServiceNow platform offers a rich set of features that benefit organizations by automating tasks , improving visibility , and ensuring better collaboration among teams . Here are some key features and benefits :

Key Features :

• Service Management : Automates IT service management processes such as incident , problem , change , and request management .
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• Cloud - Based Platform : Being cloud - native , ServiceNow offers high availability , scalability , and accessibility from anywhere .
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• Custom Application Development : Users can build custom applications within the platform to meet specific business needs .
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• Integration Capabilities : ServiceNow can integrate with a wide range of third-party applications and systems (CRM , ERP , etc .) , allowing for seamless data flow and cross - functional automation .
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• Self - Service Portal : End - users can request services , report incidents , and track progress via a user - friendly interface .
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• Reporting & Analytics : Built - in reporting tools and dashboards provide real - time insights into service performance and operational efficiency .
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Benefits :

• Improved Efficiency : Automation of routine tasks reduces manual effort , streamlines workflows , and speeds up processes .
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• Reduced Costs : By optimizing service delivery and reducing operational overhead , ServiceNow helps organizations cut costs .
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• Enhanced Collaboration : The platform integrates various departments (IT , HR , customer service , etc .) into one unified system , improving communication and collaboration .
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• Scalability : As an enterprise - grade platform , ServiceNow is designed to scale to meet the needs of organizations of all sizes , from small businesses to large enterprises .
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• Real - Time Data & Insights : Built - in analytics and reporting tools allow decision - makers to access real - time insights , helping them make informed , data - driven decisions .

3 . Navigating the ServiceNow Interface

Navigating the ServiceNow interface is crucial for users to fully utilize the platform ' s capabilities . The user interface is designed to be intuitive and easy to navigate , with several key components :

Main Elements of the ServiceNow Interface : 

• Application Navigator : Located on the left side of the screen , the Application Navigator allows users to access different applications and modules within ServiceNow . You can search for records or navigate through various sections like Incident Management , Change Management , and more .
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• Banner Frame : The top part of the interface provides access to common tools and functions , such as notifications , user profile , and global search . It also includes system alerts and messages .
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• Content Frame : The main area of the interface displays the details of the selected records , forms , or modules . This is where users interact with specific data , perform tasks , and view reports .
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• Forms & Lists : ServiceNow uses forms to capture and display data , and lists to display records in a tabular format . Forms are typically used for creating or updating records (like incidents or requests) , while lists display groups of records (like open incidents or active users) .
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• Dashboard & Reports : ServiceNow allows users to create custom dashboards that display key metrics and data in real - time . Dashboards help track performance and service delivery .
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• Service Portal : A user - friendly , customizable interface designed for self - service users to log incidents , request services , or view knowledge articles . The Service Portal allows organizations to deliver a branded and easy - to - navigate experience to their employees or customers .
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Best Practices for Navigating :

• Use the search functionality to quickly find records , modules , or applications .
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• Leverage the favorites feature to bookmark frequently used items for faster access .
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• Utilize list filters to sort and narrow down records based on specific criteria , like priority or status .
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• Stay organized by categorizing modules and applications according to business needs .

Module 2 : ITSM Basics

• Incident Management
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• Problem Management
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• Change Management
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• Request Management
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Incident Management

Incident Management is the process of managing unplanned disruptions or incidents that affect IT services . The goal is to restore normal service operations as quickly as possible while minimizing the impact on business operations .

Key aspects of Incident Management :

• Incident Identification : The first step is to identify an incident . This can happen through monitoring tools , self - service portals, or reports from end - users .
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• Logging and Categorization : Once identified , the incident is logged in the system , and relevant information such as priority , type , and severity is captured .
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• Investigation and Diagnosis : IT support teams investigate the incident to determine its cause and identify an appropriate resolution .
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• Resolution and Recovery : The support team works on resolving the issue , often involving temporary fixes (workarounds) or permanent solutions .
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• Closure : After resolution , the incident is closed , and a follow - up is conducted to ensure that the service is fully restored and there are no further issues .
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Benefits of Incident Management :

• Reduces downtime and ensures that services are restored as quickly as possible .
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• Improves customer satisfaction by minimizing disruptions to business operations .
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• Helps maintain business continuity and productivity by ensuring incidents are handled efficiently .

2 . Problem Management

Problem Management focuses on identifying and managing the root causes of recurring incidents . It goes beyond resolving individual incidents to addressing the underlying problems that cause them .

Key aspects of Problem Management :

• Problem Identification : Problems are often identified through trends in recurring incidents . For example , if a specific issue keeps occurring , it could be a sign of a deeper problem .
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• Root Cause Analysis (RCA) : In this stage , teams perform a thorough analysis to find the root cause of the problem . Techniques like the " 5 Whys " or Fishbone diagram can be used to explore the underlying issue .
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• Workarounds and Known Errors : Until the root cause is fixed , workarounds or temporary solutions may be implemented to reduce the impact of the problem . The problem is logged as a " Known Error " in the knowledge base .
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• Problem Resolution : After identifying the root cause , a solution is developed ,  tested , and implemented to permanently eliminate the problem .
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• Proactive Problem Management : Teams can also proactively identify potential problems before they cause incidents , improving service reliability .
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Benefits of Problem Management :

• Reduces the number and frequency of incidents by addressing the root causes .
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• Improves system stability and performance .
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• Helps prevent future service disruptions , leading to better customer satisfaction .

3 . Change Management

Change Management is the process of handling changes to IT services or infrastructure in a structured and controlled way . The aim is to ensure that changes are made with minimal risk and disruption to the organization .

Key aspects of Change Management :

• Change Request : Changes to the system are initiated through a formal Change Request (CR) or Request for Change (RFC) . This document outlines the proposed changes , the reason for the change , and the expected impact .
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• Assessment and Planning : The Change Advisory Board (CAB) or change management team reviews the RFC to assess its impact on the service , infrastructure , and users . The team also plans how to implement the change with minimal disruption .
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• Approval and Scheduling : If the change is approved, a time and date are scheduled for the implementation . Some changes are deemed urgent and may be expedited .
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• Implementation: The change is implemented according to the plan . This could include updates to systems , hardware , software , or processes .
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• Review and Closure : Once the change is implemented, it is reviewed to ensure that it achieved the desired results . If successful , the change is closed . If problems arise , corrective actions are taken .
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Benefits of Change Management :

• Reduces the risk associated with changes by ensuring that they are properly assessed and planned .
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• Ensures that changes are implemented efficiently and with minimal impact on the business .
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• Enhances communication and collaboration among teams involved in implementing changes .

4 . Request Management

Request Management involves handling service requests from users .  These are typically standard , low - risk requests that follow a predefined process , like requesting a password reset , new hardware , or software installation .

Key aspects of Request Management :

• Request Identification : Users submit service requests through a self - service portal , email , or helpdesk . These could include things like access to applications , requests for new equipment , or changes to user permissions .
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• Request Logging and Categorization : Once a request is received , it is logged and categorized based on type (e . g . , hardware request , software request) .
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• Request Fulfillment : The request is processed according to the organization ’ s standard operating procedures . If necessary , resources are allocated , and the request is fulfilled in a timely manner .
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• Communication and Feedback : Users are kept informed of the status of their request , and once completed , they may be asked for feedback or to confirm that their request was fulfilled satisfactorily .
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• Request Closure : After fulfilling the request , it is closed in the system .
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Benefits of Request Management 

• Provides users with a clear , standardized process for submitting and tracking service requests .
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• Helps improve user satisfaction by ensuring requests are handled efficiently .
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• Reduces the burden on IT support teams by automating and standardizing the handling of common service requests .

Module 3 : Advanced Administration

• Managing Users and Groups
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• Configuring Security
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• Workflow and Notifications
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Managing Users and Groups

In ServiceNow , Users represent individuals who use the system , while Groups are collections of users with similar roles or responsibilities . Efficiently managing users and groups ensures that the right people have access to the right data and functionalities within the platform .

Key aspects include :

• User Creation and Management : Admins can create , update , or deactivate user profiles . Each user can be assigned roles that define their permissions .
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• Group Management : Groups can be created based on departments , job roles , or project teams . Permissions or tasks can be assigned to a group rather than individual users , improving efficiency .
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• Role Assignment : Roles are linked to users or groups to control access to applications , modules , and data within ServiceNow .
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• Delegation and Impersonation : ServiceNow allows admins or privileged users to impersonate others (with permission) for troubleshooting or testing access levels .
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Benefits :

• Streamlines access control .
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• Enhances security by ensuring least - privilege access .
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• Simplifies user provisioning and task delegation .

2 . Configuring Security

Security in ServiceNow revolves around controlling access to data , applications , and features within the platform . This is done through a combination of roles , access controls , and policies .

Key elements of security configuration :

• Access Control Rules (ACLs) : Define what data users can see or modify . ACLs are applied at the table , field , and record levels .
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• Roles and Permissions : Control what users can do within the platform (e . g . , read , write , delete) .
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• Data Security : Includes encryption , secure connections (HTTPS) , and field - level security to protect sensitive information .
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• Authentication : Supports single sign - on (SSO) , multi - factor authentication (MFA) , and integration with directory services like LDAP .
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Benefits :

• Protects sensitive data from unauthorized access .
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• Ensures compliance with organizational and regulatory standards .
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• Builds trust in the platform ' s integrity and reliability .

3 . Workflow and Notifications

Workflows in ServiceNow automate multi - step processes , while notifications keep users informed about events or changes in the system .

Workflow Management :

• Graphical Workflow Editor : Allows you to design workflows visually by dragging and connecting activities .
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• Automated Actions : Tasks like approvals , escalations , and service provisioning can be automated based on predefined triggers and conditions .
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• Flow Designer : A low - code tool to create flows using natural language and reusable actions , useful for business logic without deep scripting knowledge .
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Notification Management :

• Email Notifications  : Triggered by changes in records , status updates , approvals , or task assignments .
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• SMS and Push Notifications : ServiceNow supports multiple channels for real - time alerts .
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• Subscription - Based Alerts : Users can subscribe to receive notifications for specific updates .
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Benefits :

• Reduces manual intervention and speeds up task execution .
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• Keeps stakeholders informed and improves accountability .
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• Enhances user experience with timely alerts and confirmations .

Module 4 : Customization and Development

• Creating custom applications
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• Working with ServiceNow scripting (Business Rules , UI Policies)
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• Customizing forms and reports
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Creating Custom Applications

ServiceNow allows organizations to build custom applications tailored to their unique business processes , using its low - code / no - code App Engine .

Key aspects :

• Application Scope : Each custom application resides in its own scope to ensure modularity and data security .
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• App Creator & Studio : Drag - and - drop interfaces like ServiceNow Studio and App Engine Studio help developers and even business users create apps without deep coding .
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• Tables , Forms , and Modules : You can define your own data structure (tables) , user interfaces (forms) , and navigation items (modules) .
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• Automation & Workflows : Integrate business logic and workflows into apps to automate tasks and approvals .
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Benefits :

• Accelerates digital transformation .
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• Replaces outdated tools like spreadsheets or legacy apps .
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• Tailors ServiceNow to specific departmental needs (HR , Finance , Legal , etc . ) .
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2 . Working with ServiceNow Scripting (Business Rules , UI Policies)

While much of ServiceNow is configurable without code, scripting enables deeper customization and control.

Key scripting tools:

• Business Rules : Server - side scripts that run when records are inserted , updated , or queried . Commonly used for enforcing business logic or data validation .
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• Client Scripts : Run in the use r ' s browser to manage form behavior (e . g . , hide / show fields , perform validations) .
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• UI Policies : Rule - based approach to dynamically control field visibility , read - only status , or requirement settings — no scripting required .
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• Script Includes & Glide APIs : Used for reusable code and database operations across the platform .
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Benefits :

• Offers flexibility beyond built - in configurations .
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• Ensures consistent business rules enforcement .
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• Improves user experience through dynamic interfaces .

3 . Customizing Forms and Reports

ServiceNow provides powerful tools to customize forms (data entry views) and reports (data insights) to fit organizational needs .

Form Customization :

• Add / remove fields .
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• Adjust layout via sections and tabs .
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• Implement dependent fields and dynamic behaviors using scripts or UI policies .
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Report Customization :

• Create various report types (bar , pie , list , pivot , etc .) .
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• Use filters to target specific data .
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• Embed reports into dashboards and portals .
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• Schedule and automate report delivery via email .
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Benefits :

• Makes data entry more intuitive and efficient .
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• Provides actionable insights through tailored reporting .
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• Enhances decision - making with real - time analytics .

Module 5 : ServiceNow Integrations

• Integrating ServiceNow with other IT systems
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• APIs and web services
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• Data import / export techniques
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Integrating ServiceNow with Other IT Systems

ServiceNow is designed to be interoperable , making it easy to integrate with other enterprise IT systems like ERP , CRM , HRMS , monitoring tools , and more .

Key Integration Examples :

• Email integrations for incident or request updates .
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• Active Directory / LDAP for user authentication and access management .
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• CMDB integrations with discovery tools like SCCM or SolarWinds .
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• ITSM integration with tools like Jira , BMC , or Salesforce .
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Benefits:

• Ensures seamless data exchange across platforms .
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• Reduces silos between departments .
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• Enhances visibility into IT operations and service delivery .

2 . APIs and Web Services

ServiceNow provides powerful tools like REST and SOAP APIs that allow external systems to programmatically interact with the platform .

Key Features :

• REST API Explorer : Built - in interface to test and build API calls .
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• Inbound / Outbound REST & SOAP APIs : Send or receive data between ServiceNow and third - party platforms .
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• OAuth 2 . 0 & Basic Authentication : Supports secure API integrations.
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Use Cases :

• Automate ticket creation from third - party monitoring tools .
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• Update asset information from external inventory systems .
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• Sync HR data from Workday or SAP .
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3 . Data Import / Export Techniques

ServiceNow supports robust data import and export functionalities to handle large volumes of information seamlessly .

Import Options :

• Data Import Wizard : A guided tool for uploading Excel or CSV files .
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• Transform Maps & Load Data : Define how external data maps to ServiceNow tables .
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• IntegrationHub & MID Servers : For automated data synchronization .
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Export Options :

• Export data in formats like CSV , PDF , XML , or JSON .
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• Schedule automated exports for reporting or auditing .
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• Integrate with external BI tools for deeper analytics .
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Benefits :

• Speeds up system setup or migration .
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• Keeps data consistent across platforms .
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• Enables historical data tracking and audits .
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Summary

Mastering ServiceNow integrations , APIs , and data handling techniques allows organizations to :

• Connect systems and eliminate data silos .
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• Automate workflows across platforms .
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• Maintain accurate , real - time data across their IT ecosystem .

Module 6 : Preparing for ServiceNow Certification

• Exam preparation tips
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• Real - time exam scenarios
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• Practice tests and mock exams

Who Should Enroll in ServiceNow Training ?

Our ServiceNow training in Hyderabad is ideal for :

• IT Professionals seeking to upskill
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• ServiceNow Developers looking to enhance their skills
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• System Administrators who want to manage and customize ServiceNow solutions
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• Business Analysts who wish to work with ServiceNow ’ s powerful features
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• Aspiring ITSM Experts aiming to build a career in IT service management
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Even if you have no prior experience with ServiceNow , our training will take you from a beginner to a certified professional , ready to tackle complex IT service management tasks .

Why ServiceNow Training is Important for Your Career

With the growing need for digital transformation in enterprises worldwide , ServiceNow has become an essential tool for organizations looking to optimize their service management and automate workflows . Here ' s why ServiceNow training is crucial for your career :

1. In - Demand Skill : ServiceNow is used by companies in various sectors , including healthcare , finance , and government . The demand for professionals who can implement , manage , and customize ServiceNow solutions is increasing rapidly .
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3. Competitive Edge : By obtaining a ServiceNow certification , you stand out in the job market . Certified professionals are highly sought after , and many employers prioritize candidates with ServiceNow expertise .
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5. Versatile Career Opportunities :  With ServiceNow , you can pursue a variety of roles , including :
6.  

• ServiceNow Developer
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• ServiceNow Administrator
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• Business Analyst
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• Solution Architect
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• Project Manager
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Enroll Today and Jumpstart Your Career with ServiceNow

Join Online IT Guru for the best ServiceNow training in Hyderabad and become part of the rapidly growing pool of ServiceNow professionals . With our expert instructors , flexible learning options , and career - focused approach , you are set for success .

FAQs  :

1. What is ServiceNow integration and why is it important ?

ServiceNow integration connects the platform with other IT systems , enabling real - time data sharing , automation , and efficient service management across enterprise tools .

2. Which systems can ServiceNow integrate with ?

ServiceNow integrates with platforms like Salesforce , Azure , Jira , Workday , SAP , AWS , Active Directory , and monitoring tools like Nagios or SolarWinds .

3. What are APIs in ServiceNow used for ?

ServiceNow APIs (REST  &  SOAP) are used to communicate with external systems , automate workflows , and manage records programmatically .

4. How does IntegrationHub work in ServiceNow ?

IntegrationHub is a low - code feature in ServiceNow that simplifies creating and managing integrations with pre - built connectors ( spokes ) and flow designers .

5. What are MID Servers in ServiceNow integration ?

MID Servers act as secure communication bridges between ServiceNow and on - premises infrastructure like databases , directories , or custom applications .

6. Can ServiceNow connect to external databases ?

Yes , ServiceNow supports JDBC - based connections via MID Servers to query and update external databases securely .

7. How do you import data into ServiceNow from external sources ?

Data can be imported into ServiceNow using Import Sets , Transform Maps , Excel / CSV uploads , and through REST API endpoints .

8. What tools are available for data export from ServiceNow ?

ServiceNow allows data export in CSV , XML , JSON formats , and through direct API integrations with BI tools like Tableau or Power BI .

9. Do I need coding skills to integrate ServiceNow with other tools ?

Basic integrations can be done using IntegrationHub without coding , but custom integrations using APIs may require JavaScript or scripting knowledge .

10. What is the difference between REST and SOAP in ServiceNow APIs ?

REST APIs are lightweight and commonly used in modern integrations , while SOAP APIs are XML - based and used for legacy system integrations .

11. How secure is ServiceNow when integrating with third - party systems ?

ServiceNow uses secure protocols like OAuth 2 . 0 , SSL encryption , Basic Auth , and IP whitelisting to ensure data privacy and access control during integrations .

12. Can I automate workflows across systems using ServiceNow ?

Yes , with Flow Designer and IntegrationHub , you can create automated workflows that span across ServiceNow and other integrated platforms .