In today's fast-evolving IT landscape, organizations strive to deliver seamless IT services aligned with business goals. The synergy of ServiceNow with ITIL empowers enterprises to automate and optimize their IT service management (ITSM) processes effectively. At Online IT Guru, we offer a comprehensive training program designed to equip you with expert knowledge of ServiceNow integrated with ITIL best practices, enabling you to become a sought-after ITSM professional.
What is ServiceNow and ITIL?
ServiceNow is a leading cloud-based platform that provides enterprise IT service management solutions. It enables organizations to automate workflows, streamline processes, and manage services efficiently on a single unified platform.
ITIL (Information Technology Infrastructure Library) is a globally recognized set of best practices for IT service management. It offers a framework for aligning IT services with business needs, ensuring improved service delivery, governance, and continual service improvement.
When combined, ServiceNow and ITIL provide a powerful toolkit for managing IT services, automating incident and problem management, ServiceNow Online Training in Hyderabad change management, service catalog, and more.
Why Learn ServiceNow with ITIL?
- High Industry Demand: Organizations globally require ITSM professionals skilled in ServiceNow and ITIL to improve service delivery.
- Streamlined IT Processes: Understanding how to implement ITIL processes using ServiceNow helps reduce service downtime and improves user satisfaction.
- Career Growth: Certified professionals can access lucrative roles such as ServiceNow Administrator, ITSM Consultant, ITIL Process Owner, and more.
- Automation Expertise: Gain skills to automate routine ITSM tasks leveraging ServiceNow’s powerful workflow engine.
- Certification Readiness: Our course aligns with ITIL framework and ServiceNow certifications, preparing you thoroughly for industry-recognized exams.
What You Will Learn in ServiceNow with ITIL Training
Our curriculum covers everything from foundational concepts to advanced implementation techniques, including:
1. Introduction to ServiceNow and ITIL
- Overview of ServiceNow platform
- ITIL framework fundamentals
- Importance of ITIL in ServiceNow ITSM
2. ITIL Service Lifecycle and Processes in ServiceNow
- Service Strategy and Service Design concepts
- Incident, Problem, and Change Management workflows
- Service Catalog and Request Fulfillment
- Knowledge Management and Service Level Management
3. ServiceNow Configuration and Customization for ITIL
- Creating and managing incidents, problems, and changes
- Configuring Service Catalog items and workflows
- Using ServiceNow CMDB aligned with ITIL configuration management
- Automation through ServiceNow Orchestration
4. Integration of ITIL Processes within ServiceNow
- Mapping ITIL processes on ServiceNow platform
- Best practices for ITIL implementation using ServiceNow
- Reporting and dashboards for ITIL metrics in ServiceNow
5. Hands-On Projects and Real-World Case Studies
- Live project on Incident and Change Management automation
- Problem Management lifecycle implementation
- Designing a Service Catalog for IT request management
Key Features of Online IT Guru’s ServiceNow with ITIL Training
- Expert-Led Live Training: Learn from certified trainers with real industry experience.
- Hands-On Labs: Practical exercises on real-time ServiceNow ITIL scenarios.
- Comprehensive Curriculum: Covers all core ITIL processes and their ServiceNow automation.
- Lifetime Access: Revisit course material anytime with lifetime LMS access.
- Certification Guidance: Prepare confidently for ServiceNow and ITIL certifications.
- 24/7 Support: Round-the-clock help to resolve your queries.
- Job Assistance: Resume support and placement help with our global corporate network.
Who Should Enroll in This Course?
1. IT Professionals Aiming to Master ITSM Using ServiceNow with ITIL Practices
These are individuals already working in IT who want to deepen their knowledge and skills in IT Service Management (ITSM). They understand the basics of IT operations and want to learn how to effectively use ServiceNow — a powerful ITSM platform — combined with ITIL’s best practices to automate, manage, and improve IT service delivery in their organizations. This group benefits by becoming experts in aligning IT services with business needs through industry-standard processes.
2. ServiceNow Administrators and Developers Looking to Enhance Their ITIL Process Knowledge
ServiceNow administrators and developers typically focus on configuring, customizing, and managing the ServiceNow platform. This group wants to expand their expertise by learning the ITIL framework so they can better implement ITIL-aligned workflows, automate ITSM processes, and provide solutions that fit ITIL’s best practice guidelines. By gaining ITIL knowledge, they can improve their ability to deliver efficient and compliant IT service solutions using ServiceNow.
3. ITIL Certified Professionals Wanting to Understand ServiceNow Automation
These are professionals who already hold ITIL certifications and understand ITIL processes well, but want to learn how to leverage ServiceNow to automate and streamline those ITIL processes. They aim to bridge the gap between theoretical ITIL knowledge and practical application using the ServiceNow platform, enabling them to implement more efficient IT service management workflows and improve operational efficiency.
4. Freshers and Graduates Aspiring for a Career in IT Service Management
This group includes individuals new to the IT field, such as recent graduates or career switchers, who want to build a strong foundation in ITSM. They are interested in learning both the ITIL framework and how it integrates with ServiceNow to kickstart their career. The course helps them gain practical skills and certifications that increase their employability in IT service management roles.
5. Business Analysts and Project Managers Working with ITIL Frameworks
Business analysts and project managers involved in IT projects often need to understand ITIL processes to ensure successful service management implementations. By learning how ITIL aligns with ServiceNow, they can better plan, monitor, and manage ITSM projects. This knowledge helps them communicate effectively with technical teams, ensure compliance with best practices, and drive process improvements in IT services.
Prerequisites for ServiceNow with ITIL Training
- Basic understanding of IT concepts and databases is helpful but not mandatory.
- Familiarity with IT service management terminology is beneficial.
- No prior ServiceNow experience required; beginner-friendly introduction provided.
Benefits of Learning ServiceNow with ITIL at Online IT Guru
- Achieve in-depth knowledge of integrating ITIL framework with ServiceNow platform.
- Enhance your ability to automate and streamline ITSM processes efficiently.
- Boost your career with certifications and practical skills valued by employers worldwide.
- Gain confidence through live projects and case studies modeled on real enterprise scenarios.
- Enjoy flexible learning modes—self-paced or live online classes.
ServiceNow with ITIL Course Syllabus (Detailed)
Module
Topics Covered
Introduction to ServiceNow & ITIL
Platform overview, ITIL foundation concepts
Service Strategy & Service Design
Business case, service portfolio, SLA, OLAs
Incident Management
Incident lifecycle, categorization, prioritization
Problem Management
Root cause analysis, problem lifecycle
Change Management
Change workflows, CAB, emergency changes
Service Catalog Management
Catalog design, request fulfillment workflows
Configuration Management
CMDB concepts, asset management
Knowledge Management
Article creation, lifecycle, knowledge base structure
Reporting & Dashboards
Metrics, KPIs, dashboards for ITIL processes
Automation & Orchestration
Workflows, scripting, integration
Real-Time Project Work
Implementation of ITIL processes in ServiceNow
How to Enroll
Joining the ServiceNow with ITIL training at Online IT Guru is easy. Visit our course page, fill out the registration form, or contact our support team to get started. Choose from flexible batch timings that suit your schedule and begin your journey to becoming an ITSM expert.
Combining ServiceNow with ITIL skills is a strategic career move in the IT service management domain. With our expertly designed training program, you gain the knowledge, practical skills, and certification readiness to excel in ITSM roles worldwide. Enroll today with Online IT Guru to unlock your potential and take the next step toward a rewarding IT career.
Frequently Asked Questions (FAQs)
1. What is the relationship between ServiceNow and ITIL?
ServiceNow is a platform that automates IT service management processes, while ITIL provides the best practice framework. ServiceNow uses ITIL principles to design workflows that improve IT service delivery.
2. Can I take this course without prior IT or ServiceNow experience?
Yes. The course starts with fundamental concepts and gradually advances, making it suitable for beginners.
3. Will this training help me get ITIL and ServiceNow certifications?
Absolutely. The course curriculum is designed to align with the latest certification exams and includes exam preparation guidance.
4. What kind of projects are included in the training?
You will work on real-world projects like automating incident, problem, and change management processes using ServiceNow aligned with ITIL.
5. How is the training delivered?
Training is offered through live online sessions and self-paced video tutorials, with 24/7 support.
6. Does the course provide job placement assistance?
Yes, Online IT Guru provides job support and helps share your resume with over 200 companies globally.
7. How long is the course duration?
The training consists of approximately 35 hours of video content, plus assignments and projects.
8. Can I access course materials after completion?
Yes, you get lifetime access to all learning materials and updates.
9. Is there any discount available for the course?
Discounts are available for group enrollments, referrals, and early registrations.
10. What support is available if I face difficulties during the course?
We offer 24x7 online support to resolve your queries through chat, email, or call.