Boost Your IT Career with the Best ServiceNow Admin Course in Hyderabad
Looking to launch a promising career in IT Service Management (ITSM)? Enroll in the ServiceNow Admin Course in Hyderabad offered by Online IT Guru, a leading training provider with years of expertise in IT education and job placement support.
This course is designed for both beginners and professionals aiming to become ServiceNow Certified System Administrators and acquire in-demand skills like Incident Management, Change Management, Configuration Management Database (CMDB), and more.
Why Choose Online IT Guru for ServiceNow Admin Training?
Online IT Guru’s ServiceNow Admin Training in Hyderabad stands out for its:
- Real-time industry projects
- Hands-on training from certified experts
- Flexible schedules (Weekday & Weekend batches)
- 100% job assistance and placement support
- Access to LMS and learning resources
Whether you’re a fresh graduate or an IT professional, this training helps you gain deep knowledge of the ServiceNow platform, including platform navigation, users and roles, tables and forms, and core modules.
What is ServiceNow Administration?
ServiceNow Administration refers to managing and configuring the ServiceNow platform for enterprise IT services. Admins ensure the system runs smoothly, is tailored to business needs, and supports users efficiently.
Key admin tasks include:
- Managing users, roles, and access controls
- Customizing forms, lists, and applications
- Handling ServiceNow workflows and business rules
- Automating processes using scripts and policies
- Maintaining the CMDB and service catalog
Who Should Take This ServiceNow Admin Course?
This course is ideal for:
- IT professionals seeking a career shift into ServiceNow
- Freshers looking to enter the ITSM domain
- Helpdesk engineers and support analysts
- Anyone preparing for the ServiceNow CSA (Certified System Administrator) exam
Course Highlights – What You Will Learn
Our ServiceNow Admin course curriculum is updated to align with real-world business needs and ServiceNow best practices. Below is a snapshot of key modules:
Introduction to ServiceNow
- ServiceNow architecture and navigation
- Platform-as-a-Service (PaaS) concept
ServiceNow Architecture and Navigation
ServiceNow architecture refers to the underlying design and components of the ServiceNow platform that enable seamless IT service management and automation. It is built on a multi-instance architecture, where each customer gets a dedicated and secure instance of the platform.
- Key Components:
- User Interface (UI): The front-end interface where users interact with the platform, including dashboards, forms, lists, and service catalogs.
- Application Layer: Where business logic, workflows, and automation rules are created using scripts and configurations.
- Database Layer: A relational database that stores all configuration data, incidents, requests, and workflows.
- Integration Layer: Connects ServiceNow to external systems via APIs, web services, and data imports.
Navigation in ServiceNow is designed to be intuitive and user-friendly, helping users access various modules like Incident Management, Change Management, and Configuration Management Database (CMDB) efficiently. The navigation pane, application navigator, and breadcrumbs assist users in moving through the platform quickly.
Platform-as-a-Service (PaaS) Concept
Platform-as-a-Service (PaaS) is a cloud computing model where a third-party provider delivers hardware and software tools (usually needed for application development) over the internet.
- In the context of ServiceNow:
- ServiceNow operates as a PaaS, allowing organizations to develop, customize, and deploy business applications without worrying about managing the underlying infrastructure.
- It offers ready-to-use platform capabilities like workflow automation, database management, and service catalogs.
- Developers can build and extend applications using ServiceNow’s scripting environment and APIs while the platform handles scalability, security, and availability.
This PaaS model enables faster development cycles, reduces IT overhead, and empowers businesses to innovate by creating custom workflows and applications on a secure cloud platform.
User & Role Management
- Creating users, groups, and roles
- Access control rules and permissions
Core Configuration
- Tables, forms, fields, and dictionaries
- Client scripts, UI policies, and business rules
ServiceNow Modules
- Incident, Problem, Change, and Knowledge Management
- Service Catalog & Request Management
CMDB & Asset Management
- Managing CI classes, relationships, and dependency views
- Integration with third-party tools
Workflows & Automation
- Flow Designer & Workflow Editor
- Notifications, events, and approvals
Flow Designer & Workflow Editor
Flow Designer is a modern, low-code tool in ServiceNow that allows users to automate processes by creating flows using a visual drag-and-drop interface. It enables building complex business logic and workflows without writing extensive code, making automation accessible to non-developers as well as advanced users.
- Key Features:
- Easy to design multi-step flows for tasks such as approvals, notifications, and integrations.
- Supports reusable subflows to simplify complex automation.
- Integrates with ServiceNow’s data and external systems through actions and triggers.
Workflow Editor is a legacy graphical tool in ServiceNow used for creating and managing workflows. It provides a canvas to design process automation by connecting various activities such as approvals, tasks, and conditions. While powerful, Workflow Editor requires more technical knowledge compared to Flow Designer.
Together, these tools help automate repetitive tasks, streamline business processes, and ensure consistent execution within the ServiceNow platform.
Notifications, Events, and Approvals
Notifications in ServiceNow are messages sent to users or groups to inform them about important updates, task assignments, or changes in the system. Notifications can be delivered via email, SMS, or in-app alerts and can be triggered automatically based on specific conditions.
Events are signals generated when a particular action occurs within the platform, such as a record update or system change. Events act as triggers for workflows or notifications and help in monitoring and responding to system activities.
Approvals are formal processes that require authorization before certain actions proceed, such as change requests or service catalog orders. ServiceNow automates approvals through workflows, sending requests to the appropriate users, tracking their responses, and managing escalation if needed.
These components work together to enhance communication, enforce governance, and ensure timely decision-making within business processes.
Reporting & Dashboards
- Creating reports, KPIs, and visualizations
- Performance analytics introduction
Real-time Projects + Interview Preparation
Tools and Platforms Covered
- ServiceNow Studio
- Flow Designer
- Update Sets & Import Sets
- Script Includes & Glide Scripting
You’ll also gain knowledge of ITIL processes, which form the backbone of ServiceNow implementation.
Why Hyderabad is a Hotspot for ServiceNow Admin Jobs?
Hyderabad has rapidly become a major hub for IT service companies and enterprise software providers. Leading MNCs and startups here are constantly hiring ServiceNow Admins, Developers, and Consultants.
With demand growing across domains like Banking, Telecom, Healthcare, and Government, now is the perfect time to upskill with the ServiceNow Admin Training in Hyderabad from Online IT Guru.
Placement Support & Career Assistance
We offer 100% job assistance to help you land your dream role in Hyderabad or beyond. Our services include:
- Resume building & LinkedIn optimization
- Mock interviews & technical assessments
- Interview scheduling with partner companies
- Real-time project experience to boost your profile
Certification Guidance – Crack the ServiceNow CSA Exam
Our course prepares you for the ServiceNow Certified System Administrator (CSA) exam by providing:
- CSA-aligned training modules
- Practice tests & exam dumps
- Live mentor support for queries
- Real-world use cases to ensure concept clarity
Prerequisites for Enrolling
No prior experience in ServiceNow is required. Basic understanding of IT concepts or ticketing systems is helpful but not mandatory.
Flexible Learning Options
At Online IT Guru, we provide multiple modes of learning:
- Weekday and Weekend Batches
- Live Online Training
- Self-paced Video Learning
- Corporate Training (Hyderabad-based companies)
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What is the duration of the ServiceNow admin course in Hyderabad?
The ServiceNow admin course at Online IT Guru typically spans 4 to 6 weeks, including real-time project work, hands-on labs, and mock interviews.
2. Do I get a ServiceNow certification after completing the course?
Yes, upon completion, you'll receive a course completion certificate and full guidance to pass the ServiceNow Certified System Administrator (CSA) exam.
3. Is this ServiceNow admin training suitable for beginners?
Absolutely. This course is designed for beginners and IT professionals looking to build a career in ServiceNow administration with no prior experience required.
4. Will I get placement assistance after completing the ServiceNow course?
Yes. Online IT Guru offers 100% placement support, including resume building, mock interviews, and interview scheduling with top ServiceNow recruiters.
5. What are the key skills taught in the ServiceNow admin course?
You'll learn ITSM, CMDB, user administration, forms, workflows, instance configuration, and ServiceNow best practices—all aligned with CSA exam standards.