Boost your IT career with industry-relevant ServiceNow developer training in Hyderabad from Online IT Guru. Learn ServiceNow development, administration, scripting, and integration with expert trainers and real-time project experience.
Why Choose Online IT Guru for ServiceNow Developer Training in Hyderabad?
In the growing ecosystem of enterprise cloud platforms, ServiceNow stands out as a powerful ITSM (IT Service Management) solution. Online IT Guru offers job-oriented ServiceNow developer training in Hyderabad, designed for both freshers and working professionals aiming to become proficient ServiceNow developers or administrators.
Our training covers the complete ServiceNow platform, including ITSM modules, ServiceNow scripting, custom application development, and workflow automation, ensuring you're job-ready with hands-on project experience.
Key Highlights of Our ServiceNow Developer Course
- 35+ hours of instructor-led online sessions
- 2 real-time capstone projects
- 20+ assignments and hands-on labs
- Lifetime access to LMS with downloadable resources
- ServiceNow developer certification guidance
- 100% placement assistance & resume support
- Flexible batch timings (Weekday & Weekend)
- Affordable pricing with installment options
What You Will Learn in ServiceNow Developer Training?
Our comprehensive curriculum is designed to make you a certified ServiceNow developer and help you gain expertise in:
1. Fundamentals of ServiceNow Architecture and Cloud Concepts
This module introduces the architecture behind ServiceNow’s SaaS model. You’ll learn how the platform leverages the cloud for scalability, high availability, and performance. Key concepts such as multi-tenancy, instance architecture, and data centers are covered to build a strong foundation in ServiceNow's cloud ecosystem.
2. User Interface, Forms, Lists, and Tables
The ServiceNow UI is the gateway to everything you do on the platform. You’ll explore the layout of the user interface, how to work with forms for data entry, lists for data display, and tables for data storage. Understanding how forms and tables interact is crucial for customizing and building efficient workflows.
3. Creating Custom Applications Using ServiceNow Studio
You will gain hands-on experience building custom apps within ServiceNow Studio, a powerful integrated development environment. From designing data models to configuring application modules, this segment helps you create tailored solutions for various business needs.
4. Client-side and Server-side Scripting (Business Rules, UI Policies, etc.)
You’ll learn to write scripts that enhance platform functionality. This includes:
- Client-side scripting using UI Policies and Client Scripts to improve form behavior.
- Server-side scripting using Business Rules and Script Includes for backend automation and logic handling.
5. Working with Service Catalog, Flow Designer, and Workflows
This section covers the creation of Service Catalog items that end users interact with. You'll automate request fulfillment processes using Flow Designer and traditional Workflows, both critical for streamlining IT services.
6. Integration with REST/SOAP APIs
ServiceNow supports robust integrations. You’ll explore how to connect ServiceNow with third-party systems using REST and SOAP APIs. These integrations are essential for data synchronization and cross-platform automation in modern IT environments.
7. Configuration Management Database (CMDB)
Learn how to build and manage the CMDB, which serves as a central repository for all IT assets. You'll understand how to create CI (Configuration Item) classes, relationships, and how the CMDB powers ITSM processes like Incident, Problem, and Change Management.
8. Building Performance Analytics and Reports
You’ll use Performance Analytics and Reporting Tools to visualize trends, monitor KPIs, and generate real-time dashboards. This data-driven approach helps in decision-making and continuous service improvement.
9. Preparing for the ServiceNow Certified System Administrator (CSA) Exam
Lastly, you’ll receive full guidance on preparing for the CSA certification. This includes practice questions, exam-focused topics, and tips to pass on the first attempt—making your certification journey smooth and successful.
Who Should Enroll?
This course is ideal for:
1. Fresh Graduates Looking to Enter the IT Industry
For recent graduates with degrees in computer science, information technology, or related fields, this training provides an excellent launchpad into the world of IT. You don't need prior experience in enterprise applications to get started. With step-by-step guidance, hands-on projects, and certification preparation, freshers can quickly become ServiceNow developers or administrators. The demand for ServiceNow talent is high, and this course can give you a competitive edge in the job market.
2. IT Professionals, System Administrators, and Support Engineers
If you’re already working in IT and looking to upskill, ServiceNow is a strategic move. System administrators and support engineers often interact with ITSM platforms but lack the formal training to leverage their full potential. This course bridges that gap. You’ll learn about instance configuration, automation, and system administration on the ServiceNow platform. The knowledge you gain will not only streamline your current tasks but also open doors to advanced roles in IT operations and enterprise IT management.
3. JavaScript or Web Developers Who Want to Expand into Enterprise Development
ServiceNow is heavily script-driven, especially with JavaScript being used on both client-side and server-side. Web developers with a JavaScript background will find it easy to transition into ServiceNow development. You'll learn how to build custom applications, configure UI policies, automate workflows, and integrate with external systems using REST/SOAP APIs. This training enables web developers to expand their expertise into a high-demand enterprise platform—giving you access to more complex, rewarding development projects.
4. Professionals Aiming for ServiceNow Administrator or Developer Certification
If you're planning to become a Certified System Administrator (CSA) or a Certified Application Developer, this training is designed for you. It covers all the exam-relevant topics including user administration, tables and forms, scripting, workflows, Service Catalog, CMDB, and integrations. Whether you’re working towards advancing your career or validating your skills with a globally recognized credential, this course provides comprehensive preparation and mock tests to ensure your success.
Final Thought
Whether you're starting your career, upskilling as an IT professional, pivoting from web development, or preparing for ServiceNow certification, our ServiceNow Developer Training in Hyderabad equips you with the skills, confidence, and credentials to succeed in today’s digital enterprises.
Prerequisites
No prior experience in ServiceNow is required. However, a basic understanding of databases, JavaScript, and ITIL concepts will be an added advantage.
Hands-On Projects Covered
Gain real-world experience by working on:
1. Incident and Change Management System
This project simulates one of the most commonly used modules in IT service management: Incident and Change Management.
In this project, learners build and configure a full-fledged system to track incidents (unplanned disruptions or service issues) and implement structured change requests (planned changes to infrastructure or software).
Key Skills You’ll Learn:
- Creating incident forms and workflows
- Assigning tickets based on priority and team roles
- Configuring Change Advisory Board (CAB) approval processes
- Automating notifications and escalations
- Using Flow Designer to route and resolve incidents efficiently
- Implementing SLA (Service Level Agreement) tracking
By completing this project, you’ll understand the core of ITIL-based service management and how ServiceNow supports it.
2. Custom Service Request Application
In this hands-on project, you'll design and build a custom Service Catalog application where users can submit and track service requests, such as hardware provisioning, software installation, or access requests.
Key Activities Include:
- Designing request forms and catalogs using ServiceNow Studio
- Implementing approval workflows
- Integrating with email notifications and task assignments
- Creating UI policies to control field behavior dynamically
- Publishing the catalog in the self-service portal
This project helps you gain a deep understanding of ServiceNow’s Service Catalog, Workflow Engine, and Flow Designer, which are essential for automating employee services.
3. Knowledge Management Portal
This project focuses on creating a structured Knowledge Management system that stores and categorizes company-wide documentation, troubleshooting guides, and how-to articles.
In This Project, You Will:
- Set up knowledge bases and categories
- Create and publish knowledge articles
- Implement version control and article approval workflows
- Configure role-based access to sensitive information
- Enable keyword search and tagging for user-friendly navigation
The Knowledge Management Portal enhances self-service capabilities, reducing support ticket volume and improving organizational efficiency.
These real-time projects ensure you’re not just learning theory but also applying your skills in realistic business scenarios. By building an Incident and Change Management System, a Custom Service Request App, and a Knowledge Management Portal, you’ll be equipped to handle core ServiceNow development tasks in real-world job roles. These projects also play a key role in preparing for ServiceNow Developer and Administrator certifications.
These projects simulate actual job tasks of a ServiceNow developer or administrator, giving you confidence to face real-world scenarios.
Certification Guidance
Online IT Guru's curriculum is aligned with the ServiceNow CSA and CAD certification exams. Our trainers provide full support with:
- Mock tests
- Sample questions
- Exam-focused discussions
- Personalized mentoring
Career Support & Job Assistance
We don’t stop at training — we help you land your dream job too.
- Resume Building
- Interview Preparation
- Mock Interviews
- Placement Referrals
- Access to Job Portals
Over 200+ companies in India and the US hire through Online IT Guru. We have placed candidates in leading MNCs like Infosys, Deloitte, Cognizant, Wipro, and more.
Tools & Technologies Covered
1. ServiceNow Studio
ServiceNow Studio is a powerful, web-based Integrated Development Environment (IDE) used for building and managing custom applications in the ServiceNow platform. It provides developers with a centralized environment where they can manage application files, scripts, modules, and configurations in one place.
Key features include:
- Application file explorer for managing all development components.
- Guided app creation wizards.
- Built-in code editors for scripting and configuration.
- Version control and publishing tools.
Studio helps streamline the development process, especially for building scoped applications. With its intuitive UI, developers can reduce errors and follow best practices more efficiently.
2. Flow Designer
Flow Designer is ServiceNow’s low-code/no-code automation tool. It allows developers and non-technical users to create, test, and debug workflows visually without writing complex scripts. Flow Designer uses a drag-and-drop interface to create "Flows" made up of triggers and actions.
Highlights:
- Automates repetitive tasks and processes.
- Integrates with other systems using IntegrationHub spokes.
- Uses "Actions" and "Data Pills" for reusability and flexibility.
- Simplifies complex business logic through modular workflows.
Flow Designer empowers organizations to automate workflows like incident resolution, onboarding, approval chains, and more — all without needing deep programming expertise.
3. Script Includes
Script Includes are reusable server-side scripts written in JavaScript and defined in ServiceNow to encapsulate logic that can be called from other server-side components such as Business Rules, UI Actions, or other Script Includes.
Benefits of Script Includes:
- Promotes modular coding and reusability.
- Reduces code duplication.
- Enhances application performance and readability.
Script Includes are often used in advanced development scenarios where the same logic must be accessed across multiple parts of the application, making it easier to manage and maintain the code.
4. Business Rules & ACLs
Business Rules are server-side scripts in ServiceNow that execute when records are inserted, updated, deleted, or queried. They are used to enforce data policies, automate field updates, or validate data input.
Types of Business Rules:
- Before: Executes before a database operation.
- After: Executes after a database operation.
- Async: Runs asynchronously after database operations.
- Display: Runs when a form is loaded.
Access Control Lists (ACLs) are security rules that restrict access to specific tables, records, or fields. They control who can read, write, create, or delete data based on conditions such as roles, scripts, or user criteria.
Both Business Rules and ACLs are essential for maintaining the security, integrity, and business logic of a ServiceNow instance.
5. REST/SOAP Integrations
ServiceNow supports both REST and SOAP web services for integration with external systems. These protocols allow two applications to communicate and exchange data seamlessly.
- REST API: Lightweight and widely used. ServiceNow offers REST Table API, Scripted REST APIs, and IntegrationHub Spokes.
- SOAP API: XML-based and useful for legacy systems. ServiceNow provides out-of-the-box SOAP web services for common modules.
With integration capabilities, developers can automate workflows across platforms, such as syncing incidents with Jira, fetching user data from Active Directory, or sending messages to Slack or Teams.
6. Performance Analytics
Performance Analytics (PA) is a premium ServiceNow feature that provides advanced reporting and trend analysis capabilities. It allows organizations to monitor KPIs (Key Performance Indicators), track progress, and make data-driven decisions.
Key components:
- Scorecards: Real-time visualization of KPIs.
- Dashboards: Interactive views combining multiple indicators.
- Time Series Analysis: View trends over days, weeks, or months.
- Forecasting: Predict performance using historical data.
Performance Analytics is widely used in ITSM, HR, and Customer Service Management to measure efficiency, identify bottlenecks, and improve operational excellence.
Each of these components—Studio, Flow Designer, Script Includes, Business Rules, ACLs, Integrations, and Performance Analytics—forms the foundation of a ServiceNow developer’s skillset. Mastering them not only ensures successful application development but also enhances your ability to deliver scalable, secure, and intelligent solutions within the ServiceNow ecosystem.
Why is Hyderabad Ideal for ServiceNow Training?
Hyderabad is one of India's largest IT hubs, housing top MNCs and service-based companies actively hiring ServiceNow professionals. With strong career prospects, affordable cost of living, and excellent infrastructure, ServiceNow developer training in Hyderabad positions you for local and global job opportunities.
Frequently Asked Questions (FAQs)
1. What is the duration of ServiceNow developer training in Hyderabad?
Our ServiceNow developer course typically spans 4 to 6 weeks, including live sessions, hands-on projects, and assignments.
2. Are there any prerequisites for enrolling in the ServiceNow developer course?
No specific prerequisites are required. However, basic knowledge of databases, JavaScript, or ITIL concepts can be beneficial.
3. Do you provide a certificate after completing the ServiceNow training?
Yes, upon successful course completion, you’ll receive an industry-recognized certificate from Online IT Guru.
4. What kind of projects will I work on during this training?
You will work on real-time projects such as incident management, change request workflows, custom applications, and integration use-cases to gain practical experience.
5. How is this ServiceNow developer training different from others in Hyderabad?
We offer live online classes, 24x7 support, lifetime LMS access, real-time projects, and placement assistance, making it a complete career-building package.
6. Will this course help me clear the ServiceNow Certified System Administrator (CSA) exam?
Yes, our curriculum is aligned with CSA and CAD (Certified Application Developer) exam objectives, and we provide mock tests and guidance to help you pass the certification.
7. Do you offer ServiceNow developer training in classroom mode in Hyderabad?
Currently, we offer live instructor-led online training that replicates classroom interaction and allows flexible learning from anywhere.
8. Can I pay the course fee in installments?
Yes, we offer flexible EMI/payment installment options to make the course affordable for all learners.
9. What kind of job roles can I apply for after completing this course?
After the course, you can apply for roles like ServiceNow Developer, ServiceNow Administrator, ITSM Consultant, Platform Engineer, and more.
10. What support do you offer after the course for job placement?
We provide complete career services, including resume building, interview preparation, job referrals, and access to our placement network of 200+ companies.