Accelerate your IT operations career with Online IT Guru’s ServiceNow ITOM Course in Hyderabad. Designed for professionals and freshers alike, this course empowers you with real-time skills in IT Operations Management using the ServiceNow platform. Learn how to gain visibility, automate operations, and drive intelligent business outcomes with ITOM tools from industry experts.
What is ServiceNow ITOM?
ServiceNow ITOM (IT Operations Management) is a powerful suite within the ServiceNow ecosystem that enables enterprises to optimize IT infrastructure, automate workflows, and enhance service reliability. It includes modules such as:
- Discovery
- Event Management
- Service Mapping
- Cloud Management
- Orchestration
Key Modules Covered in ServiceNow ITOM Course
Discovery
ServiceNow Discovery automates the process of identifying IT assets and services across your entire infrastructure. It scans networks to detect devices, applications, and services and populates the Configuration Management Database (CMDB) with accurate, up-to-date information.
Benefits:
- Eliminates manual inventory tracking
- Enables real-time asset visibility
- Supports incident, change, and problem management
Event Management
Event Management centralizes and correlates events from various monitoring tools (like SolarWinds, Nagios, etc.) into actionable alerts. It reduces noise by filtering duplicate or low-priority events, helping IT teams focus on critical issues.
Key Capabilities:
- Real-time health monitoring
- Alert correlation & suppression
- Integration with ITSM for faster incident resolution
Service Mapping
Service Mapping discovers and maps the relationships between business services and the underlying IT infrastructure. It helps visualize how applications interact, making it easier to assess impact during outages or changes.
Advantages:
- Enhances root cause analysis
- Supports impact analysis for changes
- Improves CMDB data quality
Cloud Management
The Cloud Management module allows enterprises to provision, manage, and optimize resources across multi-cloud environments like AWS, Azure, and Google Cloud. It ensures cost efficiency, policy compliance, and service delivery speed.
Use Cases:
- On-demand infrastructure provisioning
- Cloud cost tracking and optimization
- Unified control over hybrid IT
Orchestration
ServiceNow Orchestration automates complex IT and business processes across systems, reducing manual tasks and improving response times. It integrates with external tools (e.g., Active Directory, VMware, etc.) to carry out tasks like password resets, server reboots, and user provisioning.
Key Features:
- Drag-and-drop workflow designer
- Integration with third-party APIs
- Accelerated IT service delivery
These modules help organizations monitor services, resolve issues proactively, and ensure service availability through a centralized IT platform.
Why Choose Online IT Guru for ServiceNow ITOM Training in Hyderabad?
Online IT Guru stands out as a trusted online learning platform offering industry-aligned ITOM training in Hyderabad. Here’s why learners choose us:
- Certified Trainers with hands-on experience in ServiceNow ITOM implementation
- Real-Time Projects to build job-ready skills
- Flexible Batches – weekdays/weekends
- Job Assistance & Resume Building Support
- Interactive Doubt Sessions & Mock Interviews
ServiceNow ITOM Course Curriculum
Our course covers foundational to advanced ITOM topics. Key modules include:
1. Introduction to ServiceNow & ITOM
- Overview of ServiceNow platform
- Role of ITEM in enterprise IT environments
- ITSM vs. ITOM – Key differences
Overview of ServiceNow Platform
ServiceNow is a cloud-based IT Service Management (ITSM) platform that enables organizations to automate and streamline their business processes, especially in IT operations. It offers a wide range of solutions—ITSM, ITOM, ITBM, SecOps, and HR Service Delivery—through a unified platform that ensures visibility, workflow automation, and improved service delivery across enterprise functions.
Key Benefits:
- Centralized system of record for IT assets and operations
- Low-code/no-code workflow automation
- Scalable cloud infrastructure
- AI and machine learning–powered insights
Role of ITEM in Enterprise IT Environments
IT Operations Management (ITOM) in ServiceNow focuses on automating and optimizing IT infrastructure and operations. ITOM provides real-time visibility into an organization’s IT landscape, ensuring availability, performance, and health of critical services. It helps proactively detect issues, automate resolutions, and enhance service continuity through modules like Discovery, Event Management, Service Mapping, and Orchestration.
Benefits of ITOM:
- Proactive issue identification and resolution
- Improved infrastructure visibility and control
- Reduced downtime through automation
- Enhanced service health and performance monitoring
2. ServiceNow Discovery
- MID Server configuration
- Horizontal and Top-down discovery
- CI identification and classification
3. Event Management
- Event sources and connectors
- Alert Management
- Event rules and correlation
4. Service Mapping
- Application services mapping
- Pattern-based discovery
- Troubleshooting and best practices
5. Operational Intelligence
- Machine learning in ITOM
- Anomaly detection
- Metric collection and analysis
6. Orchestration & Automation
- Workflow orchestration
- Integration with third-party tools
- Runbook Automation (RBA)
Workflow Orchestration in ServiceNow ITOM
Workflow Orchestration automates and streamlines complex IT tasks by connecting various systems, applications, and services in a unified flow. Within ServiceNow ITOM, orchestration allows IT teams to build automated workflows for repetitive infrastructure management tasks—such as user provisioning, server restarts, or software deployment—across hybrid environments. This reduces manual effort, minimizes errors, and improves operational efficiency.
Integration with Third-Party Tools
ServiceNow ITOM supports seamless integration with third-party monitoring, cloud, and infrastructure tools like SolarWinds, Nagios, AWS, Azure, and vCenter. This integration enables centralized visibility and unified control over your entire IT ecosystem. Data from external tools is aggregated into ServiceNow, enabling better decision-making and proactive incident response through real-time insights.
Runbook Automation (RBA)
Runbook Automation (RBA) in ServiceNow ITOM refers to the use of predefined, automated scripts or workflows to resolve frequent IT issues without human intervention. RBA improves incident resolution time, ensures compliance with SOPs, and helps in scaling IT operations efficiently. Examples include restarting a failed application service or automatically escalating unresponsive servers to relevant support teams.
7. Cloud Management
- Multi-cloud resource provisioning
- AWS, Azure integration
- Governance and cost management
Who Should Enroll?
This course is ideal for:
- IT Professionals looking to specialize in ServiceNow ITOM
- System Administrators & Support Engineers
- Network Administrators
- DevOps Engineers
- Graduates aiming for ITSM/ITSM roles in Hyderabad-based companies
Career Opportunities After Completing ServiceNow ITOM Training
With enterprises increasingly adopting IT operations automation, certified ITOM professionals are in high demand. Post-training, you can explore roles such as:
- ServiceNow ITOM Developer
- ServiceNow Consultant
- IT Operations Engineer
- Service Mapping Specialist
- Infrastructure Monitoring Analyst
Tools & Technologies You’ll Work With
- ServiceNow Platform
- MID Servers
- Orchestration Workflows
- AWS & Azure
- Monitoring Tools like Nagios, Zabbix
- CMDB (Configuration Management Database)
Certifications Covered
Our course prepares you for:
- Certified Implementation Specialist – ITOM
- ServiceNow Discovery Certification
- Service Mapping Micro-Certifications
Hands-On Projects
Get practical exposure through real-time ITOM scenarios including:
- Full-scale Service Discovery Setup
- Creating Event Management Dashboards
- Mapping a business-critical service
- Automating IT workflows using Orchestration
Why Hyderabad for ServiceNow ITOM Training?
Hyderabad is a rapidly growing tech hub with MNCs like Infosys, Cognizant, Accenture, and Deloitte actively hiring ServiceNow professionals. With the rise of digital transformation, mastering ServiceNow ITOM in Hyderabad boosts your employability in local and global markets.
Key Features of Our ServiceNow ITOM Online Training
- 100% Online Training with Live Instructor
- Free Access to Recorded Sessions
- Weekly Assignments & Assessments
- Real-World Case Studies
- Interview Preparation Support
- Lifetime Access to Course Materials
Frequently Asked Questions – ServiceNow ITOM Course Hyderabad
What is the ServiceNow ITOM course?
The ServiceNow ITOM (IT Operations Management) course is a specialized training program that teaches professionals how to use ServiceNow’s ITOM modules such as Discovery, Event Management, Orchestration, Service Mapping, and Cloud Management. The course helps learners automate IT operations, improve service visibility, and reduce downtime in enterprise environments.
Who should enroll in the ServiceNow ITOM training in Hyderabad?
This course is ideal for:
- IT professionals and system administrators
- Network and infrastructure engineers
- ServiceNow developers
- Cloud architects and DevOps professionals
- Anyone aiming to build a career in IT operations and automation
What are the prerequisites for learning ServiceNow ITOM?
Basic knowledge of:
- IT infrastructure and networking
- ITIL framework
- ServiceNow fundamentals (recommended but not mandatory)
- will help learners get the most out of the course.
How is ITOM different from ITSM in ServiceNow?
ITOM (IT Operations Management) focuses on automating and managing infrastructure, performance, and services, while ITSM (IT Service Management) centers around ticketing, incident resolution, and change management. ITOM enhances the efficiency of ITSM by providing deeper visibility and automated workflows.
What is the role of Discovery in ServiceNow ITOM?
ServiceNow Discovery automates the identification and classification of assets (like servers, databases, and apps) in your IT environment. It builds a real-time CMDB, which is essential for efficient IT operations and service health monitoring.
What is Event Management in ServiceNow ITOM used for?
Event Management processes and correlates raw events from different monitoring tools and creates actionable alerts. It enables teams to detect and respond to critical service outages or performance issues in real time.
How does Service Mapping help in ITOM?
Service Mapping links infrastructure components to business services, helping IT teams visualize service dependencies. This enables better impact analysis during outages, changes, or incidents.
Is there a certification after completing the ServiceNow ITOM course in Hyderabad?
After successfully completing the training, you will receive a course completion certificate. You can also prepare for the ServiceNow Certified Implementation Specialist – ITOM certification to validate your expertise.
Is this ITOM training aligned with industry standards?
Absolutely. The training curriculum is aligned with real-time projects, ServiceNow implementation standards, and includes hands-on lab sessions to help learners gain practical experience.
Are there placement opportunities after the ServiceNow ITOM course?
Yes. Many training providers in Hyderabad, like Online IT Guru, offer placement assistance, including interview prep, resume building, and job referrals, to help you land roles in top MNCs and IT firms.
How long does it take to complete the ServiceNow ITOM course?
The average course duration is 4 to 6 weeks, depending on the training mode (weekdays, weekends, or fast-track). Flexible batch timings are also available to suit working professionals.
What is the salary range for ServiceNow ITOM professionals in India?
Entry-level professionals can expect salaries ranging from ₹6 LPA to ₹10 LPA, while experienced ServiceNow ITOM specialists and architects can earn upwards of ₹20+ LPA, especially in cities like Hyderabad, Bangalore, and Pune.
Is online training available for ServiceNow ITOM from Hyderabad?
You can enroll in online, instructor-led ServiceNow ITOM courses from Hyderabad. This allows flexible learning with access to recorded sessions, live doubt clearing, and interactive labs.
What tools are integrated with ServiceNow ITOM?
ServiceNow ITOM integrates with tools like:
- SolarWinds, Nagios, Zabbix for monitoring
- VMware, AWS, Azure for cloud management
- Active Directory, Jenkins, Chef/Puppet for orchestration
Can I attend a free demo before enrolling in the course?
Yes. Most training institutes, including Online IT Guru, offer a free demo class to help you understand the course structure, trainer expertise, and learning outcomes.