Unlock the power of ServiceNow scripting and become a proficient developer with Online IT Guru’s expert-led ServiceNow scripting course in Hyderabad. Designed for both beginners and professionals, this comprehensive training program is part of Online IT Guru’s acclaimed ServiceNow Online Training, offering in-depth knowledge of scripting essentials. Learn to customize applications, automate workflows, and enhance platform functionality through real-time projects and hands-on exercises. With practical guidance from industry experts, you'll gain the skills needed to excel in ServiceNow development. Join Online IT Guru’s top-rated training and take your IT career to the next level with confidence and expertise.
Why Choose Our ServiceNow Scripting Course in Hyderabad?
ServiceNow has emerged as a leading cloud-based platform for IT Service Management (ITSM), enabling enterprises worldwide to automate and streamline their IT operations. To fully leverage ServiceNow’s capabilities, understanding scripting is essential — it helps customize applications, automate business rules, and enhance user experience.
At Online IT Guru, our ServiceNow Online Training in Hyderabad is designed by seasoned industry professionals to equip learners with real-world scripting skills and hands-on experience. This training program focuses on practical implementation through live projects, interactive sessions, and in-depth scripting modules. Whether you're a fresher or a professional looking to upgrade your skills, our course ensures job readiness with expert guidance and real-time problem-solving. With a curriculum aligned to the latest ServiceNow standards, we aim to build your confidence and competence in ServiceNow development and administration. Join us to launch or elevate your IT career with practical learning.
What is ServiceNow Scripting?
ServiceNow scripting refers to writing JavaScript code that runs on the ServiceNow platform to create, modify, and automate IT workflows and applications. Key scripting areas include:
- Client-Side Scripting: UI Policies, Client Scripts, UI Actions, and GlideForm scripting to enhance the user interface.
- Server-Side Scripting: Business Rules, Script Includes, Scheduled Jobs, and GlideRecord for database operations.
- Service Portal Scripting: Custom widgets and client-server communication for dynamic portals.
Mastering these scripting techniques is crucial for ServiceNow developers and administrators to deliver customized solutions tailored to business needs.
Course Highlights: ServiceNow Scripting Training in Hyderabad
- In-depth Scripting Modules: From basic JavaScript to advanced ServiceNow scripting concepts.
- Real-time Practical Exercises: Hands-on labs and projects to apply scripting on live ServiceNow instances.
- Experienced Trainers: Learn from certified ServiceNow developers with years of industry experience.
- Comprehensive Curriculum: Covers Client Scripts, Business Rules, Script Includes, UI Policies, GlideRecord, REST API scripting, and more.
- Flexible Learning Modes: Choose from weekday/weekend batches, live instructor-led sessions, or self-paced learning.
- Lifetime Access: Course materials, videos, and project files available anytime.
- 24/7 Support: Dedicated assistance for doubts and technical queries.
- Certification Preparation: Guidance to clear official ServiceNow Developer Certification exams.
Who Should Enroll in This ServiceNow Scripting Course?
- IT professionals aiming to specialize in ServiceNow development.
- Developers transitioning to ServiceNow platform scripting.
- System administrators looking to automate workflows.
- Freshers with basic programming knowledge seeking career growth in ITSM.
- Anyone interested in becoming a certified ServiceNow Developer.
Detailed Course Syllabus
Module 1: Introduction to ServiceNow Scripting
- JavaScript fundamentals for ServiceNow
- Overview of client-side vs server-side scripting
- ServiceNow scripting architecture
Module 2: Client-Side Scripting
- UI Policies and Client Scripts
- GlideForm API and UI Actions
- Client-side validation and automation
UI Policies and Client Scripts
UI Policies and Client Scripts are two ways to control the behavior of forms and fields on the ServiceNow user interface.
- UI Policies let you dynamically change form elements like making fields mandatory, visible, or read-only based on certain conditions — all without writing code. They are configuration-based and easy to set up.
- Client Scripts are snippets of JavaScript that run in the user's browser to perform more complex actions on forms, such as validating input, manipulating fields, or reacting to user interactions.
Together, they help create a responsive and user-friendly form experience.
GlideForm API and UI Actions
- The GlideForm API (often referred to as g_form) is a JavaScript API used in client scripts to interact with form fields. It allows you to get or set field values, show or hide fields, add messages, and much more on the client side.
- UI Actions are buttons, links, or context menu items that trigger server-side or client-side scripts when clicked. They automate processes like record submission, approval, or calling custom scripts.
Using GlideForm API and UI Actions, you can customize user interactions and automate routine tasks.
Client-side Validation and Automation
This refers to the processes that happen on the user's browser before data is sent to the server:
- Client-side validation ensures data entered in forms meets specific rules (like correct format, required fields filled) instantly, giving immediate feedback to users without waiting for server response.
- Automation on the client side means executing scripts that can automatically adjust fields, populate data, or perform calculations based on user input, improving user experience and reducing errors.
Module 3: Server-Side Scripting
- Business Rules and Script Includes
- GlideRecord and GlideAggregate for database manipulation
- Scheduled Jobs and Event Management scripting
Business Rules and Script Includes
- Business Rules are server-side scripts that execute whenever a record is inserted, updated, deleted, or queried in the ServiceNow database. They help enforce business logic automatically—like validating data, updating related records, or sending notifications—before or after database operations.
- Script Includes are reusable server-side JavaScript functions or libraries. You can write common functions in Script Includes and call them from Business Rules, UI Actions, or other scripts to keep your code modular and maintainable.
Together, they help automate backend processes and centralize reusable code.
GlideRecord and GlideAggregate for Database Manipulation
- GlideRecord is a powerful ServiceNow API used for querying, inserting, updating, or deleting records in ServiceNow tables programmatically. It works like a database handler, allowing scripts to interact directly with the database.
- GlideAggregate is similar but specialized for aggregate operations, like calculating sums, averages, counts, or grouping data—helpful for reporting and analytics within scripts.
These APIs are essential for manipulating and retrieving data efficiently in ServiceNow.
Scheduled Jobs and Event Management Scripting
- Scheduled Jobs (also called Scheduled Scripts) are server-side scripts set to run automatically at specified times or intervals. They’re used for tasks like data cleanup, report generation, or batch processing without manual intervention.
- Event Management Scripting involves writing scripts to trigger, handle, or respond to events within ServiceNow. Events can be system-generated or custom, and scripts tied to these events can automate notifications, workflows, or other processes.
Module 4: Service Portal Scripting
- Building custom widgets
- AngularJS and Jelly scripting basics
- Client-server communication and REST APIs
Building Custom Widgets
- Custom widgets are small, reusable components designed for Service Portal, ServiceNow’s modern user interface. They allow you to create tailored user experiences by combining HTML, CSS, and JavaScript to display data, interact with users, or perform specific functions on the portal.
Building custom widgets lets you extend the platform beyond standard UI elements and provide dynamic, interactive features suited to your organization’s needs.
AngularJS and Jelly Scripting Basics
- AngularJS is a JavaScript framework used in ServiceNow widgets to create rich, client-side web applications. It helps structure your widget’s front-end logic, manage data binding, handle events, and build interactive user interfaces efficiently.
- Jelly scripting is an older XML-based scripting language used in ServiceNow for rendering dynamic UI pages and forms on the server side. While newer widgets use AngularJS, Jelly is still important for legacy UI customizations and some ServiceNow components.
Understanding both AngularJS and Jelly gives you the skills to work on various layers of the ServiceNow UI, from legacy pages to modern portals.
Client-Server Communication and REST APIs
- Client-server communication in ServiceNow refers to how data and commands are exchanged between the user’s browser (client) and the ServiceNow server. This often involves asynchronous calls that let the UI update without refreshing the whole page.
- REST APIs (Representational State Transfer Application Programming Interfaces) are standard web service interfaces that allow ServiceNow to communicate with external systems or enable external apps to interact with ServiceNow data and functions securely.
Module 5: Advanced Scripting Concepts
- Debugging and troubleshooting scripts
- Security best practices in scripting
- Performance optimization of scripts
Debugging and Troubleshooting Scripts
- Debugging means finding and fixing errors or bugs in your scripts. In ServiceNow, this involves using tools like the Script Debugger, Logs, and the JavaScript Console to step through your code, inspect variables, and understand why something isn’t working as expected.
- Troubleshooting goes beyond just fixing errors — it’s about diagnosing issues in script behavior, performance problems, or unexpected results, and systematically resolving them.
Mastering debugging and troubleshooting helps ensure your ServiceNow scripts run smoothly and reliably.
Security Best Practices in Scripting
- Writing secure scripts means protecting your ServiceNow environment and data from vulnerabilities like injection attacks, unauthorized access, and data leaks.
- Best practices include validating user input, using proper access controls (ACLs), avoiding hardcoding sensitive information, and following the principle of least privilege.
- ServiceNow also offers built-in security features, but it’s essential for developers to write scripts that maintain and enhance security rather than create risks.
Prioritizing security in your scripts protects your organization’s data and maintains compliance.
Performance Optimization of Scripts
- Performance optimization involves writing scripts that run efficiently without consuming excessive system resources or causing delays.
- Techniques include minimizing database calls using efficient queries (GlideRecord, GlideAggregate), caching results where possible, and avoiding complex logic inside loops.
- Optimized scripts lead to faster page loads, quicker workflow executions, and a better overall user experience.
Module 6: Real-time Projects & Case Studies
- Automating incident management workflows
- Customizing service catalog via scripting
- Integrating third-party APIs with ServiceNow
Automating Incident Management Workflows
This means using ServiceNow scripting to automatically handle the steps involved in managing IT incidents (problems or service disruptions). Automation can help assign incidents to the right teams, update statuses, send notifications, or escalate urgent issues — all without manual input. This makes the incident resolution process faster and more efficient.
Customizing Service Catalog via Scripting
The Service Catalog is the platform where users request services, like software access or hardware. By writing scripts, you can customize the catalog’s behavior — for example, making form fields change dynamically based on user choices, enforcing input validations, or automating approvals. This customization ensures the service requests fit your organization’s specific needs.
Integrating Third-Party APIs with ServiceNow
This involves connecting ServiceNow with external applications or services by using APIs (Application Programming Interfaces). Through scripting, ServiceNow can communicate with other systems to exchange data, trigger actions, or synchronize information. This integration helps automate workflows across different platforms and enhances overall system capabilities.
Automating Incident Management Workflows
This involves using scripts in ServiceNow to automatically manage and streamline the handling of incidents — which are reports of issues or problems (like IT outages). Automation can assign incidents to the right team, set priorities, send alerts, or escalate unresolved cases without manual intervention. This speeds up problem resolution and improves efficiency.
Customizing Service Catalog via Scripting
The Service Catalog is where users request services or products. By scripting, you can customize how these requests behave — for example, by adding dynamic fields, validating user inputs, or automating approval workflows. This customization ensures the catalog works smoothly and fits specific business needs.
Integrating Third-Party APIs with ServiceNow
ServiceNow can connect with other external systems by using APIs (programmatic interfaces). Scripting allows you to send and receive data between ServiceNow and other applications, like monitoring tools or customer databases. This integration helps automate processes and share information seamlessly across platforms.
Automating Incident Management Workflows
- This means using scripts to streamline how incidents (like IT issues or service requests) are handled automatically.
- For example, you can write scripts to auto-assign incidents to the right team based on category, set priorities, send notifications, or escalate unresolved incidents.
- Automation helps reduce manual effort, speeds up resolution times, and improves overall service efficiency.
Customizing Service Catalog via Scripting
- The Service Catalog is where users request IT services or resources.
- Scripting lets you tailor the catalog experience — like adding dynamic form behaviors, validating inputs, or customizing how requests are processed behind the scenes.
- This customization ensures the catalog fits your organization’s unique needs, improving usability and workflow accuracy.
Integrating Third-Party APIs with ServiceNow
- Integration means connecting ServiceNow with external systems or applications through their APIs (Application Programming Interfaces).
- Using scripting, you can pull data from or send data to other platforms — like monitoring tools, CRM systems, or cloud services.
- This enables seamless data exchange and process automation across different business systems, expanding ServiceNow’s functionality.
Benefits of Learning ServiceNow Scripting with Online IT Guru
- Hands-on Experience: Real-time project work that mimics industry scenarios.
- Placement Assistance: Connect with 200+ companies across Hyderabad, India, and globally.
- Certification Support: Expert mentoring to clear ServiceNow Developer Certification.
- Affordable Fees & Flexible Payment: Options including EMI for your convenience.
- Cutting-edge Curriculum: Updated as per the latest ServiceNow releases and industry trends.
(FAQs)
Q1: What are the prerequisites for enrolling in the ServiceNow scripting course?
A: Basic knowledge of JavaScript and a general understanding of the ServiceNow platform is helpful but not mandatory. Our trainers will cover fundamentals to get you up to speed.
Q2: Will I get hands-on practice during the ServiceNow scripting training?
A: Yes, the course includes multiple assignments, real-time projects, and lab exercises on live ServiceNow instances to ensure practical learning.
Q3: Do you provide certification after completing the course?
A: Yes, you will receive an Online IT Guru course completion certificate. We also provide full support to help you pass the official ServiceNow Developer Certification exam.
Q4: Is placement assistance available after the training?
A: Absolutely! We have partnerships with over 200 IT companies in Hyderabad and worldwide, and our placement team actively helps you secure job interviews.
Q5: Can I attend this ServiceNow scripting course online from Hyderabad?
A: Yes, the course is 100% online with live instructor-led sessions and flexible self-paced learning options tailored for Hyderabad learners.
Q6: How long is the ServiceNow scripting course?
A: The training typically spans 35 hours, including lectures, hands-on labs, and project work, which can be completed over weekdays or weekends depending on your batch.
Q7: Do you offer any discounts or flexible payment options?
A: Yes, we provide discounts for group enrollments, referrals, and early registrations. We also offer EMI and installment plans for course fees.
Q8: Who will be my trainers for the ServiceNow scripting course?
A: Our trainers are certified ServiceNow developers with years of industry experience working on live projects and helping students achieve certification.
Q9: Will I get access to course materials after completion?
A: Yes, you get lifetime access to all training materials, videos, assignments, and project files through our Learning Management System (LMS).
Q10: What kind of projects will I work on during the course?
A: You will work on real-time ServiceNow projects such as incident management automation, service catalog customization, and integrating external APIs to build practical scripting skills.