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Post By AdminLast Updated At 2023-05-17
5 non-negotiable tech ingredients for successful customer risk management

The world as we know it is being disrupted by the 2020s. The financial services sector is undergoing significant changes as a result of pressures on the global economy, fast-shifting geopolitical conditions, the rise of Web 3.0, and other factors. Financial service organizations may prosper in these changing conditions by focusing on customer risk management. Adaptability is crucial for business success.

The top 5 technological requirements that top financial services companies will prioritize in the ensuing two to three years to better and more effectively manage consumer risks are as follows:

1) Encourage proactive risk management practices by enabling a risk-centric perspective.

2) Make data quality, accessibility, and making insights actionable top priority.

3) Use a single case management system to eliminate silos.

4) Invest in flexible businesses so they can respond to changing customer, market, and internal company needs.

Build for change for true resilience

  1. Risk monitoring engine

A risk-centric strategy, which is essential for effective proactive risk management practices, is enabled as the first foundational tech capability for optimal customer risk and due diligence management.

Due to a lack of transparency, extensive checks, invasive back-and-forth communication, and antiquated manual and paper-based processes, today's customer experience is broken and businesses are unable to recognize and manage risk effectively. Reduced risk management cycle times will increase accuracy and lower client churn for banks.

Compliance and risk officers can utilize a true "one-stop shop" technology module with a risk monitoring engine to speed up customer due diligence and alert investigations management processes while also lowering operational and compliance costs, helping financial firms stay continuously compliant in today's constantly changing market.

The Risk Monitoring Engine can be used by financial institutions to codify compliance and business regulations as needed. When staff needs to make a decision, all the information they need is at their fingertips thanks to automatic applications of manual processes that staff must be trained to perform against the available data (and even augment it). This eliminates the need for swivel-chair' access across various systems. Several essential components of technology include:

To ensure that the financial institutions fulfill their unique needs from internal and external policies, procedures, and process requirements, a zero-code setup of out-of-the-box cross-jurisdictional rulesets is used.

All rule modifications and versioning are auditable by design.

The ability to apply only "what is required, when required" is made feasible by the risk monitoring needs to be driven by the booking jurisdiction, the product type, the client type, the risk profile, and other configurable drivers.

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A Master Profile of all customers and all of their connected parties (such as beneficial owners and majority shareholders), across all company sectors, products, and regions, as well as parent-child and complex direct/indirect relationships.

Complete front-to-back connectivity with Client Lifecycle Management (CLM) tools and solutions ensures efficiency and transparency.

  1. Data

The demand to regularly verify that the financial institution is managing risk appropriately and in compliance with the laws of each country in which they operate is increased by the weight and sophistication of anti-money laundering concepts and the shrinking shelf life of regulatory requirements. Strong data quality and accessibility are essential for being able to do this.

Data Quality

Starting with the proper data collection during prospecting, client onboarding, initial KYC/DD profiling, and its enrichment, everything else falls into place. Once it has been gathered, the data will be used universally to inform the development of the best products and service proposals and to automate the creation, prioritization, routing, decision-making, and approval of cases. Large organizations may connect, automate, and enhance their intricate front-to-back-office operations by preserving the context of each item of work over the whole workflow lifecycle (when work moves from one business silo to another). Institutions can guarantee higher data quality from the start, minimizing rework and human error.

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Data Availability

Consistent across the board: Businesses must protect consumers and clients from back-end complexity and effectively automate the acquisition of third-party data by utilizing both internal and external data sources. No matter where data originates from or ends up, the right technology is at the center of an organization's IT stack. Technology enables financial services companies to process data as automatically as possible to get it where it needs to be, regardless of where it originates.

Real-time data can be retrieved from a bank's numerous systems by connecting to modern technology. Consider it to be similar to your computer's clipboard. After being confirmed and pushed to the appropriate data store, it is used for the procedure and then removed from the system. While audit trails are always accessible.

Financial institutions can implement a Business-As-Usual (BAU) risk management and KYC practice that is continuous, nearly real-time, and contextual (also known as an event- and data-driven) to guarantee that the appropriate counter-risk and AFC/AML activities and choices are made.

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  1. Unified case management

Disconnected methods to work are often not tolerated in today's society. The good news is that case management, a new method for managing all risk and compliance activities from beginning to end, has been developed.

Briefly stated case management is a software-based method of overseeing several procedures that gather, monitor, and combine data to produce a business result. When completely integrated, it creates a dynamic ecosystem of work that reflects the surroundings in which it is performed. It is a unified context of your process, logic, data, and intelligence.

Beyond using a best-of-breed approach to detection and monitoring when it comes to customer risk and due diligence management, banks must integrate the detection output from these systems into a centralized case management system for AML/AFC/sanction alerts and cases. Although these alerts and cases may be handled separately by the relevant units, a unified case management tool not only enables a consolidated view of customer risks at the entity level but also - and this is crucial - offers the capability to increase STP where necessary, while seamlessly orchestrating the extremely important actions and competencies to address that specific risk matter.

How? as an auditable record of each event that occurs. Onboarding a new client is an example. A recurring refresh is an example. A case is an investigation. New product creation, and client maintenance such as address changes, director changes, and shareholder changes are all handled as cases, allowing multiple employees, including the clients themselves, to work on the case concurrently if necessary.

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  1.  Composability

By 2024, 80% of big companies will pivot to composability principles, reduce operational dependencies, and maximize the value of their hyper-automation initiatives, according to Gartner's prediction.

Composable businesses may adjust to meet market needs, customer wants, and internal company needs by fusing agile business models with digital technologies. Teams, workflows, and applications at financial institutions are linked as a result of decades of process modifications and technological advancements. Due to the proliferation of applications and bloated business processes with conflicting goals, firms frequently struggle to manage:

slow change rates

multiple interdependencies



Financial institutions must rely on technology that enables them to efficiently and repeatedly create and implement their most complex operations throughout their organizations. When a new risk pattern, line of business, jurisdiction, or product type is added to the system, situational, adjustable, and modular technologies enable the inheritance and reuse of rules across verticals and horizontals as necessary to satisfy all requirements.

  1. Build for change

Only change remains a constant. Financial services companies are under constant pressure to find solutions that will help them adjust swiftly to unforeseen developments and develop true resilience to future changes. What role does technology play in that?

Intelligent workflows created on a collaborative, low-code platform with AI-powered decisioning offer exceptional change management capacity for everything from operational changes to significant corporate transformations.

Financial businesses have the resources to work more efficiently, react quickly, and speed up their digital transformation thanks to low-code platforms and contemporary, layered design. a highly configurable system that can be changed without coding knowledge or skills


a)powers easy management of variations, and

               b)reduces complexity, while enabling reuse

Modernize your consumer risk management initiatives right now. For at least the next two to three years, the community of tech buyers will be informed and led in the client risk and due diligence stage by these five key necessities.

To become independent of different detection and monitoring systems while boosting resilience, velocity, and effectiveness, forward-thinking leaders in the sector are already switching to continuous and holistic risk management frameworks based on case management and modular, highly configurable, and scalable technologies.


By reaching the end of this blog post, I predict you have gained a decent information on customer risk management. You people can get practical expouse on these topic by real time experts through PEGA Online Course offered by OnlineITGuru. Contact our support team today and register for the free demo session.