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Post By AdminLast Updated At 2020-06-11
Biggest Salesforce future Trends for 2020-2021

As we all know that salesforce Trends offer the best-integrated development Environments, and programming tools for analyzing and debugging the applications, increase development, and decrease delays in all delivery cycles.

Salesforce is having 150,000 clients and 5 million Developers it is considered one of the main cloud computing platforms. Let us discuss the Biggest salesforce future trends for 2020-2021.

Know more Salesforce trends by Salesforce Online Training

Biggest Salesforce future Trends:

1.Einstein Voice:

Einstein's voice is the latest voice-based platform, with two main products, mainly the Einstein voice bots and Einstein Voice Assistant. Coming to Einstein's voice assistant is a voice-based UI to communicate with salesforce products and services.

With this user gets voice-based commands to create updates to salesforce records. The Einstein voice bots initiate the salesforce users to design their own voice assistants, on their applications.

2. Lightning Web Components:

Lightning web components are the user HTML elements, that implement the core component standards and they offer complete New UI of low weight code development, with salesforce.

It is designed using the old code, that operates naturally in web browsers, and this can deliver high-performance output. The lightning components can operate on a single page, that appears to the final users.


Salesforce and MuleSoft are the leading platforms for designing app networks, that empower enterprise apps, devices, and data on every cloud environment. Since salesforce Integrated its services with MuleSoft, for initiating advanced capabilities. That is like mobile payment and real-time location-based data services.

With this Integration with MuleSoft, it connected with user data across many record systems, and apps, then it initiates access to a complete system with a source of data.


Tableau starters for CRM are made to implement actionable data analysis in minutes. In a few clicks, you can connect and design the best data dashboards on event tracking, top accounts, and many others.

It is one of the fastest-growing BI tools with robust data visualization. Moreover, it helps to convert complex data into a simple visual format. With the acquisition of this tool, Salesforce became more powerful. In the near future, this combination will prove to be a value-added for this platform.

biggest salesforce future trends for 2020-2021 | OnlineITGuru

5.User Satisfaction:

The system, Data Integration, data analysis, and AI are evergreen trends. But all this leads to upgrade user satisfaction. 2019 report says that user satisfaction is the best metric for Internal performance.

Today, the pandemic has bought numerous changes in the business segment and customer behavior. Most of the customers become digital-savvy and uses various online platforms for different purposes. It also encourages companies to improve their business areas digitally and bring them online. 

According to the latest trends in the US, it is noticed that more than 75% of the customers and retailers have changed their brands during the pandemic. Moreover, the focus slowly moved to other latest brands rather than the old ones. 

Thus, we can say that Salesforce’s future trends by the end of 2021 will come up with a digital-first customer. It focuses on leads with a 360-degree approach and helps to develop a strong customer relationship. 

6.The new year of Data Integration:

Users have started continuous and connected actions, based on data that they share at many touchpoints like mobile support, social media platforms.

This is Due to user data shows on multiple clouds and many companies, that linked salesforce to off-platform systems. As a result, sales service and marketing groups end by earning better connections with users.

7. Virtual selling is the Top Tipping Point:

Since Relationships are basic for any sales success. Research shows, that sales representatives will spend a lot of time in front of the displays. These relationships updated virtually. As a matter of fact, from the past three years, these virtual connections, with users have gone up to 3.x, more than the time meeting with users in person. The staffing samples are following a bunch, as teams add inside sales agents and sales hike staff.

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8. Salesforce Blockchain:

It is a low code software, which offers the open-source Blockchain technology from the Hyper-ledger, and the main asset of the lightning platform, Enables users to move and handle their own networks, apps, and other workflows.

It initiates companies of partners and other third parties. Blockchain offers a distributed set of public ledges, and they shared between all the secured partners. It accepts them to organize a variety of use cases.

Just like use cases asset tracking, terms, and conditions of goods. The data combined with main CRM workflows for developing the latest business process and samples for sales, marketing, services, and other related set of tasks.

9.Fast-Growing Ecosystem:

With the best and evergreen market of salesforce products we have many thousands of independent software vendors, and system Integrals. That guide to extending and applying the functions. In the same fashion, With the help of upgrading user-generated apps for complete platforms.

Salesforce trends 2021

CRM is the biggest and important term in every business’s lifeline. It helps to increase the sales, revenue, along with the customer base for any company.  There are many trends to come in for Salesforce in the future and some of the latest ones are here. 

Let us discuss some of the trends that change that impact the business world and customer behavior. 

AI-Artificial Intelligence

Today AI become a part of every gadget used in almost every business sector. The AI’s integration with Salesforce CRM has shown a great impact on costing, customer division, and product configuration. Einstein is the latest version here that already we discussed above. It involves various CRM activities and also enhances efficiency, marketing forecasts, and customer engagement. Hence, Salesforce AI has the potential to deal with big datasets and analyze them completely. 

Advanced analytics

This platform offers clear datasets and accurate analytics of data helps to improve the core business processes and functions. This makes the companies predict the customer actions based on the previous dealings that they have done. Moreover, using this platform data analysts find it easy to know about consumer’s likes, searches, and shares regularly. This feature helps companies to move further in their journey to provide more customer experience. Also, it helps to enhance profitable sales and services easily. 

Data analysis

Most companies today are focusing on customer data analysis to interact with them frequently through different platforms. Today most people use social media to interact with their near-and-dear and they also try to build new relations. This makes them expand their network with different people. Moreover, the global reports say that only 50% of the business entities able to access and visualize data. Because most of the data is distributed and lies within different cloud environments. This is which it gets difficult to analyze and visualize such data.

Hence, this is the reason why people use this platform that brings all the data to one place for different teams. Now, the sales, marketing, and services team altogether can work without any disruptions. 

The integration with Salesforce products will give more strength to the organization and also improve the user experience. 

Marketing automation

The major part of the Salesforce administration within any entity is the application of marketing automation. Sales and marketing targets are very vast for any business and difficult to achieve. Also, the sole effort of the workforce cannot fulfill this need. Here the marketing automation tool like Sforce Marketing Cloud helps the business to grow virtually. It helps the customers and business in a unique way like sending emails automatically to the registered customers/users. Also, it offers discounts to the targetted customers that the company has regular interactions with. 

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Thus, Salesforce CRM is leading the online business world by enhancing workforce efficiency. It makes them free from the tedious and old methods of legacy systems. Also, it saves them from time-consuming processes. It also augments the level of automation in every field and continuously involves in the CRM process. Besides, there are many changes to come in in the future with the changing technology trends. Get more insights from the industry experts of this platform through the Salesforce Online Course at ITGuru.

These are the Biggest Salesforce future Trends for 2020-2021, in upcoming blogs, we will update more data. As a matter of fact, Every year these trends upgrade according to the user's need. I suggest you follow all the trends, for getting the best knowledge of them.