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Post By Admin Last Updated At 2023-05-22
Finance and supply chain meet ServiceNow workflows

Over the past few years, few business departments have been under more stress than the supply chain and finance teams. However, the majority are forced to manage this disturbance using manual tasks and procedures that have barely altered since the previous enterprise resource planning (ERP) adoption.

The tools and systems these departments have historically relied are not agile enough to succeed in today's business environment. We are introducing ServiceNow Finance and Supply Chain Workflows in order to address this.

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ServiceNow Workflow:

In every firm, waiting around for decisions, activities, and reactions can be a bottleneck. These constraints are made worse by manual procedures or non-communicative technologies. There must be a method to automate additional tasks and streamline operations.

 workflow strategy eliminates bottlenecks and connects activities and processes between people and systems. With automated workflows, interactions involving forms, requests, approvals, and events can be made simpler. The interface uses drag and drop to show the complete series of tasks in a simple flowchart. Running timers, tasks, scripts, and other tasks are just a few examples of activities. Other activities can include creating records and alerting users to awaiting approvals.

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How ServiceNow Workflow Works?

Workflow Designer: Users can design and set up workflows using the Workflow Designer, a graphical user interface. It offers a drag-and-drop environment where you may specify the order of the tasks, prerequisites, and approvals that make up a workflow.

Workflow Activities: Individual tasks or actions that must be carried out as part of a workflow are represented by workflow activities. Records may be created, notifications can be sent, fields can be updated, scripts can be run, API calls can be made, and more. Users can specify the precise procedures and constraints for each activity.

Conditions and Branching: Workflows frequently include making decisions based on circumstances and branching. Users of ServiceNow Workflow can provide conditions and branching logic to control the workflow's flow. For instance, based on particular field values or user inputs, several actions may be initiated.

Approval Processes: ServiceNow Workflow supports the inclusion of approval processes within workflows. Users can configure approval steps where designated individuals or groups are notified and required to review and approve or reject requests. Approvers can access the workflow from their dashboard or through email notifications.

Integration and Orchestration: ServiceNow Workflow integrates with other modules and external systems, allowing for seamless data exchange and system orchestration. This enables workflows to interact with different applications and services, triggering actions and retrieving information as needed.

Task Assignment and Tracking: ServiceNow Workflow facilitates the assignment and tracking of tasks within a workflow. Users can assign tasks to specific individuals or groups, set due dates, and monitor progress. Task notifications and reminders can be sent to ensure timely completion.

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Visibility and Reporting: The status and development of workflows are visible thanks to ServiceNow Workflow. Users can monitor real-time data, follow past activity, and spot problems or bottlenecks. Users who want to analyse workflow performance and make data-driven decisions can do so with the help of reporting and analytics capabilities.

What are the 10 types of workflow patterns?

Many diverse workflow patterns can be seen in many business processes. Here are ten typical workflow pattern types:

Sequence: This pattern involves the sequential, one-after-another execution of tasks. Each duty is dependent on the previous one being finished.

Parallel Split: A workflow is divided into several parallel branches or pathways using the parallel split pattern. Each branch's tasks can run simultaneously and independently.

Synchronization: Synchronisation is the process through which various parallel paths or branches in a workflow come together again to form a single path. Before moving on to the next stage, this pattern makes sure that all parallel branches have been completed.

Exclusive Choice: This pattern illustrates a decision point when only one of a number of potential courses is picked depending on particular requirements or standards.

Simple Merge: In this approach, various workflow pathways just merge together without any additional constraints or demands.

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 Multi-Choice: In contrast to the exclusive choice pattern, the multi-choice pattern enables a number of alternative paths to be ken in accordance with certain requirements or criteria.

Synchronization with Discriminator: This pattern comprises a decision point and a discriminator. It involves a number of parallel branches coming together to form one path, but the precise path taken is chosen based on circumstances or criteria.

Multiple Instances: When several instances of the same activity or workflow must be carried out simultaneously, this pattern is utilised. Each instance runs separately and could use various inputs or parameters.

Deferred Choice: A decision point when the particular course to take is not immediately decided upon is referred to as a deferred choice. It enables the choice to be made later on in the workflow depending on certain circumstances or inputs.

Iteration: Iteration is the process of repeatedly performing a set of tasks or a sub-workflow until a set number of requirements are satisfied. It permits loops or cycles within of a workflow.

These workflow patterns offer a framework for planning and modeling various processes, enabling organizations to visualize and improve their workflows in accordance with their needs and goals.

Accounts Payable Operations: Process invoice from Solana

Because of the revolutionary work done in IT, customer, and employee workflows—making work simpler, quicker, and more efficient

Increasing control and visibility

Source-to-pay is our initial area of emphasis in the Finance and Supply Chain Workflows. Every business seeks to reduce costs in its daily operations. One of the most powerful tools for doing this is indirect procurement.

For internal and external teams involved in sourcing, acquiring, and paying for the goods and services required to run the business, ServiceNow Source-to-Pay Operations automates procedures and operations.

The solution gives teams the power, transparency, and space they require to handle more sourcing and procurement demands with the help of already available resources. In turn, this makes it possible for businesses to regularly achieve their procurement objectives, such as purchasing from risk- and cost-conscious vendors and lowering total spend.

The new process optimization is agility. To get there, everyone must agree on the path to take. There are too many other things to do; you can't spend time or money on manual labour. Additionally, it must be simple because everything, including people, processes, clients, and prospects, can change extremely quickly.

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Delivering 3 key outcomes

We'll concentrate on achieving three critical results as we broaden our workflow footprint in the finance and supply chain sectors:

Unification: Managing diverse and expansive landscapes with procedures that span various systems is a challenge for many businesses. Employees become irritated by this, which can result in poor choices and performance. You can integrate people, processes, data, and technology throughout your entire organization using ServiceNow to create a streamlined user experience. It is to everyone's advantage to have one source of truth.

Simplification: To complete their work, employees regularly jump from one system to another. The administrative burden of having to recall how to carry out a task makes it harder for new hires to get up to speed, irritates seasoned workers, and promotes workarounds that circumvent the normal workflow. ServiceNow uses a single environment and low-code tools to simplify daily tasks and get rid of technological debt, which helps to streamline how work is done.

Acceleration: Even if their business develops or new systems and data sources are added, many organizations still rely on the procedures they implemented a decade or more ago. Employees are required to switch between displays, manually gather data, and complete each transaction. So that people can do more, ServiceNow speeds up transaction throughput and employee productivity. Robotic process automation (RPA) and artificial intelligence (AI) reduce repetitive, boring jobs, allowing staff to concentrate on higher-value tasks.

The new process optimization is agility. To get there, everyone must agree on the path to take.

Unshackling agility

The majority would concur that corporate success depends on agility. What's keeping everyone from acting if that's the case? Why do employees still use shared folders, spreadsheets, and emails as their primary tools?

In any given company system, sourcing, ERP, and inventory are only a few of the processes that occur before and after transactions. The majority of businesses decide to absorb this process debt. The technical debt from prior customization decisions is destroying their process agility, which is a common reason for this.

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Process updates within ERP and related systems frequently take too long to implement. Many problems might be resolved by switching to a modern ERP platform, but getting there can be a significant endeavor. Employees then return to using spreadsheets, emails, and other methods.

In an increasingly winner-takes-most business climate, ServiceNow workflows provide the process agility you need to generate and seize new opportunities or react to disruption.

Advantages of ServiceNow Workflow

ServiceNow Workflow has the following benefits:

Automation: ServiceNow Workflow makes it possible to automate laborious and repetitive activities, hence requiring less human involvement. This reduces mistakes and delays while boosting effectiveness and production.

Process standardization: Organisations can standardize and simplify their processes by using ServiceNow Workflow. Workflows can be created to comply to predetermined rules and stages, ensuring uniformity and best practices are followed throughout the organization.

Improved collaboration: ServiceNow Workflow promotes collaboration by providing a centralized platform where different teams and stakeholders can work together on a process. It allows for task assignments, notifications, and tracking of progress, enabling effective communication and coordination.

Enhanced visibility and transparency: Collaboration is improved because of ServiceNow Workflow, which offers a central platform where many teams and stakeholders can collaborate on a process. It enables efficient cooperation and communication by enabling task assignments, notifications, and progress tracking.

Integration capabilities: ServiceNow Workflow connects to other ServiceNow modules and third-party applications, facilitating smooth data transfer and interoperability. Through integration, data accuracy and consistency are improved and silos are eliminated.

Scalability and flexibility: ServiceNow Workflow is very flexible and can manage a variety of operations, from straightforward workflows to more complicated ones. It allows for flexibility in developing workflows to satisfy particular business needs and is simple to modify and adapt as requirements change.

Reporting and analytics: ServiceNow Workflow provides robust reporting and analytics capabilities. It enables the generation of custom reports, dashboards, and analytics to gain insights into process performance, identify bottlenecks, and drive continuous improvement.

Auditability and compliance: ServiceNow Workflow has powerful reporting and analytics features. It makes it possible to create personalized reports, dashboards, and analytics to track process performance, spot bottlenecks, and promote continuous development.

In general, ServiceNow Workflow assists organizations in automating and streamlining their operations, resulting in improved productivity, compliance, collaboration, and efficiency.


By reaching the end of this blog post, I hope you people have gained enough information on ServiceNow Supply Chain.  ServiceNow Course provides the best practical training on this. This training course offered by OnlineITGuru helps you to become a certified professional.  Contact our support team today and enroll for free demo session.