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Post By Admin Last Updated At 2022-04-05
Salesforce vs Microsoft Dynamics: What's the difference in 2022?

salesforce vs microsoft dynamics

In the CRM world, Microsoft Dynamics 365 & Salesforce are true superpowers. The former has a 1,070-foot office block that adds to San Francisco's skyline. But, the latter has one of the five biggest and most valuable firms. Microsoft Dynamics was first released in 2001, and Salesforce was in 1999. Both companies are offering 'heritage' software platforms developed over time. Salesforce now has a whopping 19% share of the CRM market.

Microsoft Dynamic 365 has a smaller market share. But, it's not insignificant between 3 and 4% of the CRM market, putting the company in fifth place. Both CRM systems come with a comprehensive set of work tools. Customers can tailor the platform's skills to their specific business requirements. They do this by using paid add-ons and variable pricing options on both platforms. We will discuss what Microsoft Dynamics & Salesforce are. Also, their differences, pros and cons, pricing, features, and more in this article. Let's take a closer look at each one.

What is Salesforce?

Salesforce is the most important aspect of the CRM system, as well as more workplace SaaS services. like analytics, customer support, sales force automation, and application development. The company offers a complete collection of business operations and team-building tools. As well as several third-party connections. Complex task management systems might create for sales managers and groups. Complex automation eliminates the need for repeating limited decision-making. Further, decreases the need for manual data entering.

Operational planning can be aided by using a "single source of truth" for info. So, consolidated contacts and sales data. Salesforce CRM automates many of the time-consuming tasks and decision-making processes. This occurs during the workweek. The platform also has a Marketing Cloud component. So, it helps with community interaction, marketing research, client perception, and more.

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What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a commercial software suite. So, it is to manage almost any company function. It's based on the Azure cloud computing platform from Microsoft. The platform's 11 core modules, or "apps,". This includes sales, customer support, repair services, project service automation, and advertising. The remaining six modules are ERP, talents (for HR), sales, and enterprise central (for SMBs). Also, machine intelligence (for sales, client service, and market knowledge). For those searching for a full business solution, there are some beneficial overlap types of modules.

Each of these modules is compatible with every other Microsoft platform product. So, provides for even more collaboration possibilities. For example, a collaboration between OneNote along with OneDrive. This permits you to share and function together on reports. All Dynamics 365 products adhere to the GDPR. So, they provide excellent data security and control.

Difference between Microsoft Dynamics vs Salesforce

The following are the main differences between Salesforce CRM and Dynamics CRM:

Is It Easier Or Difficult To Integrate:

When it comes to connecting your CRM, growing your CRM, or adapting the platform for use in various sectors. So, the consensus is that Salesforce is the clear winner. There are over 2,600 apps accessible on the Salesforce AppExchange. Salesforce offers its partnership program and platforms. It allows businesses and in-house developers to create unique Salesforce solutions.

Microsoft has invested in many in-app integrations. Also, it is catching up to Salesforce's choices. Microsoft Power BI & PowerApps, a software package. It allows teams to convert their data and existing connections into new apps using this native interface. So, they are now included in the larger Dynamics 365 platform. Your firm's current investment in Microsoft IT solutions may very well win the battle for your connection. Thus, especially if your employees currently use specific Microsoft programs to operate the business.

Although Salesforce links to a variety of Microsoft products. But, Dynamics 365's native integration and interactions have their own set of advantages. If your team has to connect to a variety of different apps and services, Salesforce. But, works well with other third-party applications.

Options for Deployment That Are Available

Microsoft Dynamics CRM may be set up in a few different ways:

Web Hosting with a Personal Touch

Software as a Service

For on-premise hosting, you can use Azure, the vendor's cloud. So, this is available in both public and private versions.

Only one deployment technique support from Salesforce:

It is a multi-tenant, on-demand hosting solution. If you choose the SaaS deployment method, you may be subjecting your firm to higher long-term ownership costs. Furthermore, you do not have complete control and security over your IT system. Because it is not housed with you. This might be a deal-breaker for governments and other firms with sensitive data. So, they can't risk sending it over the internet.

Interface for Languages

Salesforce customers can't change the platform in any other way. Since it uses Apex, Salesforce's proprietary programming language. It means that any adjustments or app connections must make through Apex instead. It doesn't matter if it's written in.NET, Java, HTML, or another language. Your alternatives are significantly limited when you're forced to use a copyrighted programming language. As a result, many customers feel caught with Salesforce. So, they've invested so much time and money in their proprietary software. So, switching to anything broader would be like starting again.


One of Microsoft Dynamics CRM's key pros is that it is using standard web technologies. like Java, Dot Net, and HTML. This implies that businesses may create their adaptations. It relies on its own needs without having to rely on a specialist programming language. If they don't have the capacity in-house to handle these changes. So, they may turn to a broad network of trusted, competent partners for help.

Customizations are within the limit, and the platform's operation may slow down business operations. According to the most typical critiques of Salesforce advancement and adaptability. Salesforce is on a multi-client cloud infrastructure. So, this implies that resources shares among many businesses. If a single outlier uses a large number of resources, it may have ramifications for unrelated firms. This implies that get past these limitations.

Further, guarantee that their performance isn't impeded by other people's customization. So, developers will have to come up with more workarounds and heavier modifications.


One of Microsoft CRM's most essential benefits is that it can use as a development platform. Microsoft Dynamics CRM may update and expand to meet changing demands. So, allowing businesses to grow and adapt with them. Without writing a single line of code, you can change layouts, fields, forms, and more. Thus, this means you can make changes fast. Also, bring your company up to speed without worrying about extended development schedules.

While Salesforce allows you to personalize and add features. Microsoft's Intranet and private hosting options provide you more flexibility with third-party. Also, bespoke software interfaces.

Microsoft Dynamics 365 features

The below are some of Dynamics 365's most notable features:

Email connectivity with Outlook 365 via LinkedIn Sales Navigator

Dashboard for customer service:

The developers of Microsoft Dynamics have put a lot of work into building a mobile version. They make with a great user experience and ease of use. A favorite is a time-saving tool. It lets you retrieve data, dashboards, and task overviews. In contrast to a phone-specific app, the supplier provides a tablet-specific app.

Application usage:

Microsoft Dynamics 365 has a large number of functions that divides into modules. You'll find many add-on 'apps' in each that you may buy to improve functionality in specific areas. The seller provides you a discount when you buy a mix-and-match assortment of things.

Relevant search phrases include:

Relevance Search synchronizes your data with the Azure cloud's search index. The results of your keyword search are then placed into the Azure Search index. Thus, allowing you to get the most relevant search results faster. It's disabled by default. But, once enabled, you can select only the non-sensitive data you want to delete from your computer.

Instrumentation integration:

Microsoft apps that the platform interacts with. So, it includes Outlook and Office 365, Flow, and Power BI. Because Microsoft Dynamics uses a standard data model, third-party integrations are simple. Microsoft AppSource has a lot of options. So, you can use PowerApps or Microsoft Flow to build your custom solutions with little coding.

Learning resources include:

Microsoft Learning provides a variety of learning options for the platform. Videos, eLearning, in role-based certification are among the vendor's educational offerings. You can download prior Dynamics training materials for self-study on the Learning Portal.

Connections to CRM and activity log:

Sales insights on mobility

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Salesforce's features

Salesforce's most important features

Contact information organization:

For the entire company, Salesforce Sales Cloud provides powerful contact management. As well as, social media listening and collaboration options. You might even arrange for customer/client encounters while on the go with the mobile app.

Quote tracking management:

On the site, you can download CPQ software. So, this allows you to follow up on leads with quotations. You can see which quotes have to which customers. As well as the acceptance rate, and keep track of which quotes have to which customers. This will allow you to fine-tune your service or product's price. Thus, resulting in a more efficient sales pipeline.

Lead management entails:

Convert leads to opportunities and routes. This divides leads to the appropriate people using a detailed activity schedule. Keep track of your campaigns across all channels. Particularly social media, to see which marketing strategy generated your lead.

Mobile device compatibility:

Salesforce's mobile CRM capabilities are exceptional. No matter where you are, keep track of prospects and engage with consumers as quickly as workable. Get instant access to all your data and continue where users left off on the PC.

Reports management:

A near-infinite number of reporting options is to produce, read, and exchange data. Report data may examine with Machine learning. So, this includes Einstein data insights, and reports can filter, and searched for. You could create reports in columnar, matrix, or mixed formats. So, you could handle data types, reporting kinds, and data filtering by case type.


As we can see, Salesforce and Microsoft Dynamics 365 are quite similar in many ways. Both software solutions offer huge platforms with a wide range of features. It is to improve all your company's operations at the same time. On a fundamental level, Dynamics 365 is more expensive to start up. But, this may become irrelevant as your business grows. Since the expenses of both Salesforce and Dynamics may soon converge. It depends on the add-ons and connections you select. In terms of the user interface, Salesforce is more flexible and user-friendly. But, Microsoft Dynamics 365 is better for reporting. Salesforce is cloud-based. So, if you need or want an on-premise implementation. Then, you'll have to go with a Microsoft Dynamics 365 subscription. Finally, the decision to select will be dependent on your specific company needs.

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